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Added 1 month ago
Technical Director, Live Games
Big Viking Games
Toronto, ON
$180,000 to $220,000 CAD / year
Full-time
The work spans the full stack: TypeScript and HTML5 on the client, a custom WebGL rendering layer, Java real-time game servers, PHP backend services, MySQL, Redis, Memcached, RabbitMQ,…
Added 22 days ago
Senior DevOps Engineer
Samsung Electronics
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
We are looking for a Senior DevOps Engineer to join our Vancouver team.
Added 22 days ago
Senior Analytics Engineer
Toptal
Toronto, ON · Greater Toronto Area, Canada
$30 to $50 USD / hour
Contract
A leading player in the real estate financing space is looking for a Senior Analytics Engineer to join their team on a one-year contract. This is an opportunity to work at the intersection…
Added 1 month ago
Senior DevOps Engineer, Agentic Automation & Live Games
Big Viking Games
Toronto, ON
$140,000 to $180,000 CAD / year
Full-time
Big Viking Games is hiring a Senior DevOps Engineer, Agentic Automation & Live Games to modernize the infrastructure behind our live-service games and help reinvent how those systems are…
Added 22 days ago
Senior Software Engineer
Russell Tobin
Toronto, ON
$80 to $95 CAD / hour
Contract
Job Title: Software Developer - Full Stack - Senior
Added 1 month ago
Senior Full Stack Engineer, AI
Big Viking Games
Toronto, ON
$100,000 to $150,000 CAD / year
Full-time
Big Viking Games is hiring a Senior Full Stack Engineer to build AI-enabled products, workflows, tools, and systems that help turn creative direction into production-ready game content at…
Added 22 days ago
Solutions Architect – Digital Identity, Telco & Data Platforms
EnStream LP
Toronto, ON
Full-time
Maintain sufficient hands-on familiarity with the codebase and technology stack to understand implementation constraints and make practical architectural decisions
Added 22 days ago
Senior Software Engineer
USA Tech Recruit
ON · Ontario, Canada
$110,000 to $150,000 CAD / year
Full-time
Senior Software Engineer - Full-Stack/Frontend - Toronto (3 days Onsite)
Added 23 days ago
Full Stack Engineer (1685) $100/hr
Direct IT Recruiting Inc.
Toronto, ON
$90 to $100 CAD / hour
Contract
…solutions and software infrastructure. You will report to a Senior Manager, Solution & Quality…
Added 23 days ago
Senior Full Stack Gen AI Engineer/Technical Engagement Manager
Straive
Calgary, AB
Full-time
We are seeking a Senior Full Stack AI Engineer who can combine strong hands-on software engineering with technical engagement and project delivery leadership. The successful candidate will…
Added 18 days ago
Intermediate / Senior Test Engineer
Netskrt Systems Inc.
BC
$90,000 to $120,000 CAD / year
Full-time
Netskrt is looking for a talented, results-driven Intermediate/Senior Test Engineer to join the Netskrt team. We are a highly motivated team dedicated to delivering products and services…
Added 23 days ago
Senior DevOps Engineer (Azure)
EPAM Systems
Toronto, ON
Full-time
3+ years of technical experience in development, operations, or full-stack implementations with proven DevOps expertise
Added 23 days ago
Senior Full Stack Software Developer
Robertson & Company Ltd.
Toronto, ON
Contract
Robertson is seeking a skilled Senior Full Stack Software Developer to join our client in support of an existing vacancy.
Added 23 days ago
Senior Software Engineer, Conductor
PocketHealth
Toronto, ON
Full-time
As a Senior Software Engineer, you are a full-stack software engineer who works directly alongside healthcare providers to get Conductor live and to make it matter. You take a signed…
Added 19 days ago
Data Engineer, Data Integration & Performance Platform (12-Month Contract)
OMERS
Toronto, ON · Head Office Toronto
Full-time
…someone to simply complete tickets. We are looking for a future senior engineer - someone who wants to learn how enterprise data platforms are built, operated, and scaled, and who is…
Added 23 days ago
Full Stack Engineer
IcePanel
Vancouver, BC
Full-time
Permanent | Full-time | North Vancouver, Canada | Hybrid (3 days in office, 2 remote)
Added 1 month ago
Senior Full Stack Engineer (Application + Data)
Article
Vancouver, BC
$165,000 to $175,000 CAD / year
Full-time
…challenging, meaningful problems. This is where you come in. As a Senior Software Engineer, Full Stack, you'll design, build, deploy, and operate software solutions across our entire…
Added 18 days ago
AI/ML Engineer
Katalyst Data Management
Calgary, AB
Full-time
Katalyst Data Management is seeking a Senior AI/ML Engineer to serve as a technical lead for segments of our AI innovation platform. This is a hands-on, high-impact role where you will own…
Added 18 days ago
Senior AI/ML Engineer
Katalyst Data Management
Calgary, AB
Join the dynamic and collaborative team at Katalyst Data Management (KDM)! KDM is seeking a Senior AI/ML Engineer to help design, build, and operate the infrastructure that powers our next…
Added 25 days ago
Senior Full Stack Engineer
Procurify
Remote, Canada
$122,000 to $152,000 CAD / year
Full-time · Remote
Build & Ship End-to-End Features: Design, develop, and maintain full stack features - from RESTful APIs and backend services to responsive, user-friendly frontend components - using…
Added 24 days ago
Senior Software Engineer - Full-Stack & Frontend
USA Tech Recruit
Toronto, ON
Full-time
We are looking for a Senior Software Engineer to own the customer-facing experience of the company's cloud platform. You'll work across frontend and backend systems to build intuitive…
Added 20 days ago
Senior Software Engineer, Infrastructure
Stream
Remote, Canada
Full-time · Remote
We are hiring a Senior Software Engineer to help rebuild the platform underneath Stream. Over the next year the infrastructure team is moving from AWS to GCP, moving onto Kubernetes, and…
Added 5 months ago
Senior Software Developer
Lightwell Learning Society
Vancouver, BC
Full-time
The Senior Full Stack Engineer – Platform & AI Systems will play a key role in building our PEAK platform as part of our RISE Next Generation AI initiative.
Added 23 days ago
Senior Software Engineer, Performance / Ingénieur(e) Logiciel(le) Senior, Performance
Aduna Global
Montreal, QC
Full-time
…and error rates are the value proposition. We are hiring a senior backend engineer to own performance as a production engineering discipline: profiling live systems, shipping fixes to…
Added 23 days ago
Senior Data Engineer / Ingénieur(e) de données senior
Aduna Global
Montreal, QC
Full-time
…cross-operator analytics that feed our BI, analytics, and ML. As our Senior Data Engineer, you will design our lakehouse from the first table onward, then build and operate the pipelines…

