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Added 1 month ago
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Associate Cloud Engineer
Aptiv
Ottawa, ON
- Full-time
As an Associate Cloud Engineer, you will join Wind River's Cloud Platform Engineering team and contribute to the development of cloud-native infrastructure solutions that power…
Added 1 month ago
A
Associate Cloud Engineer
Aptiv
Ottawa, ON · ON
- Full-time
As an Associate Cloud Engineer, you will join Wind River's Cloud Platform Engineering team and contribute to the development of cloud-native infrastructure solutions that power…
Added 1 month ago
M
Flight Control Systems Engineer
MANNARINO
Montreal, QC
- Full-time
MANNARINO Systems & Software Inc. is a leader in providing safety-critical systems, software, hardware and certification engineering services to the aerospace, defense, space, simulation &…
Added 1 month ago
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Spacecraft EMC Systems Engineer for Fastwater Staffing and Recruiting
HIKINEX
Sainte-Anne-de-Bellevue, QC
- Part-time
Our client is seeking a Spacecraft EMC Systems Engineer for its high performance spacecraft for our remote sensing and communications satellites. The Spacecraft EMC Systems Engineer will…
Added 1 month ago
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Guidance, Navigation & Control (GNC) Systems Engineer for Fastwater Staffing and Recruiting
HIKINEX
Sainte-Anne-de-Bellevue, QC
- Contract
Our client is seeking a GNC System Engineer for design, integration, verification, and operational support of GNC subsystems for our current and next‑generation remote sensing and…
Added 1 month ago
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Satellite Electrical Power System (EPS) Design Engineer for Fastwater Staffing and Recruiting
HIKINEX
Sainte-Anne-de-Bellevue, QC
- Contract
Our client is seeking an experienced Electrical Power System Engineer to support the concept, detailed design, analysis, verification and integration of electrical power subsystems (solar…
Added 1 month ago
A
Data & Integration Developer
AtkinsRéalis
Mississauga, ON
- Full-time
…technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 1 month ago
A
Data & Integration Developer
AtkinsRéalis
Mississauga, ON
- Full-time
…technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 1 month ago
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Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
- Full-time
Design resolution systems that handle tens of millions of weekly customer interactions
Added 1 month ago
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Senior Software Engineer, Fullstack
Outschool
Canada
- Full-time
We're looking for a Senior Software Engineer, Fullstack to join our Product Engineering team in South Korea. The team’s mission is to build high-quality product experiences that help…
Added 1 month ago
SF
4th Class Power Engineer
Sunrise Farms
Winnipeg, MB
- Full-time
To support and work with the Chief Engineer, Maintenance Manager, and Plant Manager and to have a constructive liaison with other departments to determine any repairs need to be carried out.
Added 1 month ago
CS
Refrigeration Mechanic
Calgary Stampede
AB · CALGARY, AB
- Full-time
Reporting to the Assistant Chief Engineer, the Refrigeration Mechanic operates, maintains, troubleshoots, and repairs refrigeration, HVAC, boiler, and related mechanical systems across…
Added 1 month ago
Lead Engineer, System Protection & Controls
AESO
Calgary, AB · KPMG Tower
Master's or Ph.D. in Electrical Power Systems Engineering or a related discipline, and experience developing technical standards, engineering policies, and regulatory documentation, are…
Added 1 month ago
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Ingénieur.e automatisation / Automation and Controls Engineer
Planiform
Terrebonne, QC
- Full-time
…Planiform is currently seeking a full-time Automation and Controls Engineer to join our team in Terrebonne. We are experiencing rapid growth and now have over 70…
Added 1 month ago
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Senior HVDC Project Engineer
Stantec
Calgary, AB
- Full-time
Knowledge in studies associated with HVDC/FACTS and their application in power systems
Added 1 month ago
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AI Engineer
BMO
Toronto, ON · FCP
- Full-time
Documents business rules, functional/technical specifications, and process interpretations for assigned applications, process flows, systems, and business solutions.
Added 1 month ago
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Machine Learning Engineer
BMO
Toronto, ON · FCP
- Full-time
Researches, builds, and implements scalable artificial intelligence systems capable of learning and making predictions to business requirements. Enhances data pipelines and lakes to ensure…
Added 1 month ago
WI
Senior Highway Designer, Engineer
WSP in Canada
Vaughan, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 1 month ago
Growth Platform, Marketing Engineer
Faire
Toronto, ON
Faire’s marketing org runs largely on systems marketing does not currently build. Audiences and attributes, campaign automation, landing pages, attribution, translation, paid feeds,…
Added 1 month ago
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Technical Lead, Power System Studies
Stantec
Calgary, AB
- Full-time
Stantec’s Power System Studies Center of Excellence is looking for a Senior Electrical Engineer to be a Technical Lead in Electromagnetic Transient Power System Studies (EMT). The Technical…
Added 1 month ago
BC
Engineer and Project Leader, Industrial Electrical (Relocation to Sept-Îles)
BBA Consultants
Quebec, QC
- Full-time
…the issues involved in operating and maintaining industrial power…
Added 1 month ago
WI
Senior Highway Designer, Engineer
WSP in Canada
Markham, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 1 month ago
WI
Senior Highway Designer, Engineer
WSP in Canada
Mississauga, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 1 month ago
WI
Intermediate Highway Designer, Engineer
WSP in Canada
Vaughan, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 1 month ago
LH
Principal Product Applications Engineer
LeadingEdge HR Solutions
Ottawa, ON
- Full-time
Position Title: Principal Product Applications Engineer

