Jobs in Canada

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Added 6 mins ago
AI Engineer, Entry Level (Canada)
Jobright.ai
Canada
Full-time
…the job search experience. They are seeking an entry-level AI Engineer to build and refine autonomous AI agents, develop sophisticated prompt engineering workflows, and integrate Large…
Added 6 mins ago
Prompt Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
…job search process. They are seeking an early-career Prompt Engineer to craft and evaluate prompts that enhance the performance of AI outputs across user-facing…
Added 1 hour ago
Machine Learning Engineer Intern
Jobright.ai
Canada
Internship
…helps users reach better job outcomes. The Machine Learning Engineer Intern will develop and evaluate machine-learning features, support data pipelines and integrations, investigate model…
Added 1 hour ago
Application Engineer
Flexkube Lab Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
We are seeking an experienced Application Engineer to design, develop, and support integration services, APIs, and automation capabilities that enable AI-powered business solutions. The…
Added 1 hour ago
Senior Native Engineer, Partnerships
Javelin Venture Partners
ON · Ontario, Canada
Full-time
…and cross functional between engineering, product, design, analytics, growth and marketing. This structure allows us to move fast and experiment with new ideas…
Added 2 hours ago
AI Deployment Engineer (Full-Stack)
Qureos
Toronto, ON
Full-time
We’re looking for aAI Deployment Engineer (Full-Stack) with 3–6 years of experience to work closely with portfolio businesses, understand their operational challenges, and build…
Added 3 hours ago
Data Engineer (Early Career) (Canada)
Jobright.ai
Canada
Full-time
…the job search process. They are seeking an early-career Data Engineer to design and build data pipelines, ensuring data quality and collaborating with analytics and product…
Added 5 hours ago
Scientist
Jiangsu Surun Talent Development Group Co., Ltd.
Waterloo, ON
$70,000 to $800,000 CAD / year
Other
Are you an outstanding scientist, researcher, engineer, or technology innovator looking to make a global impact?
Added 6 hours ago
Lead AI Platform Engineer | Digital-First Canadian Bank | Toronto Hybrid
Deep Native
Toronto, ON
Contract
We’re hiring a Lead AI Platform Engineer for a Canadian banking client with a strong digital focus. The role sits within AI Platform Operations and supports the administration, governance…
Added 9 hours ago
Solution Design Engineer
Toyota Automated Logistics
Mississauga, ON
Full-time
Added 9 hours ago
Power Platform & Copilot Studio Architect
Softchoice
Calgary, AB · AB · NS · Oakville, ON · Ottawa, ON · Toronto, ON · Nova Scotia, Nova
Deep expertise in Microsoft Copilot Studio: agent design, generative orchestration, knowledge sources, custom actions/tools, channels, analytics, and M365 Copilot extensibility.
Added 9 hours ago
Algorithm Software Engineer
Garmin International, Inc.
Cochrane, AB
Full-time
Added 9 hours ago
Software Development Engineer II, Omnichannel Metrics (OCM) - Measurement, Ad Tech, and Data Science (MADS)
Amazon
Toronto, ON
…into scalable technical solutions. This is a team where an L5 engineer has outsized impact - we're small enough that your architectural decisions become the system, and high-visibility…
Added 9 hours ago
Senior Quantitative Engineer
Royal Bank of Canada
Vancouver, BC · Toronto, ON
Full-time
Experience using analytics libraries and frameworks such TensorFlow, scikit, NumPy
Added 9 hours ago
Zscaler Site Reliability Engineer (SRE)
DXC Technology
Ottawa, ON
Full-time
…Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern…
Added 9 hours ago
Senior Machine Learning Engineer
Just Eat Takeaway.com
AB
Full-time
As a Senior ML Engineer you will take a leadership role in shaping the strategic direction of our machine learning infrastructure, proactively identifying opportunities for innovation and…
Added 10 hours ago
Principal AI Engineer
RBC
Calgary, AB
Full-time
We are looking for a Principle AI Engineer to drive the development of Data engineering solutions on RBC’s Enterprise Data and AI Hybrid Multi-cloud Platforms, that meet the strategic data…
Added 10 hours ago
Senior Software Quantitative Engineer
RBC
Vancouver, BC · Toronto, ON
Full-time
Experience using analytics libraries and frameworks such TensorFlow, scikit, NumPy
Added 10 hours ago
Software Developer, Metadata
RBC
Calgary, AB
Full-time
…management and the financial services industry. As a Software Engineer, you’ll be responsible for architecting, building, and maintaining secure, scalable backend services for the critical…
Added 10 hours ago
Associate Director - Lead Software Developer
RBC
Toronto, ON
Full-time
We are looking for a highly motivated, top-notch software engineer who is a great team player constantly thinking about quality, maintainability, robustness, and simplicity in all generated…
Added 10 hours ago
Software Development Engineer (Full Stack) - Evisort AI
Workday
Vancouver, BC · Canada, BC, Vancouver
Full-time
Evisort Engineering is growing! As a Fullstack Software Engineer, you’ll join a collaborative, cross-functional team working to enhance and expand our AI-driven contract management…
Added 10 hours ago
Senior ML/AI Engineer
Canadian Tire Corporation
Toronto, ON
Full-time
Added 10 hours ago
Senior Full-Stack Developer
St. Joseph Communications
Toronto, ON
$100,000 to $120,000 CAD / year
Ramp up on and eventually contribute to the technical implementation of our ad stack, including Header Bidding and Google Ad Manager, working closely with our AdOps engineer.
Added 11 hours ago
Senior Data Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
Our Enterprise Data Platform team builds and operates the cloud data platform that powers analytics, reporting, and AI across HOOPP. As a Senior Data Engineer, reporting to the Senior…
Added 11 hours ago
Senior Data Solutions Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
…transactions, valuations, and market data. As a Senior Data Solution Engineer, reporting to the Senior Manager, Investment Data Operations, you will own outcomes from first detection…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 16, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing and building real-time, event-driven, or streaming systems
- Strong operational mindset with experience in monitoring, observability, and incident management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high system reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have a strong background in distributed systems, operational excellence, and the ability to work with high-scale, real-time data.

Skills

Software development
System design
Distributed systems
Observability
Incident management
Real-time event processing
Anomaly detection
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Fault-tolerant design
Technical leadership
Mentoring

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life & AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Control Center
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Fault-tolerant
System Design
Operational Excellence
Scalability
Predictive Alerting
Closed-loop Recovery
Coding Standards
Code Reviews
Source Control Management
Build Processes
Testing
Operations
Cloud Infrastructure
Event-driven Architecture
Streaming Systems
Technical Design
Mentorship
Automation

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