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Added 1 month ago
Manufacturing Supervisor
HelloFresh
Mississauga, ON
We are looking for a full-time Manufacturing Supervisor at our Mississauaga Distribution Centre. You will report to the Manufacturing Manager and will be responsible for the products that…
Added 1 month ago
CI
Administrative Assistant
Colliers International
Toronto, ON
- Full-time
Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.
Added 1 month ago
RJ
Advisor Internship Program (AIP) (Victoria/Kelowna)
Raymond James
Kelowna, BC · Victoria, BC
- Full-time
…benefits package. Our benefits include Health Benefits, Paid Time Off, Volunteer Days, Tuition Reimbursement and much more! AIP provides access to industry leading coaching, in depth…
Added 1 month ago
RJ
Advisor Internship Program (AIP) (Toronto/Waterloo/Ottawa)
Raymond James
Ottawa, ON · Toronto, ON · Waterloo, ON
- Full-time
…benefits package. Our benefits include Health Benefits, Paid Time Off, Volunteer Days, Tuition Reimbursement and much more! AIP provides access to industry leading coaching, in depth…
Added 1 month ago
C
Senior Data Platform Engineer - Zonda - Toronto, ON
CoStar
Toronto, ON
- $140,000 to $170,000 CAD / year
- Full-time
Reduce routine direct production changes through repeatable, auditable deployment workflows.
Added 1 month ago
BW
Unit Clerk, Ambulatory Clinic - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…appointments according to procedure required and allocated time, identifying pre-test instructions and relaying information to applicable personnel/patient, and adjusting schedules and…
Added 1 month ago
PR
Associate Business Manager, Solar
Potentia Renewables Inc.
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $100,000 CAD / year
- Full-time
This role lets you run a renewable energy business end to end. Business Managers have direct responsibility for project-level P&L performance and oversee the full range of activities…
Added 1 month ago
E
Software Development Manager
EDealer
Canada
- Full-time
…who already own their systems and their delivery, and over time you should expect roughly half your role to remain focused on direct engineering contribution: writing and reviewing…
Added 1 month ago
RB
Administrative Assistant
Royal Bank of Canada
Vancouver, BC
- Full-time
Direct staff to appropriate departments for technical support and process MyMarketplace requests
Added 1 month ago
R
Administrative Assistant
RBC
Vancouver, BC
- Full-time
Direct staff to appropriate departments for technical support and process MyMarketplace requests
Added 1 month ago
SP
Proposal Lead
Spark Power
Edmonton, AB
- Full-time
7+ years of progressive experience in proposal management, business development support, or pursuit management within construction, engineering, utilities, infrastructure, or professional…
Added 1 month ago
C
Citi Commercial Bank – Associé en services bancaires commerciaux, vice-présidence adjointe (bilingue français-anglais) / Citi Commercial Bank – Commercial Associate, AVP (French/English Bilingual)
Citi
Montreal, QC
- Full-time
Au moins trois ans d’expérience pertinente, de préférence dans un poste axé sur la relation client ou en contact direct avec la clientèle.
Added 1 month ago
A
Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
- Full-time
Own and ship full-stack features end-to-end in a high-scale distributed environment
Added 1 month ago
GV
Fresh Sort Lead
Greater Vancouver Food Bank
Burnaby, BC
- Full-time
…to provide healthy food to those in need. The GVFB provides support through direct distribution to those in Vancouver, Burnaby, New Westminster and the North Shore, as well as through 160+…
Added 1 month ago
PH
Forensic Community & Liaison Nurse, Registered Nurse (RN)/ Registered Psychiatric Nurse (RPN), Forensic Psychiatric Vancouver Regional Clinic - Vancouver, BC
Provincial Health Services Authority
Vancouver, BC
- Full-time
We have 3 Regular Full-Time opportunities available with the Forensic Psychiatric Vancouver Regional Clinic. Please note that one of these positions is s co-located at Downtown Community…
Added 1 month ago
UG
Case Manager, Vancouver (Temporary, Full-Time)
Union Gospel Mission (Vancouver)
Vancouver, BC
- Full-time
…clients to set goals help them move forward by providing care and support through the continuum of care. This may include making referrals for housing, clothing, shelter, recovery and a…
Added 1 month ago
Sr. Software Dev Engineer, Amazon Customer Service
Amazon
Toronto, ON
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly…
Added 1 month ago
XT
Class 1 Highway / City Driver
XTL TRANSPORT INC.
Surrey, BC
- Full-time
Full-Time or Part-Time opportunities available
Added 1 month ago
PP
Office Manager/Site Lead Assistant [Maternity Leave Coverage]
Park Place Seniors Living, Inc.
Nanaimo, BC
- Contract
…Home (December 2026- January 2028). This person will work to support the daily operations of the…
Added 1 month ago
NR
Senior Project Manager
National Research Council Canada / Conseil national de recherches Canada
Ottawa, ON
- Full-time
…national sovereign defence capabilities. The following role will support the NRC’s contributions to defence…
Added 1 month ago
GV
Volunteer Engagement Coordinator
Greater Vancouver Food Bank
Burnaby, BC
- Full-time
…to provide healthy food to those in need. The GVFB provides support through direct distribution to those in Vancouver, Burnaby, New Westminster and the North Shore, as well as through 160+…
Added 1 month ago
AC
General Accountant | Manufacturing
Albarrie Canada Limited
Barrie, ON
- $75,000 to $80,000 CAD / year
- Full-time
Employment Type: Permanent | Full-Time | 100% On-site
Added 1 month ago
CC
Clinical Pharmacist
Calgary Co-op
Calgary, AB
- Full-time
Mentor pharmacists and support certification and professional development programs.
Added 1 month ago
SP
Proposal Lead
Spark Power ⚡
Edmonton, AB
- Full-time
7+ years of progressive experience in proposal management, business development support, or pursuit management within construction, engineering, utilities, infrastructure, or professional…
Added 1 month ago
Building Operator
Colliers International
Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.

