Jobs in Canada

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Added 15 mins ago
Remote Support Specialist – MR/CT Medical Imaging - 3rd Shift
Siemens Healthineers
Toronto, ON
Full-time
…resources and flexibility to foster your professional and personal growth, all while valuing your unique…
Added 44 mins ago
Senior Product Security Engineer
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Security Engineer based in Canada
Added 1 hour ago
Back End Developer
Pixieset
Vancouver, BC
Full-time
…services, APIs, and infrastructure that power our expanding product suite. This role offers the opportunity to work on meaningful projects that are central to Pixieset’s continued growth.…
Added 1 hour ago
Senior Quality Process Development Engineer
Semtech
Burlington, ON
Full-time
Semtech's Product Quality Engineering team is responsible for the quality and reliability of every wafer that leaves our fabs and OSAT partners on its way to customers. Our engineers thrive…
Added 1 hour ago
Senior Consultant - GCP Agent Platform Architect
Deloitte
Toronto, ON
Full-time
Partner with client architects and product owners to design agentic solutions on Gemini Enterprise / Vertex AI Agent Builder for real business workflows - customer operations, knowledge…
Added 2 hours ago
Software Development Engineer - Agent Factory
Workday
Vancouver, BC
Full-time
…small, senior, cross-functional AI teams that bring together product leaders, machine learning engineers, and full-stack builders to create intelligent agents used by millions of people…
Added 2 hours ago
Senior Production Engineer [619]
D-Wave
Burnaby, BC
D-Wave is seeking a highly experienced Senior Production Engineer with a strong technical background in cryogenic engineering, manufacturing process development, and production operations.…
Added 2 hours ago
Marketing Intern - Brampton, ON (On-site)
Victaulic
Toronto, ON · Greater Toronto Area, Canada
Full-time
We engineer change for a more stable and sustainable world.
Added 3 hours ago
Forward Deployed Engineer
Pepper
Remote, Canada
$80,000 to $140,000 USD / year
Full-time · Remote
As a Forward Deployed Engineer, you will lead technical integration of Pepper's product with distributor's system of record to ensure successful project implementation, delivery, and…
Added 3 hours ago
Full Stack Product Engineer
Go-Get Data Consultancy
Remote, Canada
$240,000 to $320,000 USD / year
Full-time · Remote
We’re hiring Senior Full Stack Product Engineers to build the next generation of AI-powered marketing and growth products. You’ll own features end-to-end - from product discovery and…
Added 3 hours ago
Field Service Engr II
Honeywell
Burnaby, BC
Full-time
The role provides an excellent opportunity for you, as an engineer, to be at the forefront of transformation and enjoy working in a fast paced, changing and evolving environment while also…
Added 3 hours ago
Member of Technical Staff 2- EIE
Nutanix
Vancouver, BC
$103,000 to $155,000 CAD / year
Full-time
Are you an ambitious software engineer looking to solve complex distributed systems challenges and build enterprise-grade platform infrastructure? Join Nutanix as a Member of Technical…
Added 3 hours ago
Senior Electronics Hardware Designer
Schneider Electric
Richmond, BC
$114,750 to $162,000 CAD / year
Full-time
We are looking for a positive, confident, self-motivated, and hands-on engineer who thrives in a fast-paced, collaborative environment and is passionate about renewable energy technologies.…
Added 4 hours ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
…reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for…
Added 4 hours ago
Project Coordinator / Integrator - Entry Level
MDS Aero Support Corporation
Ottawa, ON
Full-time
…support and assist both the Project Manager (PM) and the Systems Engineer (SE) in all aspects of their responsibilities. You’ll be working in close collaboration with both the Project…
Added 4 hours ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
…inspiration and talent to develop with us as we pursue our ambitious growth…
Added 4 hours ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
…inspiration and talent to develop with us as we pursue our ambitious growth…
Added 4 hours ago
Product Development Engineer|
Husky Technologies
Bolton, ON
Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 4 hours ago
Staff Backend Engineer (Platform & Domain Foundations)
Skillshare
Remote, Canada
Full-time · Remote
…peers, and even teach a class themselves. We are backed by OMERS Growth Equity, Union Square Ventures, Spark Capital, Amasia, Spero Ventures, and Burda Principal…
Added 5 hours ago
Associate Director - Lead Software Developer
Royal Bank of Canada
Toronto, ON
Full-time
As a Lead Full Stack Software Developer operating within an Agile product team, your primary role will be designing, coding and delivering highest-quality software solutions. You will also…
Added 5 hours ago
Applications Engineer
Husky Technologies
Bolton, ON
Full-time
…inspiration and talent to develop with us as we pursue our ambitious growth…
Added 5 hours ago
Quality Engineer II
TD
Toronto, ON
Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 5 hours ago
Quality Engineer I - Mobile Automation Engineer
TD
Toronto, ON
Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 5 hours ago
Software Engineer I
TD
Toronto, ON
Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 5 hours ago
Software Engineer II (Mainframe)
TD
Toronto, ON
Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 16, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing and building real-time, event-driven, or streaming systems
- Strong operational mindset with experience in monitoring, observability, and incident management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high system reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have a strong background in distributed systems, operational excellence, and the ability to work with high-scale, real-time data.

Skills

Software development
System design
Distributed systems
Observability
Incident management
Real-time event processing
Anomaly detection
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Fault-tolerant design
Technical leadership
Mentoring

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life & AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Control Center
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Fault-tolerant
System Design
Operational Excellence
Scalability
Predictive Alerting
Closed-loop Recovery
Coding Standards
Code Reviews
Source Control Management
Build Processes
Testing
Operations
Cloud Infrastructure
Event-driven Architecture
Streaming Systems
Technical Design
Mentorship
Automation

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