Find work in Canada.

333,017 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 hours ago
Electrical Design Engineer - ONT-1068
PBX Engineering
Toronto, ON · Greater Toronto Area, Canada
$100,000 to $120,000 CAD / year
Full-time
PBX is looking for a qualified Design Engineer to work with the Municipal Utilities and Industrial teams and other engineers in delivering projects in Windsor & Southwest Ontario.
Added 5 hours ago
Intermediate/Senior Industrial Control Systems Engineer/Technologist - VAN-1067
PBX Engineering
Vancouver, BC
$95,000 to $130,000 CAD / year
Full-time
PBX is looking for an Intermediate/Senior Industrial Control Systems Engineer/Technologist to work with the Integrated Systems (Automation) team and other engineers in delivering projects…
Added 6 hours ago
Engineering Assurance Analyst (Electrification & Plant Asset Management)
Metrolinx
Canada
Full-time
Reporting to the Senior Manager, Electrification, you will support engineering assurance reviews from project development and design through construction, testing, commissioning, handover,…
Added 6 hours ago
Intermediate / Senior Groundwater Modeller
Egis Group
Mississauga, ON
$90,000 to $140,000 CAD / year
Full-time
We are seeking an experienced and talented Intermediate / Senior Groundwater Modeller to join our team. The ideal candidate will be involved in a variety of projects that have a…
Added 7 hours ago
Senior Baggage Handling System Engineer
AtkinsRéalis
Toronto, ON
Full-time
AtkinsRéalis is seeking a Senior Baggage Handling System (BHS) Engineer for its Western Region. In this role, you will act as the Client’s Representative in the execution of large-scale…
Added 7 hours ago
Senior Software Asset Management Analyst
AtkinsRéalis
Montreal, QC
Full-time
The Senior Software Asset Management (SAM) Analyst role is responsible for the management and optimisation of software assets throughout their lifecycle encompassing licence checks,…
Added 7 hours ago
Senior Project Manager - Baggage Handling Systems
AtkinsRéalis
Toronto, ON
Full-time
Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is hiring a Senior Project Manager - Baggage Handling Systems with proven experience supporting large scale airport or…
Added 7 hours ago
Senior Project Manager Consultant
AtkinsRéalis
Toronto, ON
Full-time
Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is hiring a Senior Project Manager Consultant with proven experience supporting large scale airport or equivalent major…
Added 7 hours ago
Senior Project Manager - Interim Capacity
AtkinsRéalis
Toronto, ON
Full-time
Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is hiring a Senior Project Manager - Interim Capacity with proven experience supporting large scale airport or…
Added 7 hours ago
Senior Project Manager - Airfield
AtkinsRéalis
Toronto, ON
Full-time
Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is hiring a Senior Project Manager - Airfield with proven experience supporting large scale airport or equivalent major…
Added 8 hours ago
Project Manager - Cables and Transformers
Kinectrics
Toronto, ON
Full-time
Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading…
Added 8 hours ago
Senior Data Platform Engineer
Project X Ltd.
Toronto, ON
Full-time
We are looking for a Senior Data Platform Engineer to help an enterprise client evolve its data platform. The environment runs on AWS and includes Snowflake, Matillion and Salesforce. The…
Added 8 hours ago
(Fastwater Staffing) Satellite TT&C/PDT Systems Engineer - Montreal, Canada | Full Relocation Package
HIKINEX
QC
Contract
We are seeking a System Engineer to perform design, integration, verification, and operational support of TT&C/PDT subsystems for current and next-generation remote sensing and…
Added 8 hours ago
(Fastwater Staffing) Satellite Bus / Platform System Engineer - Montreal, Canada | Full Relocation Package
HIKINEX
QC
Contract
We are seeking a Satellite Bus System Engineer to design structural, thermal, power distribution, attitude control, propulsion, CD&H, TT&C/PDT, FSW and interface architecture that supports…
Added 9 hours ago
Senior Electrical Engineer (Water/Wastewater)
Jacobs
Calgary, AB
Full-time
We are seeking a Senior Electrical Engineer (Water/Wastewater) to join our Canadian Electrical, Instrumentation & Controls (EIC) team in Calgary, AB.
