Jobs in Canada

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Added 1 month ago
C
Software Technical Leader
Cisco
Fredericton, NB · Yellowknife, NT · Toronto, ON · Mississauga, ON · Vancouver, BC · Halifax, NS · St. John's, NL · Montreal, QC · Ottawa, ON · Winnipeg, MB · Regina, SK · AB · Calgary, Alberta · Kanata, Ontario · Saint-Laurent, Quebec
- Full-time
Cisco's Splunk Data Management organization owns the cloud-native services that help customers bring critical machine data into Splunk reliably, securely, and at scale. Our team builds and…
Added 1 month ago
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Expansion Enterprise Sales Manager, Canada
Tufin
toronto, or
- Full-time
Good knowledge of network security, firewall management, cloud security, and security policy automation.
Added 1 month ago
AI
Backend Software Engineer (Rust)
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…closely with the Software Architect, Frontend Engineer, and Cloud & Deployment…
Added 1 month ago
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Software Developer - Integration
AMA - Alberta Motor Association
AB · Edmonton, AB
- Full-time
Reporting to the Agile Team Lead, Software Development, you’ll be working with web applications, with a strong focus on cloud-native, serverless apps.
Added 1 month ago
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Senior Data Engineer, Temporary
Aviso
Toronto, ON
- Temporary
Experience with designing and implementing highly available, scalable, and resilient solutions for cloud-native and non-cloud environments that meet Enterprise service level, security, and…
Added 1 month ago
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Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Hands-on experience designing cloud-native and microservices-based solutions using Azure Container Apps, Kub
Added 1 month ago
C
Lead Data Scientist
Class8
Remote, Canada
- $130,000 to $200,000 CAD / year
- Full-time
- Remote
Expert understanding and/or experience with the ML stack in AWS and other cloud services
Added 1 month ago
WB
VP, Software Development - Delivery
Warner Bros. Discovery
Ottawa, ON
- Full-time
Experience with Site Reliability Engineering, DevOps, and modern cloud‑native operating models.
Added 1 month ago
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Senior Backend Developer
nesto
Canada
- Full-time
We are looking for a Senior Backend Developer to join our dynamic and diverse team. In this key role, you will contribute to the design and evolution of our cloud-native tech platform with…
Added 1 month ago
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Principal AI Engineer
RBC
Calgary, AB
- Full-time
…engineering solutions on RBC’s Enterprise Data and AI Hybrid Multi-cloud Platforms, that meet the strategic data objectives of the business. This is unique opportunity to be an impactful…
Added 1 month ago
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Senior Cloud Security Engineer ( Global Security)
RBC
Vancouver, BC · Toronto, ON
- Full-time
The AWS Security Controls team within Cloud Security Engineering is working on several exciting initiatives to further secure RBC’s AWS environment. In this role as a Senior Cloud Security…
Added 1 month ago
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Python Developer
Luxoft
Toronto, ON
- Contract
· Develop cloud-native applications (AWS preferred)
Added 1 month ago
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Senior Data Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $103,000 to $153,000 CAD / year
- Full-time
Architect cloud-native pipelines on AWS that move structured and unstructured data at scale.
Added 1 month ago
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Développeur(-euse) principal(e) de logiciels (contenu) /Principal Software Development Engineer
Expedia Group
Montreal, QC · Canada - Quebec - Montreal
- Full-time
Added 1 month ago
NR
Senior Data Platform Engineer
Norton Rose Fulbright
Toronto, ON · Calgary, AB
- Full-time
…designing, developing, implementing, and supporting enterprise-grade cloud solutions leveraging Microsoft Azure and Microsoft Fabric. This role focuses on building scalable, event-driven…
Added 1 month ago
IT - Azure Applications Architect
Mohawk Medbuy Corporation (MMC)
London, ON · Burlington, ON
This is a hybrid model, requiring three days in office and two days remote
Added 1 month ago
T
Cloud Network Engineer II
TD
Toronto, ON
- Full-time
Configure and manage cloud networking components, including VPCs/VNETs, subnets, routing, load balancers, firewalls, VPNs, DNS, Direct Connect, ExpressRoute, Transit Gateway, and…
Added 1 month ago
TC
Team Lead, AI Engineering
The Citco Group Limited
Halifax, NS
- Full-time
As a core member of our technology team, you will work with dedicated professionals to build and support secure, cloud-native and AI-enabled applications for the financial services…
Added 1 month ago
TC
Senior AI Engineer
The Citco Group Limited
Halifax, NS
- Full-time
You must have a Bachelor's degree in Computer Science, Engineering, Data Science or equivalent practical experience
Added 1 month ago
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Senior Consultant - GCP Cloud Infrastructure Architect
Deloitte
Toronto, ON
- Full-time
The focus and passion of Deloitte's Cloud Engineering practice is to help our clients become a place where their employees are passionate about the work they do, and can dramatically…
Added 1 month ago
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Senior Consultant - GCP Data & AI Architect
Deloitte
Toronto, ON
- Full-time
The focus and passion of Deloitte's Cloud Engineering practice is to help our clients become a place where their employees are passionate about the work they do, and can dramatically…
Added 1 month ago
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Senior Consultant - GCP Agent Platform Architect
Deloitte
Toronto, ON
- Full-time
The focus and passion of Deloitte's Cloud Migration & Platform practice is to help our clients become a place where their employees are passionate about the work they do, and can…
Added 1 month ago
I
Data Engineer Sr
Insight
Toronto, ON
- Full-time
Experience with Azure Data Services or equivalent cloud-native data technologies.
Added 1 month ago
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Senior Product Manager, Salesforce and Digital platforms
nesto
Canada
- Full-time
…combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of…
Added 1 month ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
…transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 16, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing and building real-time, event-driven, or streaming systems
- Strong operational mindset with experience in monitoring, observability, and incident management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high system reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have a strong background in distributed systems, operational excellence, and the ability to work with high-scale, real-time data.

Skills

Software development
System design
Distributed systems
Observability
Incident management
Real-time event processing
Anomaly detection
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Fault-tolerant design
Technical leadership
Mentoring

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life & AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Control Center
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Fault-tolerant
System Design
Operational Excellence
Scalability
Predictive Alerting
Closed-loop Recovery
Coding Standards
Code Reviews
Source Control Management
Build Processes
Testing
Operations
Cloud Infrastructure
Event-driven Architecture
Streaming Systems
Technical Design
Mentorship
Automation

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Work requirements

Jobs in Canada