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Added 29 days ago
H
Artificial Intelligence Engineer
Hays
Halifax, NS
- Full-time
Lead hiring, coaching, performance management, and capability development activities.
Added 29 days ago
R
Lead Full Stack Developer
RBC
Toronto, ON
- Full-time
Application Development, Application Integrations, Application Maintenance, Applications Architecture, Detail-Oriented, Enterprise Application Delivery, Group Problem Solving, Programming…
Added 29 days ago
R
Lead ML Platform Engineer
RBC
Calgary, AB
- Full-time
Knowledge of professional software engineering best practices for the full software development life cycle, including testing methods, coding standards, code reviews and source control…
Added 29 days ago
K
Senior Software Engineer – Agent Systems
Kraken
Canada
- Full-time
5+ years of experience building and shipping production software systems
Added 29 days ago
IA
Senior Elixir Full Stack Developer
Invision AI
Remote, Canada
- Full-time
- Remote
Experience with modern Software Engineering principles and techniques such as Test-Driven Development and Continuous Integration
Added 1 month ago
CI
Senior AI Engineer (Permanent)
CoreFactor Inc.
ON · Downtown Toronto (Underground city), Ontario
- Full-time
Design, prototype, and lead development of agentic AI systems capable of multi-step reasoning, task decomposition, and tool use to automate and support complex business workflows.
Added 1 month ago
C
Senior AI Engineer (Permanent)
CoreFactor
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Design, prototype, and lead development of agentic AI systems capable of multi-step reasoning, task decomposition, and tool use to automate and support complex business workflows.
Added 1 month ago
A(
Machine Learning Resident - Client: Pratt & Whitney Canada (6 month term)
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
…nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment, transportation, wildfire suppression, and passenger…
Added 1 month ago
C
Lead Data Scientist
Class8
Remote, Canada
- $130,000 to $200,000 CAD / year
- Full-time
- Remote
5+ years experience applying machine learning in a non-academic environment–ideally in a high-growth software development environment
Added 1 month ago
S
Senior Quality Process Development Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
- Full-time
The Senior Quality Process Development Engineer will collaborate on the design, development, and validation the statistical and machine-learning systems at the core of Semtech's quality…
Added 1 month ago
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Credit Risk Manager
PwC
Toronto, ON
- Full-time
Leading the execution of credit risk projects, such as model development, validation, internal audit and implementation of credit risk methodologies including but not limited to obligor and…
Added 1 month ago
Software Development Engineer II, Omnichannel Metrics (OCM) - Measurement, Ad Tech, and Data Science (MADS)
Amazon
Toronto, ON
- 3+ years of non-internship professional software development experience
Added 1 month ago
R
Principal AI Engineer
RBC
Calgary, AB
- Full-time
We are looking for a Principle AI Engineer to drive the development of Data engineering solutions on RBC’s Enterprise Data and AI Hybrid Multi-cloud Platforms, that meet the strategic data…
Added 1 month ago
EG
Développeur(-euse) principal(e) de logiciels (contenu) /Principal Software Development Engineer
Expedia Group
Montreal, QC · Canada - Quebec - Montreal
- Full-time
Added 1 month ago
FA
Founding Account Executive (AI Cloud)
Featherless AI
Remote, Canada
- $180,000 to $240,000 USD / year
- Full-time
- Remote
3–6 years in a closing role in Cloud Infrastructure, MLOps, or AI/developer tooling
Added 1 month ago
TC
Senior AI Engineer
The Citco Group Limited
Halifax, NS
- Full-time
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco…
Added 1 month ago
S
Senior Quality Process Development Engineer
Semtech
Burlington, ON
- Full-time
The Senior Quality Process Development Engineer will collaborate on the design, development, and validation the statistical and machine-learning systems at the core of Semtech's quality…
Added 1 month ago
D
Senior Consultant - GCP Data & AI Architect
Deloitte
Toronto, ON
- Full-time
Added 1 month ago
T
Head of Machine Learning
Toast
Vancouver, BC
- $160,000 to $180,000 USD / year
- Full-time
5 to 10 years of experience in machine learning, AI, and software development
Added 1 month ago
GD
Full Stack Product Engineer
Go-Get Data Consultancy
Remote, Canada
- $240,000 to $320,000 USD / year
- Full-time
- Remote
5–12 years of software engineering experience; Senior level minimum
Added 1 month ago
VG
System Engineer
Vertage Global
ON · Ontario, Canada
- Contract
…Diagnostics, helping build intelligent diagnostic solutions for software-defined…
Added 1 month ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects,…
Added 1 month ago
C
QA Analyst (AI-Forward)
Creator
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
…fundamentals with an AI-forward mindset. You'll work closely with our development, design, and product teams to test new features and ensure a reliable, intuitive experience for all users -…
Added 1 month ago
GS
Senior Software Developer
GeoLOGIC Systems Limited
Calgary, AB
- Full-time
…technology with AI at its core, and we're looking for a Senior Software Developer to help build it. This is a role for someone who writes strong code, has real opinions about architecture,…
Added 1 month ago
VG
Senior Cloud Engineer
Vertage Global
Ottawa, ON
- Contract
10+ years of software development experience.

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 16, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing and building real-time, event-driven, or streaming systems
- Strong operational mindset with experience in monitoring, observability, and incident management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high system reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have a strong background in distributed systems, operational excellence, and the ability to work with high-scale, real-time data.

Skills

Software development
System design
Distributed systems
Observability
Incident management
Real-time event processing
Anomaly detection
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Fault-tolerant design
Technical leadership
Mentoring

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life & AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Control Center
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Fault-tolerant
System Design
Operational Excellence
Scalability
Predictive Alerting
Closed-loop Recovery
Coding Standards
Code Reviews
Source Control Management
Build Processes
Testing
Operations
Cloud Infrastructure
Event-driven Architecture
Streaming Systems
Technical Design
Mentorship
Automation

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