Jobs in Canada

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Added 1 month ago
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Principal Engineer, Digital Manufacturing
''
Toronto, ON
- Full-time
Position Title: Principal Engineer, Digital Manufacturing
Added 1 month ago
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Embedded Software Manager
Actalent
Burnaby, BC
- $131,115 to $187,310 CAD / year
- Full-time
8+ years of software development experience, including 4+ years in embedded systems (RTOS, bare metal, or embedded Linux).
Added 1 month ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds…
Added 1 month ago
HC
Research Engineer
Human Computer Lab
Remote, Canada
- Full-time
- Remote
Added 1 month ago
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Technical Architect- AI
Mphasis
Toronto, ON
- Full-time
Work Mode: Hybrid, 3-4 days per week
Added 1 month ago
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AI/ML DevOps Engineer
CI Financial
Toronto, ON
- Full-time
This role follows our in‑office work model and requires employees to be onsite four days per week to support collaboration and business needs
Added 1 month ago
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Java Software Engineer
Dexian
Mississauga, ON
- Contract
Strong understanding of distributed systems and enterprise application architecture
Added 1 month ago
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Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $150,000 CAD / year
- Full-time
This is a full-time, hybrid position, working in our Toronto office three days per week
Added 1 month ago
SS
Senior Software Developer, AI Solutions
System Soft Technologies
Quebec, QC
- Full-time
client is looking for a senior software engineer - a builder first - for our AI Solutions team. This is a hands-on development role, not machine-learning research: you’ll build production…
Added 1 month ago
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Senior Director, Program Delivery
Royal Bank of Canada
Toronto, ON
- Full-time
Added 1 month ago
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Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't.
Added 1 month ago
Mission Manager, National Security, Mandiant
Google
Ottawa, ON
Candidates must hold or be eligible to obtain a valid Personnel Security Clearance as a condition of employment
Added 1 month ago
Software Development Engineer II, Advertiser Growth Engine
Amazon
Toronto, ON
…design and build high-availability, low-latency distributed systems that will service millions of users. You will be expected to mentor junior engineers and foster a culture of innovation…
Added 1 month ago
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Sr Staff/Principal DevOps Engineer, Machine Learning Infrastructure and Performance
Qualcomm
Markham, ON
- Full-time
As a member of Qualcomm’s ML Systems Team, you will:
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Senior software engineer: Applied AI
Morningstar
Toronto, ON
- Full-time
We are seeking a Senior Software Engineer to build the applied systems that bring AI capabilities into production: the data pipelines, LLM integrations, agentic workflows, tool interfaces,…
Added 1 month ago
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Senior Software Engineer- Applied AI
Morningstar
Toronto, ON
- Full-time
We are seeking a Senior Software Engineer to build the applied systems that bring AI capabilities into production: the data pipelines, LLM integrations, agentic workflows, tool interfaces,…
Added 1 month ago
BS
Technical Lead (Full-Stack Engineering & AI)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
We are looking for a hands-on Technical Lead and Senior Full-Stack Engineer who can build across the front end, back end, experience engine, and AI/ML layers and establish the engineering…
Added 1 month ago
BI
Staff Machine Learning / Operations Research Engineer
Burq, Inc.
Remote, Canada
- Full-time
- Remote
We're hiring a Staff ML/OR engineer to define and build the intelligence at the core of Dispatch OS, our platform for ML-assisted dispatch decisions. You'll set the technical direction for…
Added 1 month ago
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Senior Applied AI Developer
Plusgrade
Montreal, QC
- Full-time
…cutting-edge AI infrastructure and automated observability systems to keep mission-critical products running smoothly. Working alongside Product, Operations, and Engineering teams, you will…
Added 1 month ago
OS
Senior Forward Deployed Engineer (FDE)
Open Systems Technologies
Toronto, ON
- Contract
We are looking for Senior Forward Deployed Engineer - Spread Products (Financing & Securitization). These are Hybrid contract to Hire roles in Toronto,DT. If you have the relevant skills…
Added 1 month ago
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Trust & Safety Engineer - Hapiko
Spin Master Ltd
Toronto, ON
- Full-time
…the core of the product. As our first dedicated Trust Safety engineer, you'll own the systems that keep it that way as we…
Added 1 month ago
GM
Early Career Software Test Developer - Propulsion Thermal Management
General Motors
Markham, ON
- Full-time
We are seeking a motivated software engineer to help verify and validate Propulsion Thermal Management functions across virtual, simulated, hardware-in-the-loop, and vehicle environments.…
Added 1 month ago
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Edge ML Engineer
Mecka
Richmond Hill, ON
- $170,000 to $190,000 CAD / year
- Full-time
We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and…
Added 1 month ago
SM
Trust & Safety Engineer - Hapiko
Spin Master
Toronto, ON
- Full-time
…core of the product. As our first dedicated Trust & Safety engineer, you'll own the systems that keep it that way as we…
Added 1 month ago
VC
Développeur fiscal - Ingénieur de données | Tax Developer - Data Engineer
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
- Full-time
We are seeking an experienced Data Analytics Engineer to design and build scalable data pipelines, model tax and related financial data in Snowflake, integrate external systems through…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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Work requirements

Jobs in Canada