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Added 25 mins ago
Senior DevOps Engineer
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
Full-time
The ideal senior DevOps engineer is a cloud‑native platform expert with deep Azure Functions, CI/CD, IaC, and observability skills, plus strong leadership and cross‑team collaboration…
Added 54 mins ago
CyberSecurity Specialist
Themesoft Inc.
Toronto, ON · North York, ON
Contract
Hands-on experience integrating APIs, cloud platforms, containers, and automation frameworks
Added 54 mins ago
Site Reliability Engineer – Azure & Databricks
BULL-IT SOLUTIONS LTD
Toronto, ON
Full-time
Job Description As an Intermediate Site Reliability Engineer, you will support and continuously improve enterprise Azure and Databricks platforms. The role focuses on production…
Added 1 hour ago
Senior Java Software Engineer
Randstad Enterprise
Montreal, QC
Contract
developer to have solid understanding of these technologies. We implement a cloud first
Added 2 hours ago
Engineering Manager, Okta Access Gateway
Okta
Toronto, ON
Security & Networking Acumen: Solid understanding of network architecture, TLS/SSL, reverse proxies/gateways, HTTP headers, DNS, and cloud environments (AWS, Azure, or GCP).
Added 2 hours ago
Senior Database Engineer (Snowflake)
Cvent
Fredericton, NB
Full-time
Cvent is seeking a Senior Database Engineer with deep Snowflake expertise to help design, manage,
Added 2 hours ago
Site Reliability Engineer (Adobe Experience Mgr)
Capgemini
Toronto, ON
Build and run synthetic monitoring from outside the bank network, per template, per language, because internal-only monitoring cannot see the CDN, DNS and certificate failures this…
Added 3 hours ago
Cyber Security Specialist
Themesoft Inc.
Toronto, ON · North York, ON
Contract
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities. This is a hands-on role for someone who can move from a…
Added 3 hours ago
Engineering Manager, Okta Access Gateway
Okta
Toronto, ON
$168,000 to $231,000 CAD / year
Full-time
Security & Networking Acumen: Solid understanding of network architecture, TLS/SSL, reverse proxies/gateways, HTTP headers, DNS, and cloud environments (AWS, Azure, or GCP).
Added 3 hours ago
Security Researcher Engineer
Zodiac Solutions, Inc
Toronto, ON
Full-time
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities.
Added 3 hours ago
CyberSecurity Specialist
Themesoft Inc.
Toronto, ON · North York, ON
Contract
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities. This is a hands-on role for someone who can move from a…
Added 8 hours ago
Principal Engineer, Cyber Technology Operations SRE (Global Security)
Royal Bank of Canada
Vancouver, BC · Toronto, ON
Full-time
…security controls are operating as expected at all times . Our Network Security and Endpoint Security operations teams are facing greater pressure adapt to the changing landscape, execute…
Added 11 hours ago
Senior Cloud Security Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
…financial future for the healthcare community. As a Senior Cloud Security Engineer, you will have the opportunity to influence technical decisions, challenge existing approaches, and help…
Added 16 hours ago
Senior Product Security Engineer
Snyk
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Snyk's Product Security team works consultatively with the engineering teams that build and run our cloud platform: we identify the security requirements, agree together on what needs to…
Added 17 hours ago
Sr. Site Reliability Administrator
Open Text Corporation
Mississauga, ON
The role Cloud Application Engineer/Site Reliability Engineer is to build solutions to enhance availability, performance, and stability of OpenText services as well as automating away…
Added 18 hours ago
Security Researcher Engineer
Zodiac Solutions, Inc
Toronto, ON
Full-time
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities.
Added 18 hours ago
Cybersecurity Engineer, Entry Level (Canada)
Jobright.ai
Canada
Full-time
…job outcomes. They are seeking an entry-level Cybersecurity Engineer to monitor security incidents, perform vulnerability assessments, and collaborate with engineering teams to enhance…
Added 19 hours ago
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
…team members to design and implement security solutions (e.g. Cloud/App Security, AI to Defend) for our clients, helping secure their cloud environments and software development processes.…
Added 19 hours ago
Student Intern, Process and Manufacturing Engineer
Celestica International LP
Newmarket, ON
$23 to $30 CAD / hour
…Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. Working with the world’s leading technology companies…
Added 19 hours ago
Computer Vision Engineer
HomeTeam Network
Canada
Full-time
Company Description HomeTeam Network (HTN) delivers streaming technology for professional, collegiate, Olympic, youth, and high school sports organizations. The company produces thousands…
Added 20 hours ago
Cybersecurity Engineer, Entry Level (Canada)
Jobright.ai
Canada
Full-time
…job outcomes. They are seeking an entry-level Cybersecurity Engineer to monitor security incidents, perform vulnerability assessments, and collaborate with engineering teams to enhance…
Added 20 hours ago
Senior Data Engineer - Toronto
Trisura
Toronto, ON
Full-time
We are currently seeking a driven and collaborative Senior Data Engineer to join our forward-thinking Data and Analytics team.
Added 20 hours ago
Senior Systems Engineer - Identity and Access Management
Electronic Arts (EA)
Vancouver, BC
Full-time
We are looking for an experienced Senior Systems Engineer with deep expertise in both Identity & Access Management (IAM) and Windows Systems Administration to join our Identity Security…
Added 20 hours ago
Senior Data Platform Engineer - Toronto
Trisura
Toronto, ON
Full-time
As a Senior Data Platform Engineer on our Data & Analytics Team, you will be a hands-on technical leader responsible for designing, implementing, administering, monitoring, and continuously…
Added 21 hours ago
Principal Data Engineer
Xplore Inc
Markham, ON
Full-time
Stand up robust ingestion pipelines from on-prem and cloud systems (e.g., SQL Server/Oracle, network telemetry/OSS, Salesforce via APIs/CDC), enabling both batch and streaming workloads.

Closed listing

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 24, 2026

This opening has closed.

The original listing is kept below for reference.

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About employer

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Original job description

Archived listing. The details below describe a past opening.

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

About employer

More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high-availability system performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Observability
Incident management
Anomaly detection
Real-time signal processing
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Code quality
Technical design
Mentoring
Fault-tolerant design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service Technologies
Network Control Center
AI-native
Distributed Systems
Observability
Incident Response
Anomaly Detection
AWS
Machine Learning
Real-time Processing
System Design
Scalability
Reliability
Operational Excellence
Cloud Computing
Predictive Alerting
Closed-loop Recovery
High-availability
SLA
Technical Design
Code Reviews
Mentoring
Automation
Customer Experience
Network Solutions
Engineering Best Practices
Production Operations
Fault-tolerant

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