Jobs in Canada

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Added 43 mins ago
Performance Engineer - Open Source
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Performance Engineer - Open Source based in Canada.
Added 43 mins ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
Saputo Inc.
Mississauga, ON
Full-time
The Power BI Developer plays a critical role in driving data‑driven decision‑making, enabling self‑service analytics, and providing hands‑on guidance and support to business users working…
Added 43 mins ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
Saputo Inc.
Montreal, QC
Full-time
The Power BI Developer plays a critical role in driving data‑driven decision‑making, enabling self‑service analytics, and providing hands‑on guidance and support to business users working…
Added 4 hours ago
System Engineer
Vertage Global
ON · Ontario, Canada
Contract
Hiring: AI/ML Systems Engineer – Vehicle Diagnostics & Observability
Added 4 hours ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects,…
Added 5 hours ago
Lead Engineer
Raymond James Ltd.
Vancouver, BC
Full-time
The Lead Engineer will apply deep infrastructure and platform engineering expertise, strong communication and analytical skills, and evidence-based decision making across the following…
Added 5 hours ago
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Montreal, QC
Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 5 hours ago
Product Engineer, DT Commercial
''
Toronto, ON
Full-time
Position Title: Product Engineer, DT Commercial
Added 6 hours ago
Front-end Software Engineering Lead & Manager, SVP
Citi
Mississauga, ON
Full-time
12+ years of progressive experience in front-end engineering, with at least 5 years in an architecture leadership or principal engineer role.
Added 7 hours ago
Corporate Compliance, Supplier Quality & Regulatory Affairs Engineer
Wolf Steel Ltd
Barrie, ON
Full-time
Title: Corporate Compliance, Supplier Quality & Regulatory Affairs Engineer
Added 8 hours ago
Corporate Compliance, Supplier Quality & Regulatory Affairs Engineer
Napoleon
Barrie, ON
$82,400 to $113,300 CAD / year
Full-time
Title: Corporate Compliance, Supplier Quality & Regulatory Affairs Engineer
Added 8 hours ago
Senior Analytics Engineer
Securian Canada
Waterloo, ON
$100,000 to $130,000 CAD / year
Full-time
As a Senior Analytics Engineer, you'll play a key role in building the trusted analytics foundation that helps shape strategic decisions across Securian Canada. Your work will influence how…
Added 8 hours ago
Staff Software Engineer (Architecture)
Lantern
Vancouver, BC
Full-time
Lantern is seeking a Staff Software Engineer to join our expanding Architecture team. This is a strategic and highly visible role focused on driving architectural consistency, elevating…
Added 8 hours ago
Corporate Compliance, Supplier Quality & Regulatory Affairs Engineer
Napoleon
Barrie, ON
Full-time
Title: Corporate Compliance, Supplier Quality & Regulatory Affairs Engineer
Added 8 hours ago
Staff Software Engineer (Architecture)
Lantern
Vancouver, BC
Lantern is seeking a Staff Software Engineer to join our expanding Architecture team. This is a strategic and highly visible role focused on driving architectural consistency, elevating…
Added 9 hours ago
Principal Engineer
Appnovation
Toronto, ON
Full-time
We are seeking a Principal Engineer to own the end-to-end technical coherence of an enterprise marketing technology ecosystem for our life sciences clients. In most large organizations,…
Added 9 hours ago
AI Applied Engineer
Elevation Capital
Canada
Full-time
TEThe ideal candidate is an engineer who has shipped real products in small, fast-moving teams and is comfortable owning problems end-to-end with minimal directio
Added 9 hours ago
Senior Analytics Engineer
Securian Canada
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
As a Senior Analytics Engineer, you'll play a key role in building the trusted analytics foundation that helps shape strategic decisions across Securian Canada. Your work will influence how…
Added 9 hours ago
Sr. Data Scientist
Charger Logistics Inc.
Brampton, ON
Full-time
…for fleet analytics, logistics optimization, and operational decision-making. This is a hands-on role focusing on production-grade ML, real-time and streaming analytics, and AI-driven…
Added 9 hours ago
Lead Engineer
Raymond James
Vancouver, BC
Full-time
The Lead Engineer will apply deep infrastructure and platform engineering expertise, strong communication and analytical skills, and evidence-based decision making across the following…
Added 9 hours ago
Senior EHS Manager - Commercial Canada
Medtronic
Brampton, ON · CAN-ON Brampton
Full-time
…growth and cross-functional collaboration as we work together to engineer the…
Added 11 hours ago
Senior Data Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$103,000 to $153,000 CAD / year
Full-time
Post-secondary education in computer science, engineering, or a related field; AWS Data Engineer or Solutions Architect certification is an asset
Added 13 hours ago
Staff Software Engineer
Okta
Toronto, ON
$160,000 to $220,000 CAD / year
Full-time
We’re hiring a Staff Full-Stack Engineer to join the Integration Builder team within Okta Workflows. This team owns the core no-code surface that enables both internal teams and third-party…
Added 13 hours ago
Staff Software Engineer
Okta
Toronto, ON
We’re hiring a Staff Full-Stack Engineer to join the Integration Builder team within Okta Workflows. This team owns the core no-code surface that enables both internal teams and third-party…
Added 13 hours ago
Principal Engineer
Appnovation Technologies
Toronto, ON
We are seeking a Principal Engineer to own the end-to-end technical coherence of an enterprise marketing technology ecosystem for our life sciences clients. In most large organizations,…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 16, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing and building real-time, event-driven, or streaming systems
- Strong operational mindset with experience in monitoring, observability, and incident management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high system reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have a strong background in distributed systems, operational excellence, and the ability to work with high-scale, real-time data.

Skills

Software development
System design
Distributed systems
Observability
Incident management
Real-time event processing
Anomaly detection
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Fault-tolerant design
Technical leadership
Mentoring

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life & AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Control Center
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Fault-tolerant
System Design
Operational Excellence
Scalability
Predictive Alerting
Closed-loop Recovery
Coding Standards
Code Reviews
Source Control Management
Build Processes
Testing
Operations
Cloud Infrastructure
Event-driven Architecture
Streaming Systems
Technical Design
Mentorship
Automation

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