Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
Senior Production Engineer [619]
D-Wave
Burnaby, BC
D-Wave is seeking a highly experienced Senior Production Engineer with a strong technical background in cryogenic engineering, manufacturing process development, and production operations.…
Added 28 mins ago
Intern, Project Engineering - Challenger (Winter 2027)
Bombardier
Montreal, QC
Volunteer
Support the Project Engineer to monitor project performance and other project tasks;
Added 28 mins ago
Marketing Intern - Brampton, ON (On-site)
Victaulic
Toronto, ON · Greater Toronto Area, Canada
Full-time
We engineer change for a more stable and sustainable world.
Added 28 mins ago
Civil Engineer
AtkinsRéalis
Mississauga, ON
Full-time
Preferably registered as a Professional Engineer in the Province of Ontario.
Added 28 mins ago
Sales Intern - Edmonton, AB
Victaulic
AB · Greater Edmonton Metropolitan Area
Full-time
We engineer change for a more stable and sustainable world.
Added 28 mins ago
Electrical Engineer
Goldbeck Recruiting
Surrey, BC
$110,000 to $140,000 CAD / year
Full-time
Our client is seeking an experienced Electrical Engineer to join a growing engineering and fabrication team specializing in custom water and wastewater treatment systems.
Added 28 mins ago
Sales Intern - GTA
Victaulic
Toronto, ON · Greater Toronto Area, Canada
Full-time
We engineer change for a more stable and sustainable world.
Added 28 mins ago
HR Intern - Brampton, ON (On-site)
Victaulic
Toronto, ON · Greater Toronto Area, Canada
Full-time
We engineer change for a more stable and sustainable world.
Added 28 mins ago
Structural Engineer
Goldbeck Recruiting
Surrey, BC
$95,000 to $135,000 CAD / year
Full-time
Our client is seeking an experienced Structural Engineer to join a growing water and wastewater treatment design and fabrication team. This position is responsible for the structural…
Added 28 mins ago
Civil Engineer
AtkinsRéalis
Mississauga, ON
Full-time
Preferably registered as a Professional Engineer in the Province of Ontario.
Added 43 mins ago
Hoisting Service Engineer
ABB
QC · Saint-Laurent, Quebec
Full-time
Added 43 mins ago
Senior Field Service Technician
ABB
Coquitlam, BC
Full-time
Engineer or Certified Electrical Technologist with strong computer skills, a customer-focused and entrepreneurial mindset, and willingness to travel extensively while responding to urgent…
Added 43 mins ago
Senior Construction Inspector - Municipal Infrastructure
AECOM
Windsor, ON
Full-time
Work closely with the Project Engineer and Project Manager, to ensure construction is in compliance with project specifications
Added 43 mins ago
Senior Chief Engineer
BC Ferries
BC · Saltery Bay
Other
Experience as a Chief Engineer in a position at the equivalent certification level
Added 57 mins ago
Train Conductor - Prairie North
CN
Thunder Bay, ON
Full-time
Write and pass safety and rules exams (as per collective agreement, subsequent mandatory Locomotive Engineer qualification to retain seniority and employment)
Added 57 mins ago
IT Site Manager - Infrastructure & Operations
STERIS
Quebec, QC
Full-time
Microsoft certifications such as Microsoft Certified Systems Engineer (MCSE) or equivalent technical certifications.
Added 57 mins ago
DevOps Manager
Raise
Calgary, AB
Contract
Raise is currently hiring a DevOps Engineer on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.…
Added 57 mins ago
Controls Engineer
Modern Technical Staffing Inc.
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
Added 57 mins ago
Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
Full-time
Added 57 mins ago
Cloud Security Architect
Affinity
Vancouver, BC
Contract
Added 57 mins ago
Field Service Electromechanic
WORKFORCE - Staffing Solutions
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
-Field service engineer or field service technician experience preferred
Added 57 mins ago
Forward Deployed Engineer
Pepper
Remote, Canada
$80,000 to $140,000 USD / year
Full-time · Remote
As a Forward Deployed Engineer, you will lead technical integration of Pepper's product with distributor's system of record to ensure successful project implementation, delivery, and…
Added 57 mins ago
Full Stack Product Engineer
Go-Get Data Consultancy
Remote, Canada
$240,000 to $320,000 USD / year
Full-time · Remote
Added 57 mins ago
Train Conductor - ON North
CN
Sioux Lookout, ON
Full-time
Write and pass safety and rules exams (as per collective agreement, subsequent mandatory Locomotive Engineer qualification to retain seniority and employment)
Added 1 hour ago
System Engineer
Vertage Global
ON · Ontario, Canada
Contract
Hiring: AI/ML Systems Engineer – Vehicle Diagnostics & Observability

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 16, 2026

Apply About employer

Applications open in a new tab.

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing and building real-time, event-driven, or streaming systems
- Strong operational mindset with experience in monitoring, observability, and incident management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

Apply About employer

More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high system reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have a strong background in distributed systems, operational excellence, and the ability to work with high-scale, real-time data.

Skills

Software development
System design
Distributed systems
Observability
Incident management
Real-time event processing
Anomaly detection
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Fault-tolerant design
Technical leadership
Mentoring

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life & AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Control Center
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Fault-tolerant
System Design
Operational Excellence
Scalability
Predictive Alerting
Closed-loop Recovery
Coding Standards
Code Reviews
Source Control Management
Build Processes
Testing
Operations
Cloud Infrastructure
Event-driven Architecture
Streaming Systems
Technical Design
Mentorship
Automation

Report this job