Amazon

Software Development Engineer, Amazon Customer Service

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

Original job description

Description

Want to build customer service experiences that resolve millions of contacts across Amazon's global marketplace? Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues.

Own and ship full-stack features end-to-end in a high-scale distributed environment
Design resolution systems that handle tens of millions of weekly customer interactions
Work at the intersection of real-time data orchestration, intelligent automation, and customer experience
Ship to production frequently with high autonomy and direct impact visibility

Key job responsibilities

Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale
Own features from requirements through production, including operational excellence and on-call
Build APIs and integrations that unify data from multiple upstream services into coherent customer-facing experiences
Drive technical decisions within your scope - choose the right architecture, advocate for trade-offs, and deliver incrementally
Collaborate with product, UX, and partner engineering teams to translate ambiguous customer problems into technical solutions
Mentor teammates, contribute to design reviews, and raise the engineering bar through code quality and operational rigor
Identify and resolve systemic issues proactively - reduce toil, improve reliability, and simplify complexity

A day in the life

Throughout the day, you'll focus on hands-on development of features and systems that shape how customers experience resolution at Amazon scale.

Your morning might start with checking metrics from a feature you shipped last week, seeing real customer impact in the dashboards. You'll hop into a design review with teammates to debate how to surface information and actions for a customer problem, making the resolution path seamless for Customer Experience. In the afternoon, you attend a Lunch and Learn to stay on top of new emerging technology, before tackling a challenging problem with your peers that impacts millions of customers.

About The Team

Engineers are empowered to build. Our team values a collaborative atmosphere that celebrates rapid innovation and meaningful impact. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. Mentorship flows in all directions - senior engineers guide technical decisions while learning fresh perspectives from newer team members. You will have the ability to make an impact on the associates and managers who use our tools and the millions of customers they support.

Basic Qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually

Company - Amazon Development Centre Canada ULC

Job ID: A10553849

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More about this job

Responsibilities

Design, build, and operate distributed services that power customer service resolution workflows at scale. Collaborate with cross-functional teams to translate ambiguous customer problems into technical solutions while maintaining operational excellence.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. A bachelor's degree in computer science or an equivalent field is preferred.

Skills

Software development
Distributed systems
System design
Architecture
API development
Full-stack development
Intelligent automation
Data orchestration
Debugging
Profiling
Code reviews
Operational excellence
Mentorship
Technical decision making
Reliability engineering

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Distributed Systems
Full-stack
API
Automation
Data Orchestration
System Design
Reliability
Scalability
Operational Excellence
Code Quality
Debugging
Profiling
Source Control Management
Amazon
Customer Service
Engineering
Technical Architecture
Mentorship

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