Jobs in Canada

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Added 29 mins ago
Purchasing Assistant
Quik's Farm Ltd
Chilliwack, BC
Full-time
Work closely with the Lead Purchasing Coordinator to ensure required orders are placed and fulfilled to support sales and production needs.
Added 30 mins ago
New Graduate – Commercial Operations (Supply Chain and Joint Ventures)
Canadian Natural
Calgary, AB
Full-time
Take part in negotiation strategies that support and deliver cost, delivery, and business value for Canadian Natural
Added 30 mins ago
Senior HR Workday Technology Analyst
Marsh McLennan
Toronto, ON
Full-time
Experience working in a production support or application management environment
Added 30 mins ago
Business Development Partner
Sun Life
Abbotsford, BC
Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 30 mins ago
Senior AI Forward Deployment Engineer
Norton Rose Fulbright
Toronto, ON
Full-time
Maintain practical documentation, playbooks, and guidance that support user adoption and effective prompting.
Added 30 mins ago
Senior Data Platform Engineer
Norton Rose Fulbright
Toronto, ON · Calgary, AB
Full-time
Support production systems and provide Level 3 application support.
Added 30 mins ago
Associate Director, Innovation Solutions
BMO
Toronto, ON · FCP
Full-time
…management, governance, delivery coordination, and operational support. The role will ensure solutions are aligned with business objectives, enterprise technology strategies, and…
Added 30 mins ago
Agent interface client
Airbus
Montreal, QC · Mirabel, QC
Full-time
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This…
Added 30 mins ago
Assistant Maintenance Manager
JLL
Delta, BC
Full-time
Dedicated to supporting multi-site production by working in a safe, customer-focused manner.
Added 30 mins ago
Distribution Center Operations Supervisor - 6 Month Contract
The TJX Companies, Inc.
Delta, BC · CAN TJX Canada Distribution Centre Churchill Street
$76,620 to $107,268 CAD / year
Full-time
Responsible for the day-to-day operations within an assigned production area by providing leadership to Associates, ensuring production requirements are met, while maintaining cost…
Added 44 mins ago
Web Software Developer, Intern (WFM)
Genesys
Toronto, ON
Full-time
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every…
Added 44 mins ago
Web Software Developer Intern (WFM)
Genesys
Toronto, ON
Full-time
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every…
Added 44 mins ago
Software Developer in Test, Intern (Genesys Cloud)
Genesys
Toronto, ON
Full-time
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every…
Added 44 mins ago
Software Developer in Test, Intern (Genesys Cloud)
Genesys
Toronto, ON
Full-time
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every…
Added 44 mins ago
Software Developer in Test, Intern (WEM)
Genesys
Toronto, ON
Full-time
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every…
Added 44 mins ago
Software Developer in Test, Intern (WEM)
Genesys
Toronto, ON
Full-time
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every…
Added 44 mins ago
Software Developer Full-Stack Intern, AI Scoring, Evaluations and Surveys
Genesys
Toronto, ON
Full-time
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every…
Added 44 mins ago
Software Developer Intern, Predictions Data & Decision Science
Genesys
Toronto, ON
Full-time
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every…
Added 44 mins ago
Software Developer in Test, Intern (Agent Development)
Genesys
Toronto, ON
Full-time
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every…
Added 44 mins ago
Software Developer, Intern (Genesys Cloud)
Genesys
Toronto, ON
Full-time
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every…
Added 44 mins ago
Dietary Aide Operations
Providence Healthcare
Vancouver, BC
Other
…including portioning and serving meals, assisting with food production by washing and peeling vegetables and fruits, and preparing coffee, tea, and toast. You will also be responsible for…
Added 59 mins ago
Team Lead, Software Engineering (12 Month Contract)
Questrade Financial Group
Toronto, ON
…architectural design, development/QA, and troubleshooting and production support alongside the…
Added 59 mins ago
IT - Azure Applications Architect
Mohawk Medbuy Corporation (MMC)
London, ON · Burlington, ON
We are currently recruiting for an Azure Applications Architect to support our IT team. This is a hybrid model, requiring three days in office and two days remote. This role can be located…
Added 1 hour ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 hour ago
Lead Business Systems Analyst
McKesson
Montreal, QC
Full-time
…révisions de conception, les tests, la préparation à la mise en production, le déploiement et la stabilisation…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 16, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing and building real-time, event-driven, or streaming systems
- Strong operational mindset with experience in monitoring, observability, and incident management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high system reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have a strong background in distributed systems, operational excellence, and the ability to work with high-scale, real-time data.

Skills

Software development
System design
Distributed systems
Observability
Incident management
Real-time event processing
Anomaly detection
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Fault-tolerant design
Technical leadership
Mentoring

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life & AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Control Center
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Fault-tolerant
System Design
Operational Excellence
Scalability
Predictive Alerting
Closed-loop Recovery
Coding Standards
Code Reviews
Source Control Management
Build Processes
Testing
Operations
Cloud Infrastructure
Event-driven Architecture
Streaming Systems
Technical Design
Mentorship
Automation

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