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Added 15 mins ago
Municipal Engineering Project Manager
Dillon Consulting Limited
Winnipeg, MB · Saint John, NB · Fredericton, NB · Halifax, NS
Full-time
…transportation, municipal and structural engineers, transportation systems planners, planners, environmental scientists and technical support…
Added 15 mins ago
Structural Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Mount Pearl, NL · Dartmouth, NS
Full-time
Inspect and evaluate structural systems and components composed of concrete, steel, masonry, and timber;
Added 15 mins ago
Director, AI Delivery & Portfolio Management – Global Payments Technology
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Full-time
…compliance, and reliability demands of mission-critical payments…
Added 29 mins ago
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Toronto, ON
$90 to $102 CAD / hour
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The Senior Full Stack Engineer will join a Capital Markets engineering team responsible for modernizing and rebuilding a mission-critical platform used across Public Markets. This is…
Added 29 mins ago
RDL Jump Host Admin
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Program automated systems (PLC, SCADA, DCS, operator interfaces)
Added 29 mins ago
Full Stack Engineer
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Architect and implement software systems that adhere to industry standards and regulatory requirements.
Added 29 mins ago
Software Developer
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Full-time
We're looking for a self-driven engineer to join a highly technical team building state-of-the-art technology for a fast-moving, evolving product. This role spans dozens of disciplines,…
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Test Engineer
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Conduct or oversee the installation and operation of electronic equipment and systems designed to automate the testing of the products
Added 29 mins ago
Project Engineer - Generation – Stations
Raise
Burnaby, BC
Full-time
Raise is currently hiring a Project Engineer - Generation – Stations on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work…
Added 29 mins ago
Cybersecurity Engineer - Aerospace / Aviation | Dorval, QC, Canada | Exp: 6+ Years
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Dorval, QC
Full-time
You have a minimum of 6 years of experience in a technical engineering field, including a minimum of 2 years in cybersecurity of networks and systems and 2 years in aerospace.
Added 29 mins ago
Software Engineer
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Vancouver, BC
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Founding Software Engineer – Construction Technology
Added 29 mins ago
Specialist, Reliability Electrical Subsystem
CPKC
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2 years minimum of demonstrated locomotive maintenance, reliability, or engineering experience with strong technical expertise in locomotive systems.
Added 29 mins ago
Senior Computer Vision Engineer
Radiant Systems Solutions, Inc
Quebec, QC
$90 to $100 CAD / hour
Part-time
We are seeking a Senior Computer Vision Engineer / Computer Vision Software Developer to develop and optimize advanced computer vision software.
Added 30 mins ago
Machine Learning Engineer
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
We are seeking a highly capable Machine Learning Engineer with deep expertise in building Lang graph based agentic systems, Object-Oriented Python, and ML Ops. In this role, you will…
Added 30 mins ago
Principal Data Engineer
Xplore Inc
Markham, ON
Full-time
…unify data currently siloed across on-prem network/OSS/BSS systems, Salesforce CRM, and other business sources, and embed compliance, lineage, and cataloging by…
Added 45 mins ago
Technical Leader - Generation and BESS
H.H. Angus & Associates Ltd.
Toronto, ON
Full-time
Professional Engineer (P.Eng.) designation in Ontario is required.
Added 45 mins ago
Staff Software Engineer
TD
Toronto, ON
Full-time
Accountable for complex applications/systems development, programming /coding
Added 58 mins ago
Machine Learning Engineer
Netrolynx AI
Canada
Full-time
We are seeking a talented Machine Learning Engineer to join the Qualcomm AI Processor Solutions team. This role is pivotal in advancing the development of next-generation AI applications…
Added 58 mins ago
Electrical & Controls Commissioning Engineer
Morson Edge (Canada)
Kincardine, ON
$50 to $75 CAD / hour
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This is a technically focused site role suited to an engineer who enjoys testing systems, troubleshooting issues, working with equipment and collaborating with engineering and commissioning…
Added 58 mins ago
Founding Engineer
Superpower
Whitby, ON
Full-time
You'll be the first hired engineer for Superpower, you'll be expected to own the outcomes of your work and you'll have to assess yourself independently at times.
Added 1 hour ago
Senior FPGA Verification Engineer
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Ottawa, ON
Full-time
Experience: 8+ years of experience as an FPGA/ASIC verification engineer.
Added 1 hour ago
Spécialiste en technologies de l'information (TI) et technologies opérationnelles (TO)
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
Full-time
…conference and Teams rooms, vendor machines, CCTV and security systems, badging systems, and MES hardware scanners. You will also perform IT/OT cybersecurity operational activities,…
Added 1 hour ago
Lead Electrical Engineer - Substation
Qualus
Vancouver, BC · Calgary, AB
Full-time
Power your future with Qualus in our Transmission & Distribution Canada business. We are seeking a Lead Electrical Engineer (P.Eng.) to join our growing team in Calgary, AB.
Added 1 hour ago
Digital Architect
Joblinxsapp
AB · Edmonton, AB
Full-time
Support modernization of legacy systems toward cloud-native architectures.

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high-availability system performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
Distributed systems
System design
Observability
Incident management
Anomaly detection
Real-time signal processing
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Code quality
Technical design
Mentoring
Fault-tolerant design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service Technologies
Network Control Center
AI-native
Distributed Systems
Observability
Incident Response
Anomaly Detection
AWS
Machine Learning
Real-time Processing
System Design
Scalability
Reliability
Operational Excellence
Cloud Computing
Predictive Alerting
Closed-loop Recovery
High-availability
SLA
Technical Design
Code Reviews
Mentoring
Automation
Customer Experience
Network Solutions
Engineering Best Practices
Production Operations
Fault-tolerant

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