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Added 11 mins ago
Intermediate Software Engineer
AltaML
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't
Added 11 mins ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
We're on the hunt for a top-tier Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing fleet…
Added 57 mins ago
Principal Engineer, Cyber Technology Operations SRE (Global Security)
Royal Bank of Canada
Vancouver, BC · Toronto, ON
Full-time
…to move at a faster pace being more prevalent, the Principal Engineer, Cyber Technology Operations SRE will ensure that security technologies, services and controls are streamlined,…
Added 2 hours ago
Strategy Advisor, Identity & Access Management
Questrade Financial Group
Toronto, ON
…leadership role; deep technical execution is led by the Principal Engineer, Identity & Access Management, and other IAM team members, under this role’s…
Added 2 hours ago
Technical Consultant (Data & AI)
Fastloop
Vancouver, BC
Full-time
You aren’t just a “Data Engineer” or a “Software Engineer”; you are the “connective tissue” of modern intelligence. You will be responsible for the programmatic development of Agentic…
Added 2 hours ago
Software Chief Engineer
Kepler Communications Inc.
Canada
Full-time
As the Software Leader/Chief Engineer, you are the senior technical authority for software across Kepler’s programs and the point of technical accountability for the integrity and coherence…
Added 3 hours ago
Senior Cloud Security Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
…future for the healthcare community. As a Senior Cloud Security Engineer, you will have the opportunity to influence technical decisions, challenge existing approaches, and help shape the…
Added 4 hours ago
Audio Engineer – German Commercial Post-Production
Twine
Canada
Contract
…ceiling light and glass slides down a marble staircase. The engineer will be responsible for editing, spatial treatment, and final mixing to ensure the audio seamlessly matches the existing…
Added 4 hours ago
Software Engineer
Vital
Canada
Contract
Vital is a human capacity intelligence platform helping organizations understand the health, capacity, and needs of their people, while creating pathways to close capacity gaps.
Added 5 hours ago
Senior Software Engineer
Microsoft
Vancouver, BC
Full-time
Microsoft's Azure Data engineering team is building the data platform for the age of AI, powering a new generation of data-driven applications and intelligent experiences. Within the…
Added 6 hours ago
Senior Dotnet Developer
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Understanding of XML structures and data layouts for cross-platform data integration.
Added 7 hours ago
Solution Engineer - Cloud & AI (Data)
Microsoft
Ottawa, ON
Full-time
…so, we invite you to join our team as a Cloud & AI Solution Engineer in Innovative Data Platform for Public Sector customers at Microsoft. Here, you'll be at the forefront of innovation,…
Added 7 hours ago
Principal Software Engineer - Zynque
Fulfillment IQ
Toronto, ON
Full-time
Job Title: Principal Software Engineer - Zynque
Added 7 hours ago
Senior AI Engineer
MarkiTech.AI
Toronto, ON
$60 to $75 CAD / hour
Contract
We are seeking an experienced senior AI engineer** to support the development of an enterprise-grade regulatory compliance platform using agentic AI.
Added 7 hours ago
Platform Engineer/ Financial
Motion Recruitment
Toronto, ON
Contract
This Platform Engineer opportunity sits within a large, highly regulated enterprise undergoing significant software delivery and platform modernization. The role is focused on improving…
Added 8 hours ago
Technical Lead, Innovation
Croesus
Laval, QC
Full-time
…real. Some of those bets are AI-native. A lot of them aren't; platform work like core next-generation features live here too. What's constant is that we're operating before there's a…
Added 8 hours ago
Technical Lead, Innovation
Croesus
Montreal, QC
Full-time
…real. Some of those bets are AI-native. A lot of them aren't; platform work like core next-generation features live here too. What's constant is that we're operating before there's a…
Added 8 hours ago
Senior Product Security Engineer
Snyk
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Snyk's Product Security team works consultatively with the engineering teams that build and run our cloud platform: we identify the security requirements, agree together on what needs to…
Added 8 hours ago
Staff Software Engineer
Junip
Remote, Canada
Full-time · Remote
Junip is looking for a Staff Software Engineer who wants to help shoppers make the right purchasing decisions when shopping online.
Added 9 hours ago
Senior Data Platform Engineer
Project X Ltd.
Toronto, ON
Full-time
We are looking for a Senior Data Platform Engineer to help an enterprise client evolve its data platform. The environment runs on AWS and includes Snowflake, Matillion and Salesforce. The…
Added 9 hours ago
Software Engineering LMTS
Salesforce
Vancouver, BC · Canada - Vancouver
Full-time
The software engineer role at Salesforce encompasses architecture, design, implementation, and testing to ensure we build products right and release them with high quality. Equally…
Added 9 hours ago
AI Engineer, Entry Level (Canada)
Jobright.ai
Canada
Full-time
Jobright is a rapidly growing AI job search platform in the U.S. that is dedicated to transforming the job search experience. They are seeking an entry-level AI Engineer to build and refine…
Added 9 hours ago
AI Engineer, Agent Product (Full-time/Part-time) (Canada)
Jobright.ai
Canada
Full-time · Part-time
Jobright is a rapidly growing AI job search platform in the U.S. that aims to simplify the job search process. The AI Engineer will be responsible for designing, building, and deploying AI…
Added 9 hours ago
DevOps Engineer, New Grad
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. As a New Grad DevOps Engineer, you will help build and operate the infrastructure behind our AI-powered job search platform, focusing on…
Added 9 hours ago
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
Full-time
We're looking for a self-driven engineer to join a highly technical team building state-of-the-art technology for a fast-moving, evolving product. This role spans dozens of disciplines,…

Closed listing

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 24, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

About employer

More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high-availability system performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Observability
Incident management
Anomaly detection
Real-time signal processing
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Code quality
Technical design
Mentoring
Fault-tolerant design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service Technologies
Network Control Center
AI-native
Distributed Systems
Observability
Incident Response
Anomaly Detection
AWS
Machine Learning
Real-time Processing
System Design
Scalability
Reliability
Operational Excellence
Cloud Computing
Predictive Alerting
Closed-loop Recovery
High-availability
SLA
Technical Design
Code Reviews
Mentoring
Automation
Customer Experience
Network Solutions
Engineering Best Practices
Production Operations
Fault-tolerant

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