Find work in Canada.

333,145 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Senior Well Abandonment Geologist/Technologist
Cenovus Energy
Calgary, AB
Full-time
The Senior Well Abandonment Geologist/Geoscience Technologist within the Asset Retirement (ARO) team provides technical guidance and stewardship for both routine and non-routine well…
Added 2 mins ago
Manager, Unsecured Credit Risk
Scotiabank
Toronto, ON
…translate portfolio performance into actionable insights for senior…
Added 2 mins ago
Officer, Fraud Intelligence
Canada Post - Postes Canada
Toronto, ON
Synthesizes current and historical information from multiple data sources to support actionable insights and decision-making processes through automation and technology.
Added 17 mins ago
Intermediate Accountant
Nova Scotia Power
Halifax, NS
Full-time
…Corporate Accounting team in a permanent position. Reporting to the Senior Corporate Accountant you are a key member of the Nova Scotia Power Finance team. As an Intermediate Accountant,…
Added 31 mins ago
Senior Analyst
Tata Consultancy Services
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
…filtering, SIEM, threat intelligence, security orchestration and automation, vulnerability management and cloud…
Added 32 mins ago
Sr. Director, Business Intelligence and Analytics
GS1 Canada
Toronto, ON · North York, ON
$145,000 to $165,000 CAD / year
Full-time
The Senior Director, Business Intelligence and Analytics is a senior enterprise leader responsible for building and leading GS1 Canada’s business intelligence, analytics, and market insight…
Added 47 mins ago
Senior IT Systems Specialist
Saltworks Technologies
Richmond, BC
$110,000 to $140,000 CAD / year
Full-time
Saltworks Technologies has an immediate opening for a Senior IT Systems Specialist. You will own our technology infrastructure, from on-premises servers and cloud platforms to enterprise…
Added 47 mins ago
Senior Director, Enterprise Systems & AI Enablement
Cineflix
Toronto, ON
Full-time
Cineflix Media is seeking a Senior Director, Enterprise Systems & AI Enablement to lead the practical implementation of our enterprise AI and technology transformation agenda.
Added 47 mins ago
Staff Software Engineer
TD
Toronto, ON
Full-time
Execute on Engineering strategy as it relates to the introduction of tools and the automation of build, test, release and configure activities across Application, Platform and Infrastructure
Added 47 mins ago
Business Process Transformation & Analytics, Senior Manager
MUFG
Toronto, ON
Full-time
We are seeking a senior technology and transformation manager to drive business process transformation, analytics, and end-user computing (EUC/EUCC) modernization across a complex banking…
Added 1 hour ago
AI Solutions Architect
KLONDIKE Lubricants Corporation
Langley (District), BC · Langley, BC
Full-time
…opportunities into working AI-enabled solutions. This is a senior individual-contributor role for someone who can bridge business process, software integration, automation, applied AI, and…
Added 1 hour ago
Vice President Residential Operations
Confidential
Toronto, ON · Greater Toronto and Hamilton Area, ON
Full-time
A well-established organization in the residential real estate sector is seeking a senior operations leader to oversee a multi-residential portfolio. The Vice President, Operations will…
Added 1 hour ago
Senior Engineering Manager
Citi
Mississauga, ON
Full-time
We are seeking an exceptional Senior Engineering Manager to head the development and modernization of our Wholesale Lending Operations (WLO) Technology platforms and initiatives, based out…
Added 1 hour ago
Senior Automation Developer
Citi
Mississauga, ON
Full-time
We are seeking a highly skilled Senior Automation Developer for a fully hands-on, programmatic engineering role dedicated to architecting, refactoring, and maintaining scalable, distributed…
Added 1 hour ago
Senior Financial Analyst – FP&A, Fuel
Circle K
Laval, QC
Full-time
As a Senior Financial Analyst – FP&A, Fuel, you will provide financial analysis, reporting, modelling, and decision support across fuel retail, B2B, EV, and related commercial operations.…
Added 1 hour ago
Senior Consultant, Application Development
CIBC
Toronto, ON
Full-time
…for our internal clients and drive business outcomes. As a Senior Consultant, Application Development, you'll lead the design and delivery of enterprise-grade AI solutions, including our…
Added 1 hour ago
Director, Technical Product Management - Platform Engineering & Cloud Services
Scotiabank
Toronto, ON
Champion platform engineering principles, self-service capabilities, automation, and developer experience improvements.
Added 1 hour ago
Senior Full Stack Developer .NET, C#, Angular, React
Rose International
AB · Edmonton, AB
Full-time
Job Title: Senior Full Stack Developer .NET, C#, Angular, React
Added 1 hour ago
Business Process Transformation & Analytics, Senior Manager
MUFG
Toronto, ON
Full-time
We are seeking a senior technology and transformation manager to drive business process transformation, analytics, and end-user computing (EUC/EUCC) modernization across a complex banking…
Added 1 hour ago
Senior Business Analyst
Fountain Tire
Edmonton, AB
Other
Fountain Tire is seeking a dedicated Senior Business Analyst to be a key player in our Business Applications team based in our South Edmonton Corporate Head Office.
Added 1 hour ago
Product Manager Business Bulk Fulfilment, Amazon Business Operations - Analytics and Tech
Amazon
Toronto, ON · Vancouver, BC
…a builder role with a funded roadmap and direct exposure to senior leaders across Amazon Business, supply chain and…
Added 1 hour ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
…work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate…
Added 1 hour ago
Financial Analyst
Netrolynx AI
Canada
Full-time
Reporting to the Senior Manager, FP&A, McKesson Specialty Health, the Senior Financial Analyst plays a vital role in supporting the financial planning, reporting, forecasting, and business…
Added 1 hour ago
Accounting Manager
DEG Services
Concord, ON
Full-time
Excellent communication and presentation skills, both verbal and written, with the interpersonal effectiveness to work across accounting, finance, project management, and senior leadership;
Added 1 hour ago
Senior Firmware Developer
onsemi
Waterloo, ON
Full-time
We are seeking a Senior Firmware Engineer to join our embedded firmware development team in our Waterloo office. This team specializes in developing low-level firmware for advanced power…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

Apply About employer

More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high-availability system performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Observability
Incident management
Anomaly detection
Real-time signal processing
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Code quality
Technical design
Mentoring
Fault-tolerant design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service Technologies
Network Control Center
AI-native
Distributed Systems
Observability
Incident Response
Anomaly Detection
AWS
Machine Learning
Real-time Processing
System Design
Scalability
Reliability
Operational Excellence
Cloud Computing
Predictive Alerting
Closed-loop Recovery
High-availability
SLA
Technical Design
Code Reviews
Mentoring
Automation
Customer Experience
Network Solutions
Engineering Best Practices
Production Operations
Fault-tolerant

Report this job