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Added 8 mins ago
Director of Operations - CPA
Impact Recruitment
AB · Edmonton, AB
Full-time
…add a Director of Operations to its team. This role provides senior-level leadership for the firm’s day-to-day business operations, administrative infrastructure, technology environment,…
Added 8 mins ago
Assistant Management Accountant (Capital)
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Mackenzie, BC
Full-time
Working with senior management accounting staff, the post holder will be responsible for the maintenance of budget reporting systems and processes and producing monthly financial reports to…
Added 8 mins ago
Senior Analyst
Tata Consultancy Services
Toronto, ON
$100,000 to $130,000 CAD / year
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Added 8 mins ago
Data Governance - AI and Data, Consultant
Deloitte
Toronto, ON
Full-time
Prepare clear client presentations, reports, workshop materials, and other project deliverables with guidance from senior team members.
Added 8 mins ago
Java Developer (React)
Collabera
Toronto, ON
$90 to $102 CAD / hour
Contract
The Senior Full Stack Engineer will join a Capital Markets engineering team responsible for modernizing and rebuilding a mission-critical platform used across Public Markets. This is…
Added 8 mins ago
Senior Data Analyst (Auth0)
Okta
Toronto, ON
$99,000 to $136,400 CAD / year
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Added 8 mins ago
Senior Principal, Salesforce Digital – Canada
Slalom
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Full-time
Job Title: Senior Principal, Salesforce Digital – Canada (For Vacant Role)
Added 8 mins ago
Environment, Health and Safety Manager
Specialized Recruiting Group -London, Ontario
London, ON
$85,000 to $95,000 CAD / year
Full-time
Manage ISO 14001 environmental programs, audits, hazardous waste compliance, and environmental reporting to senior leadership.
Added 8 mins ago
Project Manager
Robertson & Company Ltd.
Aurora, ON
Contract
Articulate and prioritizes issues and risks at senior executive levels and recommends mitigation strategies for decision makers
Added 8 mins ago
Senior Indirect Tax Analyst
Impact Recruitment
London, ON
Full-time
…well-established organization in London, Ontario, to hire a Senior Indirect Tax Analyst for a permanent…
Added 8 mins ago
Senior Consultant, IT Audit & Assurance (Vancouver)
Deloitte
Vancouver, BC
Full-time
As a Senior Consultant, IT Audit & Assurance, you can expect to have a dynamic and exciting career that is full of challenges and opportunities to grow. Every day is different, and you will…
Added 8 mins ago
Land Development Planner
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Vaughan, ON
Full-time
…collaborate with engineering, estimating, construction and senior leadership…
Added 8 mins ago
Software Developer
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Full-time
Contribute to architecture and technology decisions as part of a collaborative, senior technical team
Added 8 mins ago
Manager of Financial Reporting
Vaco
Vaughan, ON
$120,000 to $130,000 CAD / year
Full-time
Opportunity to progress into more senior leadership roles
Added 8 mins ago
Senior, External Audit (Calgary)
Deloitte
Calgary, AB
Full-time
Your role as a Senior at Deloitte will include, but not be limited to, the following:
Added 8 mins ago
Lead Cost Specialist
Fluor Corporation
Calgary, AB
Full-time
Our Project Controls Team in Calgary, Canada is looking for a Senior Cost Specialist who will function as the Overall Project Cost Lead for a multi-billion-dollar Mining project in…
Added 10 mins ago
Sr. Director, Business Intelligence and Analytics
GS1 Canada
Toronto, ON · North York, ON
$145,000 to $165,000 CAD / year
Full-time
The Senior Director, Business Intelligence and Analytics is a senior enterprise leader responsible for building and leading GS1 Canada’s business intelligence, analytics, and market insight…
Added 10 mins ago
Media Planner
WPP Media
Toronto, ON
Strong written and verbal communication skills with experience presenting to clients or senior stakeholders
Added 10 mins ago
Learning Experience Developer
University of Alberta
Edmonton, AB
Full-time
The incumbent reports directly to the Senior Learning Experience Developer and collaborates closely with the Project Manager and an Instructional Designer (ID) on each new project. This…
Added 25 mins ago
Senior IT Systems Specialist
Saltworks Technologies
Richmond, BC
$110,000 to $140,000 CAD / year
Full-time
Saltworks Technologies has an immediate opening for a Senior IT Systems Specialist. You will own our technology infrastructure, from on-premises servers and cloud platforms to enterprise…
Added 25 mins ago
Senior Director, Enterprise Systems & AI Enablement
Cineflix
Toronto, ON
Full-time
Cineflix Media is seeking a Senior Director, Enterprise Systems & AI Enablement to lead the practical implementation of our enterprise AI and technology transformation agenda.
Added 25 mins ago
Managing Counsel, Commercial
Waabi
Toronto, ON
$186,000 to $203,000 USD / year
Full-time
As Managing Counsel, Commercial, you will be responsible for Waabi's commercial contracting function and serve as the senior legal advisor on the deals that drive the business forward.
Added 25 mins ago
Senior AI Designer - Blight: Survival | Concepteur·rice IA Sénior·e - Blight: Survival
Behaviour Interactive
Montreal, QC
Full-time
As Senior AI Designer, you’ll be at the heart of shaping the game's AI systems, enemy archetype designs and memorable combat encounters. Working closely with the Senior Design Director, the…
Added 25 mins ago
Mental Health & Addiction Counsellor II
Edgewood Health Network Inc
Calgary, AB
$65,000 to $80,000 CAD / year
Part-time
Provide support to Nursing and Support Staff when designated as senior staff on duty.
Added 25 mins ago
Business Development Account Manager (AM) - Western Canada
Edgewood Health Network Inc
Canada
$80,000 to $95,000 CAD / year
Full-time

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high-availability system performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Observability
Incident management
Anomaly detection
Real-time signal processing
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Code quality
Technical design
Mentoring
Fault-tolerant design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service Technologies
Network Control Center
AI-native
Distributed Systems
Observability
Incident Response
Anomaly Detection
AWS
Machine Learning
Real-time Processing
System Design
Scalability
Reliability
Operational Excellence
Cloud Computing
Predictive Alerting
Closed-loop Recovery
High-availability
SLA
Technical Design
Code Reviews
Mentoring
Automation
Customer Experience
Network Solutions
Engineering Best Practices
Production Operations
Fault-tolerant

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