Jobs in Canada

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Added 1 month ago
P
Senior Product Manager, Fund Management
Purpose
Toronto, ON
- Full-time
…customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing…
Added 1 month ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Ce poste est hybride avec (2) jours au bureau (7150 Rue Alexander Fleming, Saint Laurent QC)
Added 1 month ago
L
Senior Yocto Developer Toronto
Litmus
Remote, Canada
- Full-time
- Remote
We are looking for a highly skilled and passionate Senior Yocto & Linux Software Engineer to join our engineering team in Toronto. In this role, you will be responsible for developing,…
Added 1 month ago
T
Senior AI Engineer (GCP/Vertex AI) Contract
TekRek
Canada
- Contract
The data platform runs on Databricks and Google Cloud. Several AI solutions are already live in production and have delivered measurable reductions in claims processing time.
Added 1 month ago
CG
Martech/ Growth Engineer
Credit Genie
Toronto, ON
- Full-time
We’re looking for a MarTech / Growth Engineer to sit at the intersection of Marketing, Engineering, Data, Product, and Operations.
Added 1 month ago
P
Associate Portfolio Manager, Credit Investing
Purpose
Toronto, ON
- Full-time
Qualifications: What you bring/ What you must have
Added 1 month ago
AI
Salesforce AI & Data Cloud Solutions Engineer
AGF Investments
Toronto, ON
- Full-time
We are seeking a hands-on Data Engineer to own both the underlying CRM data foundation and the Data360 platform. The role will design, build, govern, and support scalable data models,…
Added 1 month ago
AC
Senior Programme Manager- Electrification
Accenture Construct
Toronto, ON
- Full-time
At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving - smarter, safer…
Added 1 month ago
O
DCS Control Systems Engineer
OxyChem
Thorold, ON
- Full-time
We are looking for an experienced and self-motivated individual to fill the DCS/Process Engineer position at our Chemical Manufacturing plant located in Thorold, Ontario.
Added 1 month ago
RI
Senior Full Stack Engineer - Java /
Rose International
Mississauga, ON
- Full-time
Must Have Skills/Attributes: Angular, Artificial Intelligence (AI), Banking/Financial, Java, Kafka, Kubernetes, Microservices, Spring Boot
Added 1 month ago
SF
Application Security Engineer II
Spring Financial Inc.
Vancouver, BC
- Full-time
…stakeholders, particularly on features that touch sensitive customer data, payment flows, or third-party integrations. You help clarify scope, translate security requirements into technical…
Added 1 month ago
YD
Senior Machine Learning Engineer (Consulting)
Yeji Data Lab
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for a Senior Machine Learning Engineer to design, build, and deploy scalable ML solutions for our clients. You will work across diverse projects, collaborating with…
Added 1 month ago
II
Software Engineer
Intouch Insight
Ottawa, ON
- Full-time
…of your time in these APIs: designing endpoints, modelling data, and building the queued jobs and integrations behind new features. If you haven't worked with Laravel before, that's fine;…
Added 1 month ago
SF
Application Security Engineer II
Spring Financial
Vancouver, BC
- Full-time
…stakeholders, particularly on features that touch sensitive customer data, payment flows, or third-party integrations. You help clarify scope, translate security requirements into technical…
Added 1 month ago
Senior Platform Engineer
Scotiabank
Toronto, ON
The Senior Platform Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise wide strategic initiatives.…
Added 1 month ago
GM
Senior Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
This role is for a hands-on senior engineer who can design, implement, test, deploy, and operate reliable backend systems at production scale. The developer will contribute across REST…
Added 1 month ago
Staff Photonics Design & PDK Modeling Engineer
Lightmatter
Toronto, ON
Lightmatter is leading the revolution in AI data center infrastructure, enabling the next giant leaps in human progress. The company invented the world’s first 3D-stacked photonics engine,…
Added 1 month ago
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Principal Engineer, Digital Manufacturing
''
Toronto, ON
- Full-time
The Principal Engineer, Manufacturing Insights, is a high-impact leadership role responsible for driving McCain’s global digital manufacturing transformation. This role leads the strategy,…
Added 1 month ago
TH
AI Engineer | Full time | AI Innovations
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Director, AI & Digital Planning, the AI Engineer will be responsible for using the latest AI tools to design, prototype, build, evaluate, and scale AI solutions including…
Added 1 month ago
RE
Data Architect
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Hybrid: 3 days in office, Mississauga, Ontario
Added 1 month ago
A
SDET (Intermediate)
Actalent
Waterloo, ON
- $40 to $50 CAD / hour
- Contract
This Software Development Engineer in Test (SDET) role focuses on designing, developing, and maintaining automated test scripts and tools in Python to validate new features for advanced…
Added 1 month ago
L
Staff Photonics Design & PDK Modeling Engineer
Lightmatter
Toronto, ON
- Full-time
Lightmatter is leading the revolution in AI data center infrastructure, enabling the next giant leaps in human progress. The company invented the world’s first 3D-stacked photonics engine,…
Added 1 month ago
RE
Data Architect
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Hybrid: 3 days in office, Mississauga, Ontario
Added 1 month ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate…
Added 1 month ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
As a Senior Forward Deployed Engineer, you will work directly with customer technical teams to design, build, deploy, and stabilize production solutions using Extreme's products and…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Apply on amazon.jobs About employer

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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Jobs in Canada