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Added 1 day ago
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Senior Manager, Application Development
CIBC
Toronto, ON
- Full-time
You demonstrate atleast 8+ years of hands-on experience in .NET (C#) application development, SQL Server database design and optimization, data technology stack (informatica, Azure SQL,…
Added 1 day ago
PI
MLOps Engineer
Planitar Inc.
Waterloo, ON
- $120,000 to $150,000 CAD / year
- Full-time
…spatial data into a single, easy-to-use system. Our cameras and software platform are used by professionals in real estate, insurance, construction and property management to simplify their…
Added 1 day ago
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MLOps Engineer
Planitar
Waterloo, ON
- Full-time
…spatial data into a single, easy-to-use system. Our cameras and software platform are used by professionals in real estate, insurance, construction and property management to simplify their…
Added 1 day ago
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Oracle AI Architect
Tech Talent International
Brampton, ON
- Contract
Added 1 day ago
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Principal Engineer - Open Source Data Platform (ODP)
Acceldata
Kitchener, ON
- Full-time
12+ years of hands-on software development experience with at least 8 years focused on distributed systems, big data platforms, or data infrastructure.
Added 1 day ago
RT
Senior Data Architect
Ripotek Technologies Inc.
Calgary, AB
- Full-time
Support sales team with technical discovery and proposal development
Added 1 day ago
RT
Azure Solutions Consultant
Ripotek Technologies Inc.
Calgary, AB
- Full-time
4+ years in data engineering, cloud engineering, or BI development
Added 1 day ago
Data Solutions Architect
Rogers Communications
Calgary, AB · Brampton, ON
Added 1 day ago
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Baseband System Developer Co-op
Ericsson
Ottawa, ON
- Full-time
Research new software development tools and technologies, and support implementation in alignment with industry best practices
Added 1 day ago
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Member of Technical Staff 2 - AI
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
…full-stack cloud platform helps you optimise IT costs with a software-defined cloud operating model. Harness AI-ready capabilities right out of the box, simplified to build, fine-tune, and…
Added 1 day ago
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Junior NLP Data Scientist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Part-time
…collaboration with BC Cancer. They will contribute to the technical development of research and clinical tools that use natural language processing (NLP) and machine learning to improve the…
Added 1 day ago
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Baseband System Developer Co-op
Ericsson
Ottawa, ON
- Full-time
Research new software development tools and technologies, and support implementation in alignment with industry best practices
Added 1 day ago
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Talent Acquisition Partner
Liferaft
Remote, Canada
- Full-time
- Remote
…the employee lifecycle, including onboarding, learning and development, recognition and retention. This is a builder implementer role with real autonomy to turn ideas into programs,…
Added 1 day ago
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Junior NLP Data Scientist
University of British Columbia
Vancouver, BC · UBCV | UBC Hospital - Detwiller Pavilion (DPAV)
- $5,692.25 to $8,179.5 CAD / month
- Part-time
…collaboration with BC Cancer. They will contribute to the technical development of research and clinical tools that use natural language processing (NLP) and machine learning to improve the…
Added 1 day ago
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Senior Product Manager, Intelligence
Braze
Toronto, ON
- Part-time
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
Added 2 days ago
AI
Full Stack Developer - .NET (Intermediate)
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the VP, Solutions & Delivery, we are looking for a talented and motivated Full Stack Developer – .NET to join our development team. The ideal candidate will have strong…
Added 2 days ago
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Intern, Supply Chain (Data Insights and Profitability), (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Manage the development of tools to increase efficiencies throughout the team.
Added 2 days ago
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Sr. Principal Software Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
We are looking for an experienced software engineer to lead the development of our distributed edge compute platform. This role demands a deep understanding of hyperscalers like AWS, Azure,…
Added 2 days ago
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Senior Data Engineering, Vehicle Data Operations
General Motors
Markham, ON · Oshawa, ON
- Full-time
Ability to drive software engineering best practices across development, testing, deployment, documentation, observability, and production support.
Added 2 days ago
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Embedded Software Manager
Actalent
Burnaby, BC
- $131,115 to $187,310 CAD / year
- Full-time
Own the full software development lifecycle: requirements, architecture, development, testing, release, and sustaining support.
Added 2 days ago
Senior Manager, Development
Scotiabank
Toronto, ON
10+ years of experience in data engineering, software development, or data platform roles
Added 2 days ago
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Data Engineering Lead
Definity Insurance Company
Toronto, ON
- Full-time
The Data Engineering Lead is responsible for setting and driving the technological vision, architecture, and development practices for data solutions across Technology Solutions. This role…
Added 2 days ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds…
Added 2 days ago
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Machine Learning Developer
Senstar
Waterloo, ON
- Full-time
This is an opportunity for an early-career developer who enjoys working with machine learning, software development, automation, and embedded technologies. You'll work closely with an…
Added 2 days ago
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Senior Machine Learning Operations Developer: AI/ML Platform
Autodesk
Vancouver, BC · Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled MLOps Developer to join our AI/ML Platform team. This role is pivotal in…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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