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Added 17 days ago
Senior Full Stack Engineer
Royal Bank of Canada
Toronto, ON
Full-time
Sr. Full Stack Engineer is responsible for developing and maintaining the digital wealth management platform. This role involves building enterprise APIs and database solutions as well as…
Added 19 days ago
Staff Software Engineer - USD Authoring
Walt Disney Animation Studios
Vancouver, BC
$143,100 to $191,950 CAD / year
Full-time
Our engineers get the opportunity to work on the full stack of our tools, from developing the underlying algorithms through building intuitive artist-friendly interfaces.
Added 19 days ago
Software Engineer II, Full Stack – Hiring Assistant (Hybrid)
Homebase
Toronto, ON
$110,000 to $130,000 CAD / year
Full-time
We’re looking for a Full Stack Software Engineer II to join our Hiring Assistant team - one of the most critical bets in Homebase’s future.
Added 17 days ago
Full Stack Engineer - Senior Vice President
Citi
Mississauga, ON
Full-time
Citi is hiring a Head of Application Development at the Senior Vice President level to lead enterprise-scale CRM and financial platform engineering within the Institutional Services Group…
Added 19 days ago
Sr. Java Full Stack Engineer
ITC Infotech
Vancouver, BC
Full-time
We are looking for a Senior Java Microservices Engineer (Digital Asset Management) to design, develop, and maintain scalable backend applications using Java, Spring Boot, and Kafka. The…
Added 19 days ago
Senior Founding Engineer, Frontend
Tyce
Toronto, ON
Full-time
Work full-stack when needed (Node or Python / FastAPI / PostgreSQL).
Added 17 days ago
Software Engineer, Treasury
Lithic
ON
We are hiring for our Treasury team Software Engineers at various levels (II and Senior) who are curious and willing to dive deep and understand our technology and domain in order to solve…
Added 17 days ago
Senior Full-Stack Software Engineer
Altis Labs
Remote, Canada
Full-time · Remote
Altis Labs is recruiting a Senior Full-Stack Software Engineer with an entrepreneurial, product-focused mindset. You'll design and implement testable, scalable code as we expand our…
Added 19 days ago
Senior Full Stack Engineer
Procurify
Remote, Canada
Full-time · Remote
Build & Ship End-to-End Features: Design, develop, and maintain full stack features - from RESTful APIs and backend services to responsive, user-friendly frontend components - using…
Added 18 days ago
Senior Security Consultant – Managed Services
CDW
Mississauga, ON
Full-time
…Managed Detection and Response service on Microsoft technology stack, primarily Sentinel and Defender, and act as a subject matter expert. In addition, the Sr Consultant is required to…
Added 20 days ago
Senior Java Software Engineer
Wissen Technology
Montreal, QC
Full-time
…today’s digital demands and based on future ready technology stack. Our services include Industry Leading Custom Software Development, AI-Driven Software Engineering, Generative AI &…
Added 20 days ago
Senior DevSecOps Engineer
Wissen Technology
Calgary, AB
Full-time
…today’s digital demands and based on future ready technology stack. Our services include Industry Leading Custom Software Development, AI-Driven Software Engineering, Generative AI &…
Added 20 days ago
Linux Security Engineer
Tata Consultancy Services
Toronto, ON
$90,000 to $120,000 CAD / year
Full-time
…is enabling its clients to transform themselves across the full AI stack, from infrastructure to…
Added 18 days ago
Software Engineer, Senior
Qualcomm
Toronto, ON
Full-time
Full stack development using JavaScript (React, Node, NextJS), Python, C, and C++, MongoDB and Postgres
Added 18 days ago
Staff Engineer – Software Development, Architecture, Security & Governance
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking a highly skilled and experienced Staff Engineer to join our Enterprise Architecture team, leveraging their expertise in full-stack development, backend engineering, API…
Added 18 days ago
Lead .NET Engineer
Buyerlink
Victoria, BC
Full-time
…health. Two engineers cover it, you in North America and a senior engineer in Armenia. That is a deliberate design: an eleven hour offset means the marketplace has senior engineering…
Added 18 days ago
Staff Engineer – Software Development, Architecture, Security & Governance
RBC
Toronto, ON
Full-time
We are seeking a highly skilled and experienced Staff Engineer to join our Enterprise Architecture team, leveraging their expertise in full-stack development, backend engineering, API…
Added 17 days ago
Senior Software Engineer, Storage Infrastructure
Planet
Canada
We're looking for a Senior Software Engineer to help evolve this platform. You'll work across the stack - from object storage and metadata indexing to event notification and disaster…
Added 18 days ago
Staff Engineer / Tech Lead - Real-Time Trading Data
Betstamp
Toronto, ON
Full-time
Experience owning the full technical stack at a small company
Added 18 days ago
Data Engineer - Sports & Prediction Markets
Betstamp
Toronto, ON
Full-time
You'll begin with scrapers and gradually take ownership across the stack. Architecture decisions, production incidents, and irreversible changes will be handled alongside a senior engineer.
Added 18 days ago
Market Data Engineer - Prediction Markets & Odds Infrastructure
Betstamp
Toronto, ON
Full-time
Architecture decisions, production incidents, and irreversible changes will be handled alongside a senior engineer.
Added 18 days ago
Backend Engineer - Real-Time Sports Data (Go / ClickHouse / AI-Native)
Betstamp
Toronto, ON
Full-time
You'll begin with scrapers and gradually take ownership across the stack. Architecture decisions, production incidents, and irreversible changes will be handled alongside a senior engineer.
Added 20 days ago
Sr. Associate, Front End Developer
Appnovation
Vancouver, BC
Full-time
Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact…
Added 20 days ago
Product Engineer (AI / Full-Stack)
Great Question
Remote, Canada
$150,000 to $180,000 USD / year
Full-time · Remote
Product Engineer (Full-Stack) - Canada, Remote
Added 18 days ago
Senior Observability Engineer
CI Financial
Toronto, ON
Full-time
…Dynatrace SaaS or Managed, including OneAgent, ActiveGate, full-stack monitoring, RUM, synthetic monitoring, Davis AI, distributed tracing, dashboards, and log monitoring on…

