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Added 10 mins ago
AI Software Systems and Engineering Faculty
Alexander College
Burnaby, BC
Full-time
PhD in Computer Science, Software Engineering, Computer Engineering, or a closely related discipline. Alternatively, a Master’s with extensive industry/teaching experience may be…
Added 25 mins ago
Automation Engineer
AgileGrid Solutions
Canada
Full-time
…degree in Electrical, Mechatronics, Automation, Mechanical Engineering, or a related field is required. Proven experience in developing, troubleshooting, and commissioning PLC programs and…
Added 25 mins ago
Director of Business Development
Daedal Systems
Toronto, ON
Full-time
Daedal Systems is a plasma diagnostic company for the fusion energy industry. Today, every fusion company needs the same R&D plasma diagnostics, but each company builds them themselves…
Added 25 mins ago
Electrical BMG Supervisor
Tenaris
Sault Ste. Marie, ON
…actions and generating improvement opportunities. Supports the Engineering area in the research and assessment of the best equipment available and the start up of new pieces of equipment.…
Added 25 mins ago
Electrical Patrol Supervisor
Tenaris
Sault Ste. Marie, ON
3+ years experience in industrial maintenance, trades work or hands-on engineering technician is an asset.
Added 25 mins ago
Mechanical Engineer, Major Pursuits - Canem
Canem Systems Ltd.
Calgary, AB
Full-time
Use engineering experience to develop BOMs for all HVAC, plumbing, and BAS systems
Added 25 mins ago
Electrical Engineer, Major Pursuits - Canem
Canem Systems Ltd.
Calgary, AB
Full-time
Use engineering experience to develop BOMs for all electrical, communication, and LV systems
Added 25 mins ago
Bid Director - Major Infrastructures
EBC Inc.
Mississauga, ON
Coordinate multidisciplinary pursuit teams including estimating, engineering, construction, planning, procurement, design partners, construction partners and subject matter experts.
Added 25 mins ago
Senior Electrical Engineer
EBC Inc.
BC · Campbell River Outskirts, British Columbia
Reporting to the Project Director, the Project Engineer - Electrical & Controls owns the engineering delivery of the project's electrical, controls, HVAC, fire protection and diesel…
Added 40 mins ago
Senior Business Affairs Manager - Contract Manager (Remote)
Geotab
Canada
Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
Added 1 hour ago
Cloud Solution Architect
Microsoft
Toronto, ON
Full-time
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies,…
Added 1 hour ago
Cloud Solution Architect (CSA) - Cloud & AI Data
Microsoft
Ottawa, ON
Full-time
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+years experience in cloud, data platform, analytics, database, AI, or…
Added 1 hour ago
HVAC Technician
Equinox Gold Corp.
Geraldton, ON
Full-time
Added 1 hour ago
Electrician II
Equinox Gold Corp.
Geraldton, ON
Full-time
…for maintaining, troubleshooting, and upgrading electrical systems to support safe and reliable mill…
Added 1 hour ago
Scientist
Jiangsu Surun Talent Development Group Co., Ltd.
Waterloo, ON
$70,000 to $800,000 CAD / year
Other
Other Frontier Science and Engineering Disciplines
Added 2 hours ago
Critical Environment Technician
Microsoft
Toronto, ON
Full-time
…part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with…
Added 2 hours ago
Technical Training Specialist
Engineering Search Firm Inc.
Mississauga, ON
$95,000 to $110,000 CAD / year
Full-time
Our client is an established provider of hydronic boiler systems and related equipment, serving customers through integrated heating solutions, technical expertise, training, service, and…
Added 2 hours ago
Senior Information Security Analyst - IAM/CyberArk Administrator
TD
Toronto, ON
Full-time
Priorities include: mitigating and managing cyber security threats, ensuring systems availability, aligning with global regulatory risk and compliance requirements, managing systems and…
Added 2 hours ago
Senior Security Architect
Medavie
AB · MB · Moncton, NB · NB · NL · NS · ON · PE · Montreal, QC · MBC NB Head Office Moncton
Full-time
Serve as a senior advisor to IT, engineering, and business leaders on secure architecture and emerging threats.
Added 2 hours ago
Business Analyst - BizApps - New Grad (January 2027)
BDO
Calgary, AB · Toronto, ON
Full-time
Act as a trusted advisor to external clients and BDO project teams in implementing finance, supply chain, Human Resources, and Customer relationship management systems
Added 2 hours ago
Mechanical Engineering, Pressure Boundary & Analysis
BWXT
Peterborough, ON
We are looking for a Mechanical Engineering, Pressure Boundary & Analysis for our Peterborough, Ontario site. BWXT NEC's Fuel Handling and Engineered Solutions group is involved in the…
Added 2 hours ago
Senior Quality Assurance Engineer
e-STORAGE
Kitchener, ON
Full-time
…development of an Energy Management System (EMS) for utility-grade systems. The ideal candidate will be responsible for defining and executing a quality strategy that validates critical…
Added 2 hours ago
Operations and Maintenance Coordinator (Chief Engineer) – East Hants Sportsplex
Municipality of East Hants, Nova Scotia, Canada
NS · East Hants, NS
Full-time
…Regulations of Nova Scotia. This includes oversight of building systems, preventative maintenance software, building automation, ice plant/refrigeration, HVAC, electrical, security, and…
Added 2 hours ago
Electrical Engineer – Critical Facilities / Data Center Design
Colm Engineering Ltd
Vaughan, ON
Full-time
…commissioning, you’ll engineer robust and energy-efficient electrical systems, ensuring safety, performance, and compliance with industry…
Added 2 hours ago
Physics Resource - Specialist
Calian in Space & Technology
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
…contributing physics expertise to the evaluation of military systems and…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 16, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer II to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing and building real-time, event-driven, or streaming systems
- Strong operational mindset with experience in monitoring, observability, and incident management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models and ensure high system reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have a strong background in distributed systems, operational excellence, and the ability to work with high-scale, real-time data.

Skills

Software development
System design
Distributed systems
Observability
Incident management
Real-time event processing
Anomaly detection
Autonomous response
Cloud computing
AWS
Machine learning
Operational excellence
Fault-tolerant design
Technical leadership
Mentoring

Benefits

Health insurance
Medical
Dental
Vision
Prescription
Basic life & AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Control Center
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Fault-tolerant
System Design
Operational Excellence
Scalability
Predictive Alerting
Closed-loop Recovery
Coding Standards
Code Reviews
Source Control Management
Build Processes
Testing
Operations
Cloud Infrastructure
Event-driven Architecture
Streaming Systems
Technical Design
Mentorship
Automation

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