Amazon

Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 18, 2026
Posting language: English
Posted: Sep 18, 2026

Apply About employer

Applications open in a new tab.

Original job description

Description

Want to build customer service experiences that resolve millions of contacts across Amazon's global marketplace? Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues.

Own and ship full-stack features end-to-end in a high-scale distributed environment
Design resolution systems that handle tens of millions of weekly customer interactions
Work at the intersection of real-time data orchestration, intelligent automation, and customer experience
Ship to production frequently with high autonomy and direct impact visibility

Key job responsibilities

Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale
Own features from requirements through production, including operational excellence and on-call
Build APIs and integrations that unify data from multiple upstream services into coherent customer-facing experiences
Drive technical decisions within your scope - choose the right architecture, advocate for trade-offs, and deliver incrementally
Collaborate with product, UX, and partner engineering teams to translate ambiguous customer problems into technical solutions
Mentor teammates, contribute to design reviews, and raise the engineering bar through code quality and operational rigor
Identify and resolve systemic issues proactively - reduce toil, improve reliability, and simplify complexity

A day in the life

Throughout the day, you'll focus on hands-on development of features and systems that shape how customers experience resolution at Amazon scale.

Your morning might start with checking metrics from a feature you shipped last week, seeing real customer impact in the dashboards. You'll hop into a design review with teammates to debate how to surface information and actions for a customer problem, making the resolution path seamless for Customer Experience. In the afternoon, you attend a Lunch and Learn to stay on top of new emerging technology, before tackling a challenging problem with your peers that impacts millions of customers.

About The Team

Engineers are empowered to build. Our team values a collaborative atmosphere that celebrates rapid innovation and meaningful impact. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. Mentorship flows in all directions - senior engineers guide technical decisions while learning fresh perspectives from newer team members. You will have the ability to make an impact on the associates and managers who use our tools and the millions of customers they support.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually

Company - Amazon Development Centre Canada ULC

Job ID: A10553849

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More about this job

Responsibilities

Design, build, and operate distributed services that power customer service resolution workflows at scale. Collaborate with cross-functional teams to translate ambiguous customer problems into technical solutions while maintaining operational excellence.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. A bachelor's degree in computer science or an equivalent field is preferred.

Skills

Software development
Distributed systems
System design
Architecture
API development
Full-stack development
Intelligent automation
Data orchestration
Debugging
Profiling
Code reviews
Operational excellence
Mentorship
Technical decision making
Reliability engineering

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Distributed Systems
Full-stack
API
Automation
Data Orchestration
System Design
Reliability
Scalability
Operational Excellence
Code Quality
Debugging
Profiling
Source Control Management
Amazon
Customer Service
Engineering
Technical Architecture
Mentorship

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