Jobs in Canada

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Added 2 hours ago
Observability Engineer
Apptoza Inc.
Toronto, ON
Contract
Role: Observability Engineer (KUBERNETES & CONTAINERS, GITOPS & AUTOMATION, QUERY LANGUAGES, CLOUD & INFRASTRUCTURE)
Added 2 hours ago
Senior Azure engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
Full-time
Vacancy Name Senior Azure engineer Vacancy No VN878 Function Syn - Delivery & Operations Work Location Isle of Man or United Kingdom Basis Permanent Full Time/Part Time Full time Employment…
Added 2 hours ago
Senior Embedded Software Designer
Kepler Communications Inc.
Canada
Full-time
We're on the hunt for a top-tier Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing fleet…
Added 2 hours ago
Geotechnical Specialist
B2Gold - Nunavut
NU · Nunavut, Canada
Full-time
Oversee the installation, maintenance, and QA/QC of geotechnical monitoring systems and underground corrosion monitoring programs to ensure the integrity of monitoring and ground support…
Added 3 hours ago
Senior Construction Inspector - Municipal Infrastructure
AECOM
Windsor, ON
Full-time
…helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for…
Added 3 hours ago
IT Site Manager - Infrastructure & Operations
STERIS
Quebec, QC
Full-time
…technology enables the success of our manufacturing and business operations. You will lead a local IT team, oversee infrastructure and systems that support day-to-day operations, drive…
Added 3 hours ago
Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
Full-time
Review application code, dependencies, test coverage, runtime configurations, deployment processes, logs, monitoring systems, and CI/CD pipelines.
Added 3 hours ago
Cloud Security Architect
Affinity
Vancouver, BC
Contract
Define secure DevOps and infrastructure-as-code guardrails, including policy-as-code, pipeline security, configuration-drift detection, approval and rollback requirements.
Added 4 hours ago
Maintenance & Facilities Manager, Columbia Icefield
Pursuit
Jasper, AB
Full-time
…for a Facilities & Maintenance Manager to lead essential site operations. In this role, you’ll be responsible for keeping infrastructure, systems, and guest spaces running smoothly - water…
Added 4 hours ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects,…
Added 5 hours ago
Lead Engineer
Raymond James Ltd.
Vancouver, BC
Full-time
The Lead Engineer is the senior technical engineering lead within Digital Workplace & Platform, responsible for improving the stability, resilience, automation, control effectiveness, and…
Added 5 hours ago
DevOps Engineer
Zepp Health
Vancouver, BC
Full-time
3+ years of hands-on experience in DevOps, cloud operations, system administration, or a related role, including experience independently supporting production systems
Added 5 hours ago
Lead Engineer, Customer Access Studies
AESO
Calgary, AB · KPMG Tower
Full-time
Reporting to the Manager, Customer Access Studies, the Lead Engineer plays a key role in delivering Customer Access Studies and engineering assessments for projects within an assigned load…
Added 5 hours ago
Senior Engineer, Customer Access Studies
AESO
Calgary, AB · KPMG Tower
Full-time
Approximately 8-10 years of engineering experience in the electric utility industry, including at least five years of exposure to power systems and distribution planning or operations.
Added 5 hours ago
Observability Engineer (KUBERNETES & CONTAINERS, GITOPS & AUTOMATION, QUERY LANGUAGES, CLOUD & INFRASTRUCTURE)
Apptoza Inc.
Toronto, ON
Contract
Role: Observability Engineer (KUBERNETES & CONTAINERS, GITOPS & AUTOMATION, QUERY LANGUAGES, CLOUD & INFRASTRUCTURE)
Added 5 hours ago
Senior Cloud Engineer
Vertage Global
Ottawa, ON
Contract
We are seeking a highly skilled Cloud Engineering Senior Engineer to join a dynamic Agile team responsible for designing, developing, and supporting a next-generation Telemetry &…
Added 6 hours ago
Software Engineer II (Mainframe)
TD
Toronto, ON
Full-time
Collaborate with infrastructure and operations teams to resolve application or performance issues.
Added 6 hours ago
Incident & Emergency Management Specialist
TC Energy
Calgary, AB
Full-time
· Advise leaders, operations teams, and functional partners on event classification, response expectations, investigation requirements, corrective action management, lessons learned, and…
Added 6 hours ago
Lead Engineer - Systems Dynamics
Beacon Holdings
Canada
Full-time
You lead engineering at SDC. From day one you are the key decision maker on architecture, infrastructure, and releases. You are also a player-coach: hands-on in the code and the…
Added 6 hours ago
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 6 hours ago
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
Canada
Full-time
Program Chief Engineer – Spacecraft / Satellite Systems
Added 6 hours ago
Senior Observability Engineer
Apptoza Inc.
Toronto, ON
Contract
Senior Observability Engineer (KUBERNETES & CONTAINERS, GITOPS & AUTOMATION, QUERY LANGUAGES, CLOUD & INFRASTRUCTURE)
Added 6 hours ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
We're on the hunt for a top-tier Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing fleet…
Added 6 hours ago
Intermediate Project Engineer
Wood
Calgary, AB
Full-time
Wood is recruiting for an Intermediate Project Engineer to join its Oil, Gas & New Energies Canada business focusing on In-Situ, Minable, Midstream and Downstream projects. This opportunity…
Added 7 hours ago
Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
We're on the hunt for a top-tier Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing fleet…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 16, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing and building real-time, event-driven, or streaming systems
- Strong operational mindset with experience in monitoring, observability, and incident management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high system reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have a strong background in distributed systems, operational excellence, and the ability to work with high-scale, real-time data.

Skills

Software development
System design
Distributed systems
Observability
Incident management
Real-time event processing
Anomaly detection
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Fault-tolerant design
Technical leadership
Mentoring

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life & AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Control Center
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Fault-tolerant
System Design
Operational Excellence
Scalability
Predictive Alerting
Closed-loop Recovery
Coding Standards
Code Reviews
Source Control Management
Build Processes
Testing
Operations
Cloud Infrastructure
Event-driven Architecture
Streaming Systems
Technical Design
Mentorship
Automation

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