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Added 12 mins ago
Electrical Engineer
SYSTRA Canada
Montreal, QC
Full-time
As part of the Rolling Stock Division, the Electrical Engineer will be involved in a variety of projects on passenger railcars and locomotives. He/she will work on the creation and…
Added 27 mins ago
Senior Software Engineer
Microsoft
Vancouver, BC
Full-time
Within the Azure Monitor team, we are looking for a Senior Software Engineer to help build and evolve the Azure Monitor backend systems. This role is ideal for someone who can own…
Added 27 mins ago
Software Development Engineer - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
Full-time
We are seeking a highly skilled Software Engineer to contribute to a cross-functional team building transformative AI agents for HR & Finance. This role is crucial in implementing tooling…
Added 27 mins ago
Team Lead, AI Engineering
The Citco Group Limited
Halifax, NS
Full-time
The AI Engineer remains accountable for technical correctness, human review of AI-generated output, meaningful tests, secure implementation and production readiness. AI-generated work never…
Added 27 mins ago
Senior AI Engineer
The Citco Group Limited
Halifax, NS
Full-time
The AI Engineer remains accountable for technical correctness, human review of AI-generated output, meaningful tests, secure implementation and production readiness. AI-generated work never…
Added 42 mins ago
Performance Engineer - Open Source
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Performance Engineer - Open Source based in Canada.
Added 42 mins ago
Consulting Network Engineer
ESTI Consulting Services
Saskatoon, SK
Full-time
Consulting Network Engineer - Industrial IoT, Wireless and Core Networks
Added 42 mins ago
Electrical & Instrumentation Engineer
Veolia | North America
Oakville, ON
Full-time
Knowledge of and/or demonstrated ability to learn equipment and processes related to Veolia products and systems.
Added 42 mins ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
Saputo Inc.
Mississauga, ON
Full-time
Engineer high‑quality semantic models (datasets) optimized for performance, reusability, and enterprise reporting
Added 42 mins ago
Senior Electrical, Instrumentation & Controls Engineer
Veolia | North America
Oakville, ON
Full-time
Knowledge of and/or demonstrated ability to learn equipment and processes related to Veolia products and systems.
Added 42 mins ago
Manufacturing Engineering
Dometic
Vancouver, BC
$77,000 to $96,000 CAD / year
Full-time
We are on a journey of continuous growth – now looking for our next star – a passionate Manufacturing Engineer. This position reports to Operations Engineering Manager and will work in…
Added 42 mins ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
Saputo Inc.
Montreal, QC
Full-time
Engineer high‑quality semantic models (datasets) optimized for performance, reusability, and enterprise reporting
Added 42 mins ago
Supervisor, Temple Facilities Assistant - Toronto Temple
The Church of Jesus Christ of Latter-day Saints
Brampton, ON
Full-time
Assists the Building Engineer in the general supervision of the physical plant.
Added 1 hour ago
Engineer- New Product Development
Bhoruka Extrusions (A YKK AP Company) Pvt Ltd
Field, BC
Full-time
Experience: Minimum 5 years experience in an Architectural Products / Aluminium Façade systems.
Added 1 hour ago
Senior Software Engineer
GRICS
Montreal, QC
Full-time
Role Description The Senior Software Engineer will design, develop, and maintain robust software solutions that support education-focused digital products and services. This full-time,…
Added 1 hour ago
Remote Support Specialist – MR/CT Medical Imaging - 3rd Shift
Siemens Healthineers
Toronto, ON
Full-time
This is a role that requires troubleshooting experience in Magnetic Resonance/Computerized Tomography as an engineer in Medical Imaging. This is not an IT/Helpdesk or Clinical role.
Added 1 hour ago
Embedded Software Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
Contract
…distribution, sensor subsystems, and automotive software control…
Added 1 hour ago
Senior Product Security Engineer
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Security Engineer based in Canada
Added 1 hour ago
Physical Design Engineer
Advanced Micro Devices, Inc
Markham, ON
Full-time
…experiences - from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human…
Added 2 hours ago
Back End Developer
Pixieset
Vancouver, BC
Full-time
…team, you'll work across the stack with a focus on backend systems - building the core services, APIs, and infrastructure that power our expanding product suite. This role offers the…
Added 2 hours ago
Full Stack Engineer
Pixieset
Vancouver, BC
Full-time
Write clean, efficient, and well-documented code to support scalable backend systems and user-facing functionality
Added 2 hours ago
Senior Quality Process Development Engineer
Semtech
Burlington, ON
Full-time
The Senior Quality Process Development Engineer will collaborate on the design, development, and validation the statistical and machine-learning systems at the core of Semtech's quality…
Added 2 hours ago
Machine Learning Engineer, Frameworks & Performance (New Grad to Principal level)
Qualcomm
Markham, ON
Full-time
As a member of Qualcomm’s ML Systems Team, you will participate in two activities:
Added 2 hours ago
Shift Operator 3rd Class - Maintenance and Operations
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Internship
…also operates and maintains ventilation and air conditioning systems, maintains logs and records relating to safety and efficiency of plant mechanical systems and assists in maintenance of…
Added 2 hours ago
Senior Consultant - GCP Agent Platform Architect
Deloitte
Toronto, ON
Full-time
GCP certification (Professional Cloud Architect, Professional Machine Learning Engineer, or Generative AI Leader).

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 16, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing and building real-time, event-driven, or streaming systems
- Strong operational mindset with experience in monitoring, observability, and incident management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high system reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have a strong background in distributed systems, operational excellence, and the ability to work with high-scale, real-time data.

Skills

Software development
System design
Distributed systems
Observability
Incident management
Real-time event processing
Anomaly detection
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Fault-tolerant design
Technical leadership
Mentoring

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life & AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Control Center
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Fault-tolerant
System Design
Operational Excellence
Scalability
Predictive Alerting
Closed-loop Recovery
Coding Standards
Code Reviews
Source Control Management
Build Processes
Testing
Operations
Cloud Infrastructure
Event-driven Architecture
Streaming Systems
Technical Design
Mentorship
Automation

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