Jobs in Canada

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Added 1 min ago
Team Lead, Senior Cost Controller
WSP in Canada
Mississauga, ON
Full-time
Unlock Potential – Take your career further as a Team Lead – Senior Cost Controller. You will strengthen project controls practices, guide a high-performing cost control team, and ensure…
Added 1 min ago
Senior Advisor Supplier Governance
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior Advisor in Supplier Governance on the it Vendor Management team at National Bank means acting as a specialist in managing relationships, performance and risks related…
Added 2 mins ago
Relationship Manager Intern, Commercial Financial Services
Royal Bank of Canada
Vancouver, BC
Full-time
World-class sales and senior leadership training with countless development opportunities
Added 2 mins ago
Penetration Tester
Royal Bank of Canada
Toronto, ON
Full-time
…security and quality of RBC applications. Reporting to the Senior Manager of Penetration Testing, you will provide application penetration testing services for the global RBC business and…
Added 2 mins ago
Senior Analyst Business Continuity
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
IGM Financial Inc. is seeking a Senior Analyst to support the continued development and execution of its Business Continuity Management (BCM) program. This role will coordinate assigned…
Added 2 mins ago
(sr) Technology Sales Representative (Edmonton)
Konica Minolta Business Solutions, U.S.A., Inc.
AB · Edmonton, Alberta
Full-time
We’re looking for a Senior Account Executive to join our team!
Added 2 mins ago
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Vancouver, BC
Full-time
…deliver solutions specific for individual needs. This is a senior role in which your highly-developed experience with financial analysis, credit, and client acquisition relationship takes…
Added 2 mins ago
Senior Director, Relationship Management, Corporate Client Group
Royal Bank of Canada
Toronto, ON
Full-time
…solutions to Canadian Corporate enterprises in the Construction Services…
Added 2 mins ago
Analyst, ICFR Operations, Internal Audit
Royal Bank of Canada
Halifax, NS
Full-time
…program’s delivery. You will also gain exposure to RBC products, services, businesses, and platforms – helping to develop control testing skills, and critical thinking by identifying…
Added 2 mins ago
Director, AI Delivery & Portfolio Management – Global Payments Technology
Royal Bank of Canada
Toronto, ON
Full-time
Reporting to the Senior Director, Program Delivery, you will own end-to-end delivery accountability for this strategic AI portfolio while establishing AI SDLC standards that shape how RBC…
Added 2 mins ago
Intermediate Accountant
Nova Scotia Power
Halifax, NS
Full-time
…Corporate Accounting team in a permanent position. Reporting to the Senior Corporate Accountant you are a key member of the Nova Scotia Power Finance team. As an Intermediate Accountant,…
Added 2 mins ago
Senior Director Analytics
Ubisoft
Montreal, QC
Full-time
The Global Publishing organization is seeking for a Senior Director Analytics. You will be responsible for defining and executing on the long-term analytics strategy for the Publishing…
Added 15 mins ago
Director of Operations - CPA
Impact Recruitment
AB · Edmonton, AB
Full-time
…add a Director of Operations to its team. This role provides senior-level leadership for the firm’s day-to-day business operations, administrative infrastructure, technology environment,…
Added 15 mins ago
Assistant Management Accountant (Capital)
NHS Scotland
Mackenzie, BC
Full-time
…environment, where we actively support our staff’s learning and…
Added 15 mins ago
Senior Analyst
Tata Consultancy Services
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
…the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and…
Added 15 mins ago
Data Governance - AI and Data, Consultant
Deloitte
Toronto, ON
Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 15 mins ago
Java Developer (React)
Collabera
Toronto, ON
$90 to $102 CAD / hour
Contract
The Senior Full Stack Engineer will join a Capital Markets engineering team responsible for modernizing and rebuilding a mission-critical platform used across Public Markets. This is…
Added 15 mins ago
Senior Director - Transaction Services
Baker Tilly Canada
Toronto, ON
Full-time
Our team at Baker Tilly Canada Capital (“BTCC”) is looking for Senior Director to play a key role in our growing national Transaction Services (“TS”) team. As part of this role, the new…
Added 15 mins ago
Senior IT Security Consultant
Government of Manitoba
Winnipeg, MB
Full-time
The Senior IT Security Consultant is responsible for leading the implementation, maintenance, and operation of IT security services, infrastructure, and policies to support both internal…
Added 15 mins ago
Program Advisor (Bilingual and Non-Bilingual)
Government of Manitoba
Winnipeg, MB
Full-time
…and correspondence or briefing materials for the Minister or senior…
Added 15 mins ago
Senior Analyst Business Continuity
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
Full-time
IGM Financial Inc. is seeking a Senior Analyst to support the continued development and execution of its Business Continuity Management (BCM) program. This role will coordinate assigned…
Added 15 mins ago
Registered Care Aide-Victoria with a Car
Comfort Keepers Victoria
Victoria, BC
Full-time
Assisting in the delivery of client care and home support services under the direction of the health care team
Added 15 mins ago
Senior Data Analyst (Auth0)
Okta
Toronto, ON
$99,000 to $136,400 CAD / year
Full-time
…scalable measurement strategies for our data assets, products and…
Added 15 mins ago
Innovation Project Manager
Clover Leaf Seafoods
Toronto, ON · Greater Toronto Area, Canada
Contract
…Collaboratively lead cross-functional teams across Technical Services, Factory Operations, Sales, Finance, Procurement and external…
Added 15 mins ago
Senior Principal, Salesforce Digital – Canada
Slalom
Toronto, ON · Greater Toronto Area, Canada
Full-time
Consulting or professional services experience with demonstrated success in senior client-facing roles.

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high-availability system performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Observability
Incident management
Anomaly detection
Real-time signal processing
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Code quality
Technical design
Mentoring
Fault-tolerant design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service Technologies
Network Control Center
AI-native
Distributed Systems
Observability
Incident Response
Anomaly Detection
AWS
Machine Learning
Real-time Processing
System Design
Scalability
Reliability
Operational Excellence
Cloud Computing
Predictive Alerting
Closed-loop Recovery
High-availability
SLA
Technical Design
Code Reviews
Mentoring
Automation
Customer Experience
Network Solutions
Engineering Best Practices
Production Operations
Fault-tolerant

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