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Added 17 days ago
BC
Department Manager and Regional Technical Leader, Transmission and Distribution Lines
BBA Consultants
Quebec, QC
- Full-time
…and private sectors, both in Canada and abroad. Our experts support clients through all their project phases, from prefeasibility studies to commissioning and asset management. As…
Added 17 days ago
Project Manager
Odlum Brown
Vancouver, BC
Own the release management cycle: schedule and coordinate releases across environments (UAT and Production) for assigned products/platforms
Added 17 days ago
BOH Management - Sous Chef
Northland Properties
Edmonton, AB
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 17 days ago
T
Software Engineer I - Front End
TD
Toronto, ON
- Full-time
…programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer…
Added 17 days ago
TI
Senior Application Support Specialist
Teranet Inc.
Toronto, ON
- $121,000 to $132,000 CAD / year
- Full-time
Teranet is currently looking for a Senior Application Support Specialist to support our Registry and Commercial solutions business. You will manage production environment incidents, service…
Added 17 days ago
C
Consultant, Technology Enablement
CIBC
Toronto, ON
- Full-time
Technology Enablement within Credit Processing Services helps drive the tools, processes, and change initiatives that support effective and resilient operations. As a Consultant, Technology…
Added 17 days ago
BG
Repair Planner - Collision (North York)
Boyd Group Services
Thornhill, ON · Toronto, ON
- Full-time
Ensures proper work flow throughout the collision center with the production supervisor. Communicates clearly the repair process, and addresses all questions to ensure client’s confidence.
Added 17 days ago
S
Integration and Test Developer
Syntronic
ON
- Temporary
We are looking for an experienced Integration and Test Specialist to support the testing and validation of network management applications used to monitor and control complex communications…
Added 17 days ago
M
Advisor Onboarding & Sales Activation Specialist
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The role also provides targeted support during critical WFG production periods, including month-end, helping advisors resolve barriers that could prevent business from being successfully…
Added 17 days ago
Production Associate - Utility III
Cintas
Montreal, QC
Cintas is seeking a Production Associate – Utility III to support the Rental Division. This position is responsible for performing a variety of production jobs as directed by the shift…
Added 17 days ago
Junior Software Developer
KEV Group
Toronto, ON
You will join a small product engineering team building and maintaining the InTouch Pay web application. As a junior developer you will ship code to production early and often. You will…
Added 17 days ago
AP
Power Platform Developer
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
Develop and support business applications and workflow automation using Power Apps, Power Automate, SharePoint, Microsoft 365, and, over time, Power Pages and Dataverse.
Added 17 days ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
…ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is…
Added 17 days ago
TI
Senior Application Support Specialist
Teranet Inc.
Toronto, ON
- $121,000 to $132,000 CAD / year
- Full-time
Teranet is currently looking for a Senior Application Support Specialist to support our Registry and Commercial solutions business. You will manage production environment incidents, service…
Added 17 days ago
T
Solutions Design IT Specialist
TD
Toronto, ON
- Full-time
Responsible for developing and documenting detailed solution design within SDS and act as an application SME through the design and development lifecycle ensuring alignment with Architecture
Added 17 days ago
M
Sr. Software Developer
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Software Developer to design, build, and scale modern software solutions that support healthcare technology innovation. In this role, you will help deliver secure,…
Added 17 days ago
BE
Intermediate Developer
BC Energy Regulator
Victoria, BC
- Full-time
…design, development, and maintenance of software solutions that support organizational goals and operational efficiency. This role bridges technical implementation with business needs,…
Added 17 days ago
MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
Green Shield Canada
Toronto, ON · Windsor, ON
earnings to directly support underserved communities. Through GreenShield
Added 17 days ago
T
Executive Producer - Thinkingbox
Thinkingbox
Toronto, ON
- Full-time
Mentor and support producers while establishing and evolving production best practices.
Added 17 days ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
Support production deployment and stabilization and ensure delivered components meet agreed production-readiness requirements.
Added 17 days ago
Senior Solutions Architect
Scotiabank
Toronto, ON
Operational Excellence: Support production systems with a focus on reliability, scalability, and continuous service improvement.
Added 17 days ago
B
VP, Portfolio Manager, Quantitative Investment
BMO
Toronto, ON · FCP
- Full-time
Overseeing platform development including production, research, and attribution capabilities, as well as new data sources and new analytical techniques
Added 17 days ago
G
Principal AI Solutions Architect, Customer Success
Genesys
AB · Toronto, ON · ON · Quebec, QC
- Full-time
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every…
Added 17 days ago
E
Part time cook
Extendicare
Toronto, ON · Assist - Tendercare LTC (McNicoll Ave)
- Part-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 17 days ago
RT
Structural Engineer
Rio Tinto
Labrador City, NL
- Full-time
Respond to critical structural issues and emerging operational risks, providing timely engineering expertise to minimize business interruptions and support safe production.

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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