Jobs in Canada

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Added 1 month ago
GP
Machinist II
Genuine Parts Company
North Bay, ON · UAPINC
- Full-time
Studies sample parts, blueprints, drawings or engineering information to determine methods or sequences of operations needed to fabricate products.
Added 1 month ago
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Cloud Network Engineer II
TD
Toronto, ON
- Full-time
As a Cloud Network Engineer, you will be responsible for engineering, automating, and supporting enterprise cloud networking solutions across Azure, AWS, and GCP. This role combines deep…
Added 1 month ago
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Senior Systems Integration Engineer
ADGA Group
Ottawa, ON
- $135,000 to $150,000 CAD / year
- Full-time
Must have a Bachelor’s Degree in Engineering (Software, Computer, Systems, Electrical, or a related technical discipline) · Must hold a valid Professional Engineer (P.Eng.) designation in a Canadian province or territory
Added 1 month ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects,…
Added 1 month ago
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Salesforce Engineering Manager (Canada)
Flosum
Remote, Canada
- Remote
8+ years of software engineering experience, with 3+ years leading engineering teams.
Added 1 month ago
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Salesforce Engineering Manager (Canada)
Flosum
Canada
- Full-time
8+ years of software engineering experience, with 3+ years leading engineering teams
Added 1 month ago
KG
Service Technician II
Kenco Group
ON · Ontario, Canada
- Full-time
Access and navigate original equipment manufacturer (OEM) software platforms to perform diagnostics, troubleshooting, and equipment programming
Added 1 month ago
Director, Agile Data Delivery
Scotiabank
Toronto, ON
…delivery across the full lifecycle - data ingestion, provisioning, engineering, and productization - while ensuring strong governance, regulatory compliance, and strategic alignment. The…
Added 1 month ago
WI
Senior Systems Integration Engineer
Work in Ottawa
Ottawa, ON
- $135,000 to $150,000 CAD / year
- Full-time
Must have a Bachelor’s Degree in Engineering (Software, Computer, Systems, Electrical, or a related technical discipline) · Must hold a valid Professional Engineer (P.Eng.) designation in a Canadian province or territory
Added 1 month ago
Director, Agile Data Delivery 1
Scotiabank
Toronto, ON
…delivery across the full lifecycle - data ingestion, provisioning, engineering, and productization - while ensuring strong governance, regulatory compliance, and strategic alignment. The…
Added 1 month ago
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Senior Software Engineer II, Data Lakehouse
Braze
Toronto, ON
- Full-time
We're looking for a Senior Software Engineer to grow our Data Lakehouse team’s capacity for impact. The Data Lakehouse team provides the foundational infrastructure and tools that enable…
Added 1 month ago
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Software Engineer II, Data Lakehouse
Braze
Toronto, ON
- Full-time
We're looking for a Software Engineer to grow our Data Lakehouse team’s capacity for impact. The Data Lakehouse team provides the foundational infrastructure and tools that enable teams…
Added 1 month ago
Software Engineer II, Data Lakehouse
Braze
Toronto, ON
We're looking for a Software Engineer to grow our Data Lakehouse team’s capacity for impact. The Data Lakehouse team provides the foundational infrastructure and tools that enable teams…
Added 1 month ago
Senior Software Engineer II, Data Lakehouse
Braze
Toronto, ON
We're looking for a Senior Software Engineer to grow our Data Lakehouse team’s capacity for impact. The Data Lakehouse team provides the foundational infrastructure and tools that enable…
Added 1 month ago
C
Senior Building Mechanical Technologist
CIMA+
Mississauga, ON
- $68,960 to $94,820 CAD / year
- Full-time
…committed to providing the most cost-effective solutions to engineering challenges and offer a diverse range of projects from the initial planning stages to design and construction. CIMA+…
Added 1 month ago
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Senior Building Mechanical Technologist
CIMA+
Bowmanville, ON
- $68,960 to $94,820 CAD / year
- Full-time
…committed to providing the most cost-effective solutions to engineering challenges and offer a diverse range of projects from the initial planning stages to design and construction. CIMA+…
Added 1 month ago
C
Senior Building Mechanical Technologist
CIMA+
Kitchener, ON
- $68,960 to $94,820 CAD / year
- Full-time
…committed to providing the most cost-effective solutions to engineering challenges and offer a diverse range of projects from the initial planning stages to design and construction. CIMA+…
Added 1 month ago
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Software Dev Engineer II, 3P AV Measurement
Amazon
Toronto, ON
- Full-time
As a Software Development Engineer II on the team, you will be responsible for the design, implementation, testing, and deployment of data-intensive analytical solution that will help steer…
Added 1 month ago
AI
Guidewire Developer
Avanciers Inc.
Toronto, ON
- $85 to $105 CAD / hour
- Contract
Engineering Excellence & Mentorship: Guide, unblock, and mentor a team of Guidewire developers. Conduct rigorous code reviews, promote the use of enterprise design patterns, and run…
Added 1 month ago
C
Senior Salesforce Developer
CGI
Halifax, NS
- Full-time
This role follows a hybrid work model requiring three days per week onsite
Added 1 month ago
C
Superintendent
Chandos
Vancouver, BC · Burnaby, British Columbia
- $120,000 to $150,000 CAD / year
- Full-time
…may be integrated or embedded in third-party platforms and software. Some of Chandos' external staffing partners may use AI to screen, assess, or select candidates during their initial…
Added 1 month ago
O
Facilities Technician I (12-month contract)
OmniaBio
Hamilton, ON
- Contract
Uses SAP enterprise resource planning (ERP) software to obtain and complete all required PM and facility maintenance orders in compliance with GMP/Good Documentation Practices and…
Added 1 month ago
A
ITS Network Engineer I, Operations Management Center (OMC)
Amazon
Vancouver, BC
- Full-time
…of troubleshooting and maintaining infrastructure hardware, software, and connectivity. This position will serve as a point of escalation and coaching for Tier 1 engineers and works with…
Added 1 month ago
RH
Gameplay Engineer (Unreal Engine)
Red Hook Games
Vancouver, BC
- Full-time
Added 1 month ago
Software Dev Engineer II, 3P AV Measurement
Amazon
Toronto, ON
As a Software Development Engineer II on the team, you will be responsible for the design, implementation, testing, and deployment of data-intensive analytical solution that will help steer…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 16, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing and building real-time, event-driven, or streaming systems
- Strong operational mindset with experience in monitoring, observability, and incident management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high system reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have a strong background in distributed systems, operational excellence, and the ability to work with high-scale, real-time data.

Skills

Software development
System design
Distributed systems
Observability
Incident management
Real-time event processing
Anomaly detection
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Fault-tolerant design
Technical leadership
Mentoring

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life & AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Control Center
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Fault-tolerant
System Design
Operational Excellence
Scalability
Predictive Alerting
Closed-loop Recovery
Coding Standards
Code Reviews
Source Control Management
Build Processes
Testing
Operations
Cloud Infrastructure
Event-driven Architecture
Streaming Systems
Technical Design
Mentorship
Automation

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Work requirements

Jobs in Canada