Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 36 mins ago
Search Engineer
Firecrawl
Toronto, ON
$190,000 to $260,000 USD / year
Full-time
You'll build the systems that let anyone turn the open web into a search index. Firecrawl's search product is one of our fastest-growing surfaces, and we need engineers who can make…
Added 1 hour ago
Software Engineering II
Microsoft
Vancouver, BC · Goodwood, ON
Full-time
Software Engineer II develops and maintains software solutions that support Microsoft products, services, and platforms. In this role, you will contribute to the design, development,…
Added 1 hour ago
Principal Software Engineer - Zynque
Fulfillment IQ
Toronto, ON
Full-time
Owned the scaling of a production SaaS or data platform through rapid customer growth: hardening, re-architecture under load, and maturing an early product to enterprise grade
Added 2 hours ago
Technical Lead, Innovation
Croesus
Laval, QC
Full-time
…What's constant is that we're operating before there's a defined product, a defined customer, or a defined metric, and we're comfortable…
Added 2 hours ago
Technical Lead, Innovation
Croesus
Montreal, QC
Full-time
…What's constant is that we're operating before there's a defined product, a defined customer, or a defined metric, and we're comfortable…
Added 2 hours ago
Sales Engineer
Cirrascale Cloud Services
Canada
As a Sales Engineer, you will serve as a customer-facing technical sales resource, partnering with Account Executives, Solutions Architects, and customers to support technical discovery,…
Added 2 hours ago
Analog Design Engineer Intern
Semtech
Calgary, AB · CAN - Calgary, AB
Full-time
Semtech’s Signal Integrity Products group designs high performance optical networking product platforms that enable hyperscale data center applications, enterprise networking, wireless…
Added 2 hours ago
Analog Design Engineer Intern
Semtech
Burlington, ON · CAN - Burlington, ON
Full-time
Semtech’s Signal Integrity Products group designs high performance optical networking product platforms that enable hyperscale data center applications, enterprise networking, wireless…
Added 3 hours ago
Manufacturing Engineer Co-op
Moment Energy
Surrey, BC
We are seeking a Manufacturing Engineer Co-op to join our Manufacturing team, starting in January 2027. In this role, you will support the development and optimization of the manufacturing…
Added 3 hours ago
Staff Software Engineer
BuildOps
Toronto, ON
As a Staff Software Engineer, your primary focus will be to architect, build, and optimize our industry-leading platform across the entire stack, from scalable frontend applications to…
Added 4 hours ago
Mechanical Engineer Co-op
Moment Energy
Surrey, BC
Career interest in mechanical design, prototyping, and product development
Added 4 hours ago
Staff AI Engineer (Global Security)
RBC
Toronto, ON
Full-time
Define AI strategy in collaboration with product leadership; translate business objectives into technical roadmaps, prioritization, and architectural decisions
Added 4 hours ago
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
Full-time
A Millwork Engineer at Giffin Interior transforms approved shop drawings into accurate engineering models, CNC programs & Saw patterns, and complete production documents. This role combines…
Added 4 hours ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
…inspiration and talent to develop with us as we pursue our ambitious growth…
Added 4 hours ago
Applications Engineer
Husky Technologies
Bolton, ON
Full-time
…inspiration and talent to develop with us as we pursue our ambitious growth…
Added 4 hours ago
Product Development Engineer|
Husky Technologies
Bolton, ON
Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 4 hours ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
…inspiration and talent to develop with us as we pursue our ambitious growth…
Added 4 hours ago
AI Solutions Engineer - Intellectual Property
Patsnap
Toronto, ON
£80 to £95 GBP / year
Full-time
AI Solutions Engineer – Intellectual Property
Added 5 hours ago
DevOps Staff Platform Engineer
Orion Digital
Remote, Canada
$135,000 to $170,000 CAD / year
Full-time · Remote
…enabling layer across the platform rather than as a standalone product narrative. That layer is real and in use, and the work now is making it faster, safer, and harder to…
Added 5 hours ago
Systems Verification & Validation Engineer
Pulse Medica
Edmonton, AB
Full-time
Research, develop, and implement improvements to V&V methodologies, testing infrastructure, and engineering best practices to support company growth and product development.
Added 5 hours ago
Senior Full-Stack Developer [Security & Risk Products]
ScalePad
Vancouver, BC
Full-time
Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.
Added 5 hours ago
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
…shipped capabilities. You will simultaneously drive practice growth - while remaining hands-on and…
Added 5 hours ago
Applications Engineer
Startec
Calgary, AB
Full-time
Reporting to the Applications Engineering Manager, the Applications Engineer is involved in conducting optimization, sizing, and estimation of appropriate equipment using various software…
Added 5 hours ago
Software Engineer II
TD
Toronto, ON
Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 5 hours ago
Senior Data Engineer - Retail Engineering (Snowflake)
lululemon
Vancouver, BC
Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

Apply About employer

More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high-availability system performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Observability
Incident management
Anomaly detection
Real-time signal processing
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Code quality
Technical design
Mentoring
Fault-tolerant design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service Technologies
Network Control Center
AI-native
Distributed Systems
Observability
Incident Response
Anomaly Detection
AWS
Machine Learning
Real-time Processing
System Design
Scalability
Reliability
Operational Excellence
Cloud Computing
Predictive Alerting
Closed-loop Recovery
High-availability
SLA
Technical Design
Code Reviews
Mentoring
Automation
Customer Experience
Network Solutions
Engineering Best Practices
Production Operations
Fault-tolerant

Report this job