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Added 1 hour ago
Senior Mine Engineer
Foran Mining Corporation
SK
Full-time
Eldorado Gold Saskatchewan (TSX:ELD) is seeking a Senior Mine Engineer to join our growing McIlvenna Bay team. This is a full-time position based at the McIlvenna Bay site working a 14/14…
Added 1 hour ago
Mine Engineer
Foran Mining Corporation
SK
Full-time
The Mine Engineer reports to the Senior Mine Engineer and is responsible for carrying out a wide range of engineering functions, including, but not limited to mine planning, drill and…
Added 2 hours ago
Building Enclosure Engineer
BPA
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are seeking a Senior Building Enclosure Engineer to join our Building Science and Restoration team.
Added 2 hours ago
Senior Software Engineer
Hire Rightt - Executive Search & HR Advisory
Toronto, ON
Contract
Work across the full Software Development Life Cycle (SDLC), from technical design and development through testing, deployment, and production support.
Added 2 hours ago
Senior React Native Engineer-Canada
Zazz
Toronto, ON · Greater Toronto Area, Canada
Full-time
Role summary. Lead engineer on the delivery team. Owns the highest-complexity screens and integrations.
Added 2 hours ago
Senior Cloud Security Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
…stronger financial future for the healthcare community. As a Senior Cloud Security Engineer, you will have the opportunity to influence technical decisions, challenge existing approaches,…
Added 2 hours ago
Regional Clinical Engineer - Masters
Winnipeg Regional Health Authority
Winnipeg, MB
…operational medical device technology leadership and management. Services include: medical equipment technology planning, ranging from major technological introductions and new construction…
Added 4 hours ago
Senior Software Engineer
Microsoft
Vancouver, BC
Full-time
…continuing to raise the bar for reliability and quality. As a Senior Software Engineer, you will help design and build cloud-scale distributed systems, improve operational excellence across…
Added 5 hours ago
Senior Dotnet Developer
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
…the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and…
Added 6 hours ago
Senior Project Manager, Land Development
WSP
Edmonton, AB
Full-time
Build the Future with Us – As a Senior Project Manager in our Edmonton Land Development team, you’ll help shape the next generation of communities across Edmonton and beyond. You’ll lead…
Added 6 hours ago
Senior AI Engineer
MarkiTech.AI
Toronto, ON
$60 to $75 CAD / hour
Contract
Senior AI Engineer – Agentic AI & AWS Bedrock
Added 7 hours ago
Senior Baggage Handling System Engineer
AtkinsRéalis
Toronto, ON
Full-time
AtkinsRéalis is seeking a Senior Baggage Handling System (BHS) Engineer for its Western Region. In this role, you will act as the Client’s Representative in the execution of large-scale…
Added 7 hours ago
Senior Civil Engineer
AtkinsRéalis
Mississauga, ON
Full-time
Candu Energy Inc.is looking to hire multiple Senior Civil Engineer for full time term/permanent positions. The types of engineering work include structural and seismic analysis, structural…
Added 7 hours ago
Senior Systems Integration Engineer
AtkinsRéalis
Vancouver, BC
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 7 hours ago
Senior Project Manager - Baggage Handling Systems
AtkinsRéalis
Toronto, ON
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 7 hours ago
Senior Project Manager Consultant
AtkinsRéalis
Toronto, ON
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 7 hours ago
Senior Project Manager - Interim Capacity
AtkinsRéalis
Toronto, ON
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 7 hours ago
Senior Project Manager - Airfield
AtkinsRéalis
Toronto, ON
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 7 hours ago
Project Manager - Cables and Transformers
Kinectrics
Toronto, ON
Full-time
Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the…
Added 7 hours ago
Technical Director – Geotechnical, Dams & Tailings
GHD Group Pty Ltd
Vancouver, BC
GHD’s Dams Group is seeking a Senior Dams Engineer/Technical Director to provide technical and project leadership and support the continued growth of our dams and hydropower practice in…
Added 8 hours ago
Senior Civil/Environmental Engineer -Hazardous Materials
AECOM
AB · Edmonton, Alberta
$128,000 to $165,000 CAD / year
Full-time
AECOM is actively seeking a Senior Civil/Environmental Engineer who specializes in hazardous materials and building abatement to join our growing Western Canada Environment team. The right…
Added 8 hours ago
Senior Communications & Engagement Specalist
CIMA+
Calgary, AB
Full-time
…local conditions to provide the full range of environmental services for clients in both the public and private sectors. We have the skills to execute complex environmental projects, but we…
Added 8 hours ago
Senior Data Platform Engineer
Project X Ltd.
Toronto, ON
Full-time
We are looking for a Senior Data Platform Engineer to help an enterprise client evolve its data platform. The environment runs on AWS and includes Snowflake, Matillion and Salesforce. The…
Added 8 hours ago
(Fastwater Staffing) Satellite TT&C/PDT Systems Engineer - Montreal, Canada | Full Relocation Package
HIKINEX
QC
Contract
Present technical status, risk analyses, and trade‑study results to senior management.
Added 8 hours ago
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
Full-time
We're looking for a self-driven engineer to join a highly technical team building state-of-the-art technology for a fast-moving, evolving product. This role spans dozens of disciplines,…

Closed listing

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 24, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

About employer

More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high-availability system performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Observability
Incident management
Anomaly detection
Real-time signal processing
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Code quality
Technical design
Mentoring
Fault-tolerant design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service Technologies
Network Control Center
AI-native
Distributed Systems
Observability
Incident Response
Anomaly Detection
AWS
Machine Learning
Real-time Processing
System Design
Scalability
Reliability
Operational Excellence
Cloud Computing
Predictive Alerting
Closed-loop Recovery
High-availability
SLA
Technical Design
Code Reviews
Mentoring
Automation
Customer Experience
Network Solutions
Engineering Best Practices
Production Operations
Fault-tolerant

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