Amazon

Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

Original job description

Description

Want to build customer service experiences that resolve millions of contacts across Amazon's global marketplace? Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues.

Own and ship full-stack features end-to-end in a high-scale distributed environment
Design resolution systems that handle tens of millions of weekly customer interactions
Work at the intersection of real-time data orchestration, intelligent automation, and customer experience
Ship to production frequently with high autonomy and direct impact visibility

Key job responsibilities

Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale
Own features from requirements through production, including operational excellence and on-call
Build APIs and integrations that unify data from multiple upstream services into coherent customer-facing experiences
Drive technical decisions within your scope - choose the right architecture, advocate for trade-offs, and deliver incrementally
Collaborate with product, UX, and partner engineering teams to translate ambiguous customer problems into technical solutions
Mentor teammates, contribute to design reviews, and raise the engineering bar through code quality and operational rigor
Identify and resolve systemic issues proactively - reduce toil, improve reliability, and simplify complexity

A day in the life

Throughout the day, you'll focus on hands-on development of features and systems that shape how customers experience resolution at Amazon scale.

Your morning might start with checking metrics from a feature you shipped last week, seeing real customer impact in the dashboards. You'll hop into a design review with teammates to debate how to surface information and actions for a customer problem, making the resolution path seamless for Customer Experience. In the afternoon, you attend a Lunch and Learn to stay on top of new emerging technology, before tackling a challenging problem with your peers that impacts millions of customers.

About The Team

Engineers are empowered to build. Our team values a collaborative atmosphere that celebrates rapid innovation and meaningful impact. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. Mentorship flows in all directions - senior engineers guide technical decisions while learning fresh perspectives from newer team members. You will have the ability to make an impact on the associates and managers who use our tools and the millions of customers they support.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually

Company - Amazon Development Centre Canada ULC

Job ID: A10553849

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More about this job

Responsibilities

Design, build, and operate distributed services that power customer service resolution workflows at scale. Collaborate with cross-functional teams to translate ambiguous customer problems into technical solutions while maintaining operational excellence.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. A bachelor's degree in computer science or an equivalent field is preferred.

Skills

Software development
Distributed systems
System design
Architecture
API development
Full-stack development
Intelligent automation
Data orchestration
Debugging
Profiling
Code reviews
Operational excellence
Mentorship
Technical decision making
Reliability engineering

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Distributed Systems
Full-stack
API
Automation
Data Orchestration
System Design
Reliability
Scalability
Operational Excellence
Code Quality
Debugging
Profiling
Source Control Management
Amazon
Customer Service
Engineering
Technical Architecture
Mentorship

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