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Added 1 month ago
Founding Engineer (CTO Track)
Osmin Health
Remote, Canada
$71,000 to $81,000 USD / year
Full-time · Remote
You are a senior, product-minded engineer who has personally owned meaningful production systems. You can move between implementation, architecture, product decisions, data, and operations.…
Added 1 month ago
Senior Software Engineer, Data Systems
hive.co
Remote, Canada
Full-time · Remote
As a Senior Data Engineer, you’ll play a vital role in evolving our data platform, which directly determines what our customers can do, how fast our product moves, and how confidently…
Added 21 days ago
Senior AI Engineer - Evisort AI
Workday
Vancouver, BC · Toronto, ON · Canada, BC, Vancouver
Full-time
As a Senior AI Engineer, your primary focus will be building AI features and intelligent agents specifically for the Contract Lifecycle Management (CLM) domain, though you will also be…
Added 1 month ago
Senior AI Engineer, Full-Stack - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
Full-time
Agent Factory is where Workday's next chapter gets built. Within our AI organization, small, senior, cross-functional pods bring together product leaders, machine learning engineers, UX…
Added 1 month ago
Senior System Administrator
Resource Label Group
Toronto, ON
Full-time
The Senior Systems Administrator is a key member of that team. This role owns the infrastructure reliability of an assigned portfolio of plant sites, serves as the senior technical resource…
Added 1 month ago
Senior Full-Stack Engineer, North Tools & Retrieval
Cohere
Remote, Canada
Full-time · Remote
Design, build, ship, and maintain features across the full stack for our roadmap surfaces: large-scale file upload and management, shared knowledge bases, the agent extensibility framework…
Added 1 month ago
Full Stack Lead Engineer
Citi
Mississauga, ON
Full-time
We are hiring a Full Stack Lead Engineer who can support a critical Cash & Intraday Liquidity Management platform. This platform sits at the intersection of engineering ambition and…
Added 1 month ago
Senior DevOps Engineer, Vice President
Citi
Mississauga, ON
Full-time
As a Senior DevOps Engineer at Citi, you will play a critical role in bridging the gap between software development and IT operations. You will be responsible for automating and…
Added 1 month ago
Principal Cloud Security Engineer
BMO
Toronto, ON · BMOPLACE
Full-time
We are seeking an enthusiastic and passionate professional for a Senior Cloud, AI & Data Security Engineer role who wants to design and implement security solutions for systems and services…
Added 2 months ago
Design Engineer
Paires
Remote, Canada
$140,000 to $230,000 CAD / year
Full-time · Remote
…needs more than frontend work to come to life, you have the full-stack range to take it all the way. You work inside a tightly knit senior team and report directly to the…
Added 2 months ago
Senior Software Engineer
Clutch
Toronto, ON
$160,000 to $200,000 USD / year
Full-time
Have experience building frontend, backend, or full-stack applications.
Added 2 months ago
Développeur senior des systèmes logiciels Senior Software Systems Developer
Intrado
Montreal, QC · Saint-Laurent, QC
Full-time
Nous sommes à la recherche d’un(e) Developpeur senior des systèmes logiciels hautement qualifié(e) pour agir à titre d’expert(e) technique au sein de notre écosystème applicatif. Ce poste…
Added 1 month ago
Staff AI Engineer
Maple
Toronto, ON
Full-time
We're looking for a Staff AI Engineer to help our engineering teams build, evaluate, and scale AI features across the product - and set the bar for what great looks like.
Added 1 month ago
Data Solutions Architect
Allied
Toronto, ON
Full-time
Reporting to the Senior Manager, Data Strategy and Transformation, you will collaborate with Technology, Finance, Leasing, Portfolio Operations, Property Management, and other business…
Added 1 month ago
Senior Full-Stack Engineer
Landjourney
Montreal, QC
Full-time
This is a genuine full-stack role, and we mean both halves of it. You will own features end to end: the Angular screens a lender actually uses, the FastAPI services behind them, and the…
Added 2 months ago
Member of Technical Staff 2- Service Provider
Nutanix
Vancouver, BC
$100,800 to $151,200 CAD / year
Full-time
…technical backgrounds, including cloud infrastructure engineers, full stack developers, automation specialists, and more. We hope to learn from you…
Added 2 months ago
Member of Technical Staff 2- Service Provider
Nutanix
Vancouver, BC
$100,800 to $151,200 CAD / year
Full-time
…technical backgrounds, including cloud infrastructure engineers, full stack developers, automation specialists, and more. We hope to learn from you…
Added 2 months ago
Lead Software Engineer - Full Stack (Bangkok based, relocation provided)
Agoda
Toronto, ON
Full-time
The Full Stack Engineering Department builds the Agoda web and app products. We have several teams in front-end focusing on different aspects of our products including accommodations,…
Added 1 month ago
Senior Full Stack Engineer, Designer Team
Movable Ink
Toronto, ON
The Senior Full Stack Engineer role on the Designer Team collaborates closely and effectively with devs on the team, as well as product, design, and cross-team stakeholders to ship and…
Added 2 months ago
Senior Software Engineer (Full Stack)
O2E Brands
Vancouver, BC
Full-time
1-800-GOT-JUNK? is seeking a Senior Software Engineer (Full Stack) to join our Product & Technology team in Vancouver or Toronto. You will sit on the Omni Channel Product Team, building…
Added 13 days ago
Software Development Engineer (Agent Factory)
Workday
Vancouver, BC · Toronto, ON · Canada, BC, Vancouver
Full-time
Agent Factory is where Workday’s next chapter gets built. We’re forming small, senior, cross-functional AI teams that bring together product leaders, machine learning engineers, and…
Added 1 month ago
Senior Software Engineer (AI & Full Stack)
Fable
Remote, Canada
Full-time · Remote
Fable is looking for a highly motivated Senior Software Engineer with deep backend expertise, strong full-stack development skills, and hands-on experience building AI-powered applications…
Added 1 month ago
Senior Business Analyst, Data Integration & Performance Platform (12-Month Contract)
OMERS
Toronto, ON · Head Office Toronto
Full-time
This is a senior role on a multi-year investment platform transformation that is replacing our core investment book of record with BlackRock Aladdin and building a new cloud data platform…
Added 16 days ago
Senior Software Engineer, Full-Stack Applications - Ratings Technology
Fitch Group
Toronto, ON
Fitch Ratings is seeking a Senior Software Engineer to join our organization. This role is about leading the development of what comes next: intelligent applications, full-stack platforms…
Added 1 month ago
Staff Cybersecurity Analyst
Article
Vancouver, BC
$185,000 to $230,000 CAD / year
Full-time
To start, you will audit our current stack of applications, identify vulnerabilities, and build a clear remediation plan. Then, you will establish a security baseline for Article to build…

