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Added 2 mins ago
Marine Structural Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Mount Pearl, NL · Dartmouth, NS
Full-time
Minimum of 5 years of experience in marine engineering, preferably within a consulting engineering or marine infrastructure environment;
Added 2 mins ago
Structural Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Mount Pearl, NL · Dartmouth, NS
Full-time
Minimum 5 years of structural engineering experience, preferably within a consulting engineering or infrastructure environment;
Added 15 mins ago
RDL Jump Host Admin
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Toronto, ON
Full-time
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Added 15 mins ago
Capital Sales Account Manager
Radian Robotics
Hamilton, ON
Full-time
The salesperson will work closely with the Applications Engineer, who provides the technical expertise needed to support solution development and strengthen sales and marketing strategies.…
Added 15 mins ago
Test Engineer
Evertz
Burlington, ON
Full-time
…found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV…
Added 15 mins ago
Cybersecurity Engineer - Aerospace / Aviation | Dorval, QC, Canada | Exp: 6+ Years
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Full-time
Closely collaborate with other Bombardier departments and disciplines (Avionics, RMAS, Completions, AWOR, Customer Support etc.) as required for the completion of the various tasks
Added 15 mins ago
Software Engineer
Supernova Properties
Vancouver, BC
Contract
…investing in technology to improve our internal operations, customer experience and ability to scale, and we’re looking for someone who wants to help build that foundation with…
Added 16 mins ago
Machine Learning Engineer
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
…advanced analytical techniques to connect the dots between customer behaviour and business operations and unearth the true drivers of customer engagement, sales growth, and profitability.…
Added 32 mins ago
Staff Software Engineer
TD
Toronto, ON
Full-time
Identify, recommend, source, negotiate and implement improvements/ solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
Added 44 mins ago
Founding Engineer
Superpower
Whitby, ON
Full-time
Experience in customer support, social media, or marketing tooling
Added 47 mins ago
Spécialiste en technologies de l'information (TI) et technologies opérationnelles (TO)
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
Full-time
Deux années d’expérience professionnelle en soutien informatique.
Added 1 hour ago
Quality Engineer
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Concord, ON
Full-time
The Quality Engineer at Co-Ex-Tec is responsible for ensuring product and process quality through data-driven verification, continuous improvement, and effective quality management. This…
Added 1 hour ago
Technical Lead
Method Integration Inc.
Remote, Canada
$120,000 to $144,000 CAD / year
Full-time · Remote
1–3 years of technical leadership experience, such as Lead Developer, Principal Engineer or Tech Lead on significant, complex projects.
Added 1 hour ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer…
Added 1 hour ago
Municipal/Civil Engineer
AECOM
Yellowknife, NT
$90,000 to $120,000 CAD / year
Full-time
AECOM is searching for a Municipal /Civil Engineer to be based in our Yellowknife, NWT office for our Water team. The successful candidate will have an understanding and significant…
Added 1 hour ago
Software Engineering LMTS
Salesforce
Vancouver, BC
Full-time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Added 1 hour ago
Chief Steam Engineer
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Crossfield, AB
Full-time
The primary duties of the Chief Steam Engineer is responsible for the safe, reliable, and efficient operation of the plant's steam, utility, and pressure equipment systems. Acting as the…
Added 1 hour ago
Senior Engineer, Project Model Validation
MatchBox Consulting Group
Calgary, AB
Full-time
Experience completing customer access or generation interconnection studies.
Added 1 hour ago
Senior Electrical Engineer
MultiTech
Toronto, ON
SUMMARY: The Senior Electrical Engineer is responsible for designing, developing, and supporting embedded hardware and firmware for connected electromechanical products. This role is…
Added 1 hour ago
Test Engineer
Evertz Microsystems Limited
Burlington, ON
Full-time
…found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV…
Added 1 hour ago
Manager, Technology Services IMITS
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Full-time
Team player with well-developed interpersonal and communication skills and proven experience managing and coaching teams for high performance. Customer focused with ability to facilitate…
Added 1 hour ago
Python Fullstack Developer
Genpact
Montreal, QC
$70,000 to $80,000 CAD / year
Full-time
We are seeking a hands-on Full Stack Engineer with strong Python and frontend development experience to build technology platforms and business-facing applications. The individual will work…
Added 1 hour ago
Intermediate Mechanical Engineer– HVAC / Building Services P.Eng
RecruitPod Canada Inc.
Vancouver, BC
Full-time
…production requirements of the projects. Provides exceptional customer service and coordination assistance with internal and external project partners (consultants, contractors,…
Added 1 hour ago
Data Scientist
BMO
Toronto, ON · BMOPLACE
Full-time
…solutions that deliver smarter business decisions, improve customer experience, and drive productivity. Collaborates with other data and analytics professionals and teams to optimize,…
Added 1 hour ago
AI Engineer, Winter 2027 (Co-op/Internship) - 8 months
BMO
Toronto, ON · BMOPLACE
Full-time
Our student experience is designed to integrate you to the BMO team from day one by adding value in the work you do. You will have the opportunity to participate in programs such as the…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high-availability system performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Observability
Incident management
Anomaly detection
Real-time signal processing
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Code quality
Technical design
Mentoring
Fault-tolerant design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service Technologies
Network Control Center
AI-native
Distributed Systems
Observability
Incident Response
Anomaly Detection
AWS
Machine Learning
Real-time Processing
System Design
Scalability
Reliability
Operational Excellence
Cloud Computing
Predictive Alerting
Closed-loop Recovery
High-availability
SLA
Technical Design
Code Reviews
Mentoring
Automation
Customer Experience
Network Solutions
Engineering Best Practices
Production Operations
Fault-tolerant

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