Added 10 hours ago
Senior Process Engineer
BQE Water
Vancouver, BC
Full-time
Our Senior Process Engineers have a broad range of responsibilities and engage with all members of the company, as well as our clients. The right person will have a passion for engineering…
Added 10 hours ago
Senior Data Platform Engineer
Project X
Toronto, ON
Full-time
We are looking for a Senior Data Platform Engineer to help an enterprise client evolve its data platform. The environment runs on AWS and includes Snowflake, Matillion and Salesforce. The…
Added 10 hours ago
Lead/ Senior Civil and Structural Engineer
Vista Projects Limited
Calgary, AB
Full-time
The Lead Civil and Structural Engineer leads a discipline engineering team in the design of different aspects of energy industry projects from inception to completion. Duties include:
Added 10 hours ago
Senior Mechanical Engineer
Vista Projects Limited
Calgary, AB
Full-time
The Senior Mechanical Engineer participates in the design of different aspects of energy industry projects from inception to completion. Duties include:
Added 11 hours ago
Senior Baggage Handling System Engineer
AtkinsRéalis
Toronto, ON
Full-time
AtkinsRéalis is seeking a Senior Baggage Handling System (BHS) Engineer for its Western Region. In this role, you will act as the Client's Representative in the execution of large-scale…
Added 11 hours ago
Senior Electrical Design Engineer - CAN-1004
PBX Engineering
Southern Gulf Islands, BC
$124,800 to $166,400 CAD / year
Full-time
PBX is looking for a qualified Senior Design Engineer to work with the Municipal Utilities team and other engineers in delivering projects in BC & Alberta.
Added 11 hours ago
Junior Electrical Engineer
Tetra Tech
Pickering, ON
Full-time
We are currently seeking a Junior Electrical Engineer for our Pickering or Mississauga, ON offices. This posting is for an existing vacancy for which we are actively recruiting. To perform…
Added 11 hours ago
Electrical Design Engineer - ONT-1029
PBX Engineering
Windsor, ON
$100,000 to $120,000 CAD / year
Full-time
PBX is looking for a qualified Design Engineer to work with the Municipal Utilities and Industrial teams and other engineers in delivering projects in Windsor & Southwest Ontario.
Added 11 hours ago
Senior DevOps Engineer
Tetra Digital Group
Toronto, ON
$200,000 to $300,000 CAD / year
Full-time
…crypto companies that got custody, key handling, or access control wrong is public, permanent, and instructive. We intend to stay out of it, and we're hiring the person who helps guarantee…
Added 11 hours ago
Senior/Principal Project Engineer
Ultra Electronics Group
Dartmouth, NS
Full-time
As the Senior Project Engineer, you will be the technical owner of assigned projects, responsible for delivering engineering commitments to the customer. You will lead technical planning,…

Closed listing

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 24, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Similar jobs hiring now

Added 4 hours ago
Senior Software Engineer
Microsoft · Vancouver, BC, Canada
Added 7 hours ago
Oracle Cloud Architect
Provincial Health Services Authority · Burnaby, BC, Canada
Added 8 hours ago
Staff Software Engineer
Junip · Remote, Canada
Added 10 hours ago
Lead developer/Software Architect - Custom Business Application
Velixo · Remote, Canada

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

About employer

More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high-availability system performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Observability
Incident management
Anomaly detection
Real-time signal processing
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Code quality
Technical design
Mentoring
Fault-tolerant design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service Technologies
Network Control Center
AI-native
Distributed Systems
Observability
Incident Response
Anomaly Detection
AWS
Machine Learning
Real-time Processing
System Design
Scalability
Reliability
Operational Excellence
Cloud Computing
Predictive Alerting
Closed-loop Recovery
High-availability
SLA
Technical Design
Code Reviews
Mentoring
Automation
Customer Experience
Network Solutions
Engineering Best Practices
Production Operations
Fault-tolerant

Report this job