Amazon

Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Posting language: English
Posted: Sep 18, 2026

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Applications open in a new tab.

Original job description

Want to build customer service experiences that resolve millions of contacts across Amazon's global marketplace? Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues.

- Own and ship full-stack features end-to-end in a high-scale distributed environment
- Design resolution systems that handle tens of millions of weekly customer interactions
- Work at the intersection of real-time data orchestration, intelligent automation, and customer experience
- Ship to production frequently with high autonomy and direct impact visibility

Key job responsibilities
- Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale
- Own features from requirements through production, including operational excellence and on-call
- Build APIs and integrations that unify data from multiple upstream services into coherent customer-facing experiences
- Drive technical decisions within your scope - choose the right architecture, advocate for trade-offs, and deliver incrementally
- Collaborate with product, UX, and partner engineering teams to translate ambiguous customer problems into technical solutions
- Mentor teammates, contribute to design reviews, and raise the engineering bar through code quality and operational rigor
- Identify and resolve systemic issues proactively - reduce toil, improve reliability, and simplify complexity

A day in the life
Throughout the day, you'll focus on hands-on development of features and systems that shape how customers experience resolution at Amazon scale.

Your morning might start with checking metrics from a feature you shipped last week, seeing real customer impact in the dashboards. You'll hop into a design review with teammates to debate how to surface information and actions for a customer problem, making the resolution path seamless for Customer Experience. In the afternoon, you attend a Lunch and Learn to stay on top of new emerging technology, before tackling a challenging problem with your peers that impacts millions of customers.

About the team
Engineers are empowered to build. Our team values a collaborative atmosphere that celebrates rapid innovation and meaningful impact. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. Mentorship flows in all directions - senior engineers guide technical decisions while learning fresh perspectives from newer team members. You will have the ability to make an impact on the associates and managers who use our tools and the millions of customers they support. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale. Collaborate with cross-functional teams to translate complex customer problems into technical solutions while maintaining operational excellence.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with the full software development life cycle and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Architecture
API development
Full-stack development
Automation
Data orchestration
Code reviews
Debugging
Profiling
Operational excellence
Mentorship
Software engineering best practices
Reliability engineering

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Distributed Systems
Full-stack
API
Automation
Data Orchestration
System Design
Architecture
Operational Excellence
Code Quality
Debugging
Profiling
Scalability
Reliability
Amazon
Customer Service
Mentorship
Design Reviews
Production

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