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Added 9 mins ago
Director, AI Delivery & Portfolio Management – Global Payments Technology
Royal Bank of Canada
Toronto, ON
Full-time
Reporting to the Senior Director, Program Delivery, you will own end-to-end delivery accountability for this strategic AI portfolio while establishing AI SDLC standards that shape how RBC…
Added 23 mins ago
Java Developer (React)
Collabera
Toronto, ON
$90 to $102 CAD / hour
Contract
The Senior Full Stack Engineer will join a Capital Markets engineering team responsible for modernizing and rebuilding a mission-critical platform used across Public Markets. This is…
Added 23 mins ago
Project Engineer - Generation – Stations
Raise
Burnaby, BC
Full-time
Raise is currently hiring a Project Engineer - Generation – Stations on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work…
Added 39 mins ago
Staff Software Engineer
TD
Toronto, ON
Full-time
Develop functional, technical and user interface designs for an application / system that meets the defined requirements (business, enterprise architecture direction, system performance and…
Added 52 mins ago
Electrical, Civil/Structural and Project Management Positions
Nordmin Engineering Ltd.
Thunder Bay, ON
Full-time
Senior Electrical Engineer - Power (2 Positions) - $134,000-$176,000 plus 8% Employer-matched RRSP contributions
Added 52 mins ago
Director, Seniors, Inpatient Rehab, Complex Continuing Care & Transitional Beds
William Osler Health System
Brampton, ON
Full-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 52 mins ago
Director, Cardiovascular, Stroke & Chronic Diseases
William Osler Health System
Brampton, ON
Full-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 1 hour ago
Digital Architect
Joblinxsapp
AB · Edmonton, AB
Full-time
The Government of Alberta is seeking experienced Senior Solution/Data Architects to provide architectural leadership for large-scale enterprise projects involving data, software…
Added 1 hour ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds…
Added 1 hour ago
Director, Seniors, Inpatient Rehab, Complex Continuing Care & Transitional Beds
William Osler Health System
Brampton, ON
Full-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 1 hour ago
Director, Cardiovascular, Stroke & Chronic Diseases
William Osler Health System
Brampton, ON
Full-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 1 hour ago
Senior Engineer, Project Model Validation
MatchBox Consulting Group
Calgary, AB
Full-time
MatchBox Consulting Group is seeking a Senior Engineer, Model Validation for a permanent position with a leading organization in Alberta’s electricity sector.
Added 1 hour ago
Senior Electrical Engineer
MultiTech
Toronto, ON
SUMMARY: The Senior Electrical Engineer is responsible for designing, developing, and supporting embedded hardware and firmware for connected electromechanical products. This role is…
Added 1 hour ago
Software Developer
Evertz Microsystems Limited
Burlington, ON
Full-time
We're looking for a self-driven engineer to join a highly technical team building state-of-the-art technology for a fast-moving, evolving product. This role spans dozens of disciplines,…
Added 1 hour ago
Senior Firmware Developer
onsemi
Waterloo, ON
Full-time
We are seeking a Senior Firmware Engineer to join our embedded firmware development team in our Waterloo office. This team specializes in developing low-level firmware for advanced power…
Added 1 hour ago
Salesforce Developer - SF Case Management Integration
J&M Group
Toronto, ON
Contract
We are looking for a Senior Salesforce Developer with 7+ years of experience in Salesforce Development, Salesforce Financial Services Cloud, Agile, and custom Salesforce solutions.
Added 1 hour ago
Senior Baggage Handling System Engineer
AtkinsRéalis
Toronto, ON
Full-time
AtkinsRéalis is seeking a Senior Baggage Handling System (BHS) Engineer for its Western Region. In this role, you will act as the Client's Representative in the execution of large-scale…
Added 1 hour ago
Senior Electrical Engineer - High Voltage
GHD Group Pty Ltd
Calgary, AB
To support GHD’s growth across Canada, we are looking for a Senior Electrical Engineer – High Voltage to join the Design Delivery Organization in our Vancouver or Calgary or Edmonton office.
Added 1 hour ago
Senior Security Operations Engineer (Talent pool building)
League Inc.
Toronto, ON
…make it easier for our engineers to do the right thing. As a Senior SecOps Engineer you will care deeply about “what goes bump in the night”. You have peers in Security Engineering who care…
Added 2 hours ago
Senior DevOps Engineer – HPC / EDA / SLURM- #26-24242
US Tech Solutions
Vancouver, BC
$55 to $60 USD / hour
Contract
Client is seeking a Senior DevOps Engineer supporting our High Performance Computing (HPC) and Electronic Design Automation (EDA) infrastructure team. This role will work directly within…
Added 2 hours ago
Senior Software Verification and Validation Engineer - Medical Device
MMR Consulting
Vaughan, ON
We are seeking an experienced Senior Software Verification and Validation (V&V) Engineer to support the development, integration, verification, and validation of medical devices, diagnostic…
Added 2 hours ago
Senior / Staff ML Ops Engineer
Waabi
Toronto, ON
$184,000 to $272,000 USD / year
Full-time
The ability to influence without authority: evaluate a framework on its merits, pilot it credibly, and persuade skeptical senior engineers to change how they work.
Added 3 hours ago
Communications & Engagement Specialist
CIMA+
Calgary, AB
Full-time
…what’s expected of us to meet the challenges of tomorrow and engineer a better…
Added 3 hours ago
CTO | VC-backed AI | Relocate to Barcelona | €120–150k + equity
Ink
Toronto, ON
Full-time
Then Bert leaves the day-to-day and remains an advisor and mentor. Other senior technical leaders around Ink are available for mentorship too.
Added 3 hours ago
Digital Architect (GOAPRDJP00000987) – 5 Resources
Amyantek
Canada
Contract
8 years experience as a data architect, software architect, or senior data engineer, where the proposed resource’s focus has been collaborative work on and/or with cross-functional teams to…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high-availability system performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Observability
Incident management
Anomaly detection
Real-time signal processing
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Code quality
Technical design
Mentoring
Fault-tolerant design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service Technologies
Network Control Center
AI-native
Distributed Systems
Observability
Incident Response
Anomaly Detection
AWS
Machine Learning
Real-time Processing
System Design
Scalability
Reliability
Operational Excellence
Cloud Computing
Predictive Alerting
Closed-loop Recovery
High-availability
SLA
Technical Design
Code Reviews
Mentoring
Automation
Customer Experience
Network Solutions
Engineering Best Practices
Production Operations
Fault-tolerant

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