Amazon

Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Posting language: English
Posted: Sep 18, 2026

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Original job description

Want to build customer service experiences that resolve millions of contacts across Amazon's global marketplace? Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues.

- Own and ship full-stack features end-to-end in a high-scale distributed environment
- Design resolution systems that handle tens of millions of weekly customer interactions
- Work at the intersection of real-time data orchestration, intelligent automation, and customer experience
- Ship to production frequently with high autonomy and direct impact visibility

Key job responsibilities
- Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale
- Own features from requirements through production, including operational excellence and on-call
- Build APIs and integrations that unify data from multiple upstream services into coherent customer-facing experiences
- Drive technical decisions within your scope - choose the right architecture, advocate for trade-offs, and deliver incrementally
- Collaborate with product, UX, and partner engineering teams to translate ambiguous customer problems into technical solutions
- Mentor teammates, contribute to design reviews, and raise the engineering bar through code quality and operational rigor
- Identify and resolve systemic issues proactively - reduce toil, improve reliability, and simplify complexity

A day in the life
Throughout the day, you'll focus on hands-on development of features and systems that shape how customers experience resolution at Amazon scale.

Your morning might start with checking metrics from a feature you shipped last week, seeing real customer impact in the dashboards. You'll hop into a design review with teammates to debate how to surface information and actions for a customer problem, making the resolution path seamless for Customer Experience. In the afternoon, you attend a Lunch and Learn to stay on top of new emerging technology, before tackling a challenging problem with your peers that impacts millions of customers.

About the team
Engineers are empowered to build. Our team values a collaborative atmosphere that celebrates rapid innovation and meaningful impact. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. Mentorship flows in all directions - senior engineers guide technical decisions while learning fresh perspectives from newer team members. You will have the ability to make an impact on the associates and managers who use our tools and the millions of customers they support. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale. Collaborate with cross-functional teams to translate complex customer problems into technical solutions while maintaining operational excellence.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with the full software development life cycle and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Architecture
API development
Full-stack development
Automation
Data orchestration
Code reviews
Debugging
Profiling
Operational excellence
Mentorship
Software engineering best practices
Reliability engineering

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Distributed Systems
Full-stack
API
Automation
Data Orchestration
System Design
Architecture
Operational Excellence
Code Quality
Debugging
Profiling
Scalability
Reliability
Amazon
Customer Service
Mentorship
Design Reviews
Production

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