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Added 1 month ago
Artificial Intelligence Engineer
Empire Life
Canada
Full-time
Empire Life is looking to hire an AI Engineer to join our Data and Analytics team! We are actively seeking candidates to fill a current, open position.
Added 5 months ago
Manager, ML/AI Engineer, Data & AI
KPMG
Vancouver, BC · ON · Toronto, Ontario
Full-time
Are you a technically strong and business‑oriented Machine Learning / AI Engineer with a passion for building and scaling intelligent solutions? Our team is looking for a hands‑on engineer…
Added 5 months ago
Senior Consultant, ML/AI Engineer, Data & AI
KPMG
Vancouver, BC
Full-time
Are you a technically strong and business‑oriented Machine Learning / AI Engineer with a passion for building and scaling intelligent solutions? Our team is looking for a hands‑on engineer…
Added 1 month ago
Senior SR&ED Consultant (Software Engineer)
KPMG
Vancouver, BC
Full-time
…AI coding agents and AI-enabled development tools - beyond prompt writing or basic chatbot…
Added 1 month ago
Software Engineer
The MRG Group
Toronto, ON
$85,000 to $130,000 CAD / year
Full-time
We work AI-first. We expect engineers here to be fluent with AI-assisted tools (like Cursor) and with prompt engineering as a real skill, and to hold AI-generated code to the same…
Added 1 month ago
Quality Assurance Engineer - Mobile
Flatirons Solutions
Edmonton, AB
$80,000 to $120,000 CAD / year
Contract
Scope Technologies, Inc (subsidiary of Flatirons Solutions, Inc) is hiring a Quality Assurance Engineer - Mobile. This is a 1-year fixed term contract. Must be located in/near Edmonton.
Added 27 days ago
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology)
Fitch Group
Toronto, ON
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology)
Added 23 days ago
Lead AI/ML Engineer
Royal Bank of Canada
Toronto, ON
Full-time
Knowledge of LLM fine-tuning, prompt engineering, and Retrieval-Augmented Generation (RAG)
Added 28 days ago
Lead AI/ML Engineer
RBC
Toronto, ON
Full-time
Knowledge of LLM fine-tuning, prompt engineering, and Retrieval-Augmented Generation (RAG)
Added 20 days ago
Senior Software Engineer (AI Integration & Modernization)
Jonas Software
Markham, ON · Canada - Markham - Ontario
Full-time
We are hiring a Senior Software Engineer to own the design and delivery of production AI capabilities across a broad portfolio of software businesses. You will work directly with product…
Added 1 month ago
Associate LLM Engineer (Forward Deployment)
ZS
Toronto, ON
Full-time
We are seeking a highly skilled LLM Engineer with 1-4 years of experience in software development and 1-2 years in LLM solution development,. The ideal candidate will have strong experience…
Added 1 month ago
Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
Full-time
…customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems…
Added 1 month ago
Staff AI Engineer
Acquia
Canada
Full-time
The Role: Acquia is seeking a Staff AI Engineer to join our AI Core Engineering team. This is first and foremost a hands-on engineering role - you will spend the majority of your time…
Added 28 days ago
Principal Engineer, AI
BMO
Toronto, ON · BMOPLACE
Full-time
You are a hands-on engineer who has built shared platform services at scale, cares deeply about operability, latency, and correctness, and understands that in a regulated bank the…
Added 28 days ago
Principal Engineer, AI Platform
BMO
Toronto, ON · BMOPLACE
Full-time
You are a hands-on engineer who has built shared platform services at scale, cares deeply about operability, latency, and correctness, and understands that in a regulated bank the…
Added 28 days ago
Principal Architect, AI Platform
BMO
Toronto, ON · BMOPLACE
Full-time
Deep AI/ML and GenAI solution architecture: RAG, agentic frameworks, prompt patterns, fine-tuning, foundation models, embeddings, and vector stores.
Added 19 days ago
Senior GenAI Engineer/Lead
Capgemini
Montreal, QC
Implement optimization techniques including prompt engineering, fine-tuning, and Retrieval-Augmented Generation (RAG).
Added 1 month ago
Senior Software Engineer, AI
Klue
Toronto, ON
$140,000 to $230,000 CAD / year
Full-time
We're looking for a Senior Software Engineer to join our team in Toronto, focusing on building and optimizing state-of-the-art LLM-powered agents that can reason, plan and automate…
Added 26 days ago
Support Engineer in Test (Bilingual – French/English)
YuJa Inc.
Toronto, ON · North York, Ontario
From $50,000 CAD / year
Full-time
As a Support Engineer in Test, you will play a pivotal role in ensuring the stability and reliability of our company's infrastructure and software environment. Your responsibilities extend…
Added 28 days ago
Senior Artificial Intelligence Platform Engineer & Fabrics
BMO
Toronto, ON · BMOPLACE
Full-time
You are a hands-on engineer with a strong production track record who takes ownership of your components, cares about operability and correctness, and collaborates well within your team.…
Added 28 days ago
Senior Artificial Intelligence Platform Engineer, AI Platform & Fabrics
BMO
Toronto, ON · BMOPLACE
Full-time
You are a hands-on engineer with a strong production track record who takes ownership of your components, cares about operability and correctness, and collaborates well within your team.…
Added 28 days ago
AI Software Engineer
Eclipse Automation
Cambridge, ON
We need a AI Software Engineer who can turn architecture and technical plans into secure, reliable, production-ready solutions. Approximately 70–80% of the role will focus on AI systems,…
Added 28 days ago
Senior Full Stack Engineer, AI
Big Viking Games
Remote, Canada
Full-time · Remote
Big Viking Games is hiring a Senior Full Stack Engineer to build AI-enabled products, workflows, tools, and systems that help turn creative direction into production-ready game content at…
Added 28 days ago
Software Engineer, Full-Stack Applications, Associate Director
Fitch Group
Toronto, ON
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology)
Added 26 days ago
Senior Agentic Engineer - JavaScript
TribalScale
Toronto, ON
TribalScale is looking for a Forward Deployed Engineer to work at the intersection of software engineering, artificial intelligence, product development, and client delivery.

Amazon

Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Aug 18, 2026

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Applications open in a new tab.

Original job description

Description

Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement agentic systems that help Customer Service Agents provide tailored, seamless experiences for our customers. You'll also work on a modern security and threat detection layer which dynamically provisions user access only when needed.

This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.

Key job responsibilities

Design and deliver features end-to-end, from technical design through production deployment and operational support
Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
Contribute to architectural decisions that balance innovation with operational excellence
Participate actively in code reviews, raising the quality bar for yourself and your teammates
Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
Integrate emerging technologies, particularly generative AI and large language models, into production systems with guidance from senior engineers
Design and implement APIs and data models that support extensibility and long-term growth
Build monitoring and alerting to ensure the reliability of the systems you own
Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
Identify and drive improvements to engineering processes, tooling, and operational practices within the team

About The Team

Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
Experience with Large Language Model fundamentals, including prompt engineering, model evaluation, and integration of AI services into production applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually

Company - Amazon Canada Fulfillment Services, ULC

Job ID: A10487480

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More about this job

Responsibilities

Design and implement agentic systems and security layers to enhance customer service experiences using generative AI. Deliver end-to-end features from technical design through production deployment and operational support.

Requirements

Requires 3+ years of professional software development experience and 2+ years of system design or architecture experience. Proficiency in at least one programming language and familiarity with LLM fundamentals is preferred.

Skills

Software development
System design
Architecture
Generative AI
Large Language Models
API design
Data modeling
Prompt engineering
Model evaluation
Scalable architectures
Code review
Technical documentation
Monitoring and alerting
Debugging
Profiling

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life & AD&D insurance
Deferred Profit Sharing Plan (DPSP)
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Generative AI
Large Language Models
LLM
Prompt Engineering
System Architecture
API
Data Models
Scalability
SDLC
Code Reviews
Source Control Management
Threat Detection
Agentic Systems
Operational Excellence
Technical Design
Production Deployment
Monitoring
Alerting
Profiling
Debugging

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