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Added 23 days ago
A
Test/Lab Engineer
Actalent
Waterloo, ON
- $33 to $38 CAD / hour
- Contract
Our client in the automotive industry, is looking to hire a Test/Lab Engineer.
Added 23 days ago
BC
Industrial Electrical Engineer - Mining and Metals
BBA Consultants
Montreal, QC
- Full-time
Among other tasks, you will be expected to apply established calculation and design methods when preparing plans, lists of materials, lists of cables, technical specifications and…
Added 23 days ago
C-
Senior Electrical Designer
CRWS - Canadian Railway Services
Montreal, QC
- Full-time
As Senior Electrical Designer, you will work with the Lead Electrical Engineer to design, develop, review, and support electrical and automation systems used in rolling stock applications.
Added 23 days ago
A
SDET (Intermediate)
Actalent
Waterloo, ON
- $40 to $50 CAD / hour
- Contract
This Software Development Engineer in Test (SDET) role focuses on designing, developing, and maintaining automated test scripts and tools in Python to validate new features for advanced…
Added 23 days ago
RS
Electrical Controls Engineer
Redpath Sugar Ltd
Toronto, ON
- Full-time
The Electrical Controls Engineer is responsible for maintaining