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Added 2 months ago
SI
Commissioning Engineer
Systemex Industries Conseils
Montreal, QC
- Full-time
Systemex Automation (SA) – Delivering innovative automation, robotics, control systems, digital manufacturing, and warehouse automation solutions with 24/7 customer support.
Added 2 months ago
SI
Senior Engineer – Process Performance and Operational Readiness
Systemex Industries Conseils
Montreal, QC
- Full-time
Join Systemex as a Senior Engineer – Process Performance & Operational Readiness, acting as a technical advisor to mining and mineral processing clients. You will support operations from…
Added 2 months ago
WP
Intermediate Project Engineer
Wood PLC
Calgary, AB
- Full-time
Wood is recruiting for an Intermediate Project Engineer to join its Oil, Gas & New Energies Canada business focusing on In-Situ, Minable, Midstream and Downstream projects. This opportunity…
Added 2 months ago
WP
Intermediate / Senior Project Engineer
Wood PLC
AB · Edmonton, AB
- Full-time
Wood is recruiting for an Intermediate to Senior Project Engineer to join its Oil, Gas & New Energies Canada business focusing on In-Situ, Minable, Midstream and Downstream projects. This…
Added 2 months ago
Senior Electrical Engineer, Water & Wastewater
WSP
Calgary, AB
As a Senior Electrical Engineer, you will be an integral part of our dynamic electrical team and dive into the intricate world of engineering design on power distribution, control systems,…
Added 2 months ago
Senior Electrical Engineer, Water & Wastewater
WSP
Thornhill, ON
As a Senior Electrical Engineer, you will be an integral part of our dynamic electrical team and dive into the intricate world of engineering design on power distribution, control systems,…
Added 2 months ago
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Senior Cryogenic Engineer
Xanadu
Toronto, ON
- Full-time
Experience with statistical process control and quality management system reporting methods
Added 2 months ago
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Senior Software Developer - Automation Systems
Xanadu
Toronto, ON
- Full-time
As a Senior Software Developer on our AI team, you will be a hands-on individual contributor who sets the technical bar for the internal AI research platform that accelerates Xanadu's R&D.…
Added 2 months ago
EG
Intermediate / Senior Groundwater Modeller
Egis Group
Mississauga, ON
- $90,000 to $140,000 CAD / year
- Full-time
We are seeking an experienced and talented Intermediate / Senior Groundwater Modeller to join our team. The ideal candidate will be involved in a variety of projects that have a…
Added 2 months ago
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Pipeline Engineering EIT - New Graduate
Fluor
Calgary, AB
- Full-time
The Pipeline Engineer I supports the engineering, design, and execution of pipeline and pipeline facilities projects across North American and international markets. Working under the…
Added 2 months ago
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Satellite Bus Flight Software Systems Engineer for Fastwater Staffing
HIKINEX
Montreal, QC
- Contract
Our client is seeking a Satellite Bus Flight Software System Engineer to lead or support the system level definition, architecture, integration, verification, and operational readiness of…
Added 2 months ago
PC
Senior Associate SIEM Implementation
Pwc Canada
Toronto, ON · Ottawa, Ontario · Vancouver, British Columbia · Montreal, Quebec · Calgary, Alberta
- Full-time
As a Senior Associate SIEM Implementation, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 2 months ago
AW
Software Development Manager, Alameda
Amazon Web Services (AWS)
Toronto, ON
- Full-time
Alameda is the next generation control plane as a service operating more than 14 AWS Services . Just like EC2, EBS, and RDS modernized compute, storage and databases, Alameda provides a…
Added 2 months ago
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Sr. Software Development Engineer, Charge Calc
Amazon
Vancouver, BC
- Full-time
Grow with great people - Collaborate with sharp, senior engineers in a high-ownership environment where your ideas make a real difference
Added 2 months ago
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Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
- Full-time
…customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems…
Added 2 months ago
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Principal Architect, AI Platform
BMO
Toronto, ON · BMOPLACE
- Full-time
…architectural decisions under ambiguity, and the influence to align senior leaders on architectural…
Added 2 months ago
Senior Data Engineer
Scotiabank
Toronto, ON
We are seeking an experienced Senior Data Engineer with deep expertise in Google Cloud Platform (GCP) to join our growing team. In this role, you will be responsible for designing,…
Added 2 months ago
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Senior Signaling Engineer
Arup
Toronto, ON
- Full-time
Given our growing business, Arup is looking for an accomplished Signaling & Train Control Senior Engineer based in our North Geography (Toronto, Canada). You will be a key member of Arup’s…
Added 2 months ago
Senior Security Engineer II
Braze
Toronto, ON
…self-managed data stores such as MongoDB. We're looking for a Senior Cloud Security Engineer II to join our Security Engineering function as a senior individual contributor and technical…
Added 2 months ago
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Data Engineer
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 2 months ago
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Senior Electrical Engineer
BGIS
Toronto, ON
- Full-time
The Senior Electrical Engineer will be a member of the professional services team and provide electrical engineering and design to assigned electrical project deliverables. The Senior…
Added 2 months ago
BV
Senior Full Stack Engineer, AI
Big Viking Games
Remote, Canada
- Full-time
- Remote
Big Viking Games is hiring a Senior Full Stack Engineer to build AI-enabled products, workflows, tools, and systems that help turn creative direction into production-ready game content at…
Added 2 months ago
CO
Manager, Sewage Collection
City of Windsor
Windsor, ON
- Full-time
…sewage collection system operations (electrical instrumentation, control/power systems, process/mechanical maintenance problems and M311 request…
Added 2 months ago
KI
Senior Project Engineer
KBR, Inc.
Nisku, AB · Calgary, AB
- Full-time
KBR is seeking an experienced Senior Project Engineer to lead full‑lifecycle delivery of midstream assets supporting unconventional oil development and enhanced oil recovery (EOR) programs…
Added 1 month ago
S
Lead Site Reliability Engineer - Interface & Connectivity
SimCorp
Toronto, ON
- Full-time
As a Lead Site Reliability Engineer, you will act as the senior technical authority within our Interfaces & Connectivity Product Area - the team that establishes and maintains secure,…

Amazon

Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Aug 18, 2026

Original job description

Description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities

Design and deliver features end-to-end, from technical design through production deployment and operational support
Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
Contribute to architectural decisions that balance innovation with operational excellence
Participate actively in code reviews, raising the quality bar for yourself and your teammates
Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
Integrate emerging technologies, particularly generative AI and large language models, into production systems with guidance from senior engineers
Design and implement APIs and data models that support extensibility and long-term growth
Build monitoring and alerting to ensure the reliability of the systems you own
Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About The Team

Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
Experience with Large Language Model fundamentals, including prompt engineering, model evaluation, and integration of AI services into production applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually

Company - Amazon Canada Fulfillment Services, ULC

Job ID: A10487480

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More about this job

Responsibilities

Design and implement agentic systems and security layers to enhance customer service experiences using generative AI. Deliver end-to-end features from technical design through production deployment and operational support.

Requirements

Requires 3+ years of professional software development experience and 2+ years of system design or architecture experience. Proficiency in at least one programming language and familiarity with LLM fundamentals is preferred.

Skills

Software development
System design
Architecture
Generative AI
Large Language Models
API design
Data modeling
Prompt engineering
Model evaluation
Scalable architectures
Code review
Technical documentation
Monitoring and alerting
Debugging
Profiling

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life & AD&D insurance
Deferred Profit Sharing Plan (DPSP)
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Generative AI
Large Language Models
LLM
Prompt Engineering
System Architecture
API
Data Models
Scalability
SDLC
Code Reviews
Source Control Management
Threat Detection
Agentic Systems
Operational Excellence
Technical Design
Production Deployment
Monitoring
Alerting
Profiling
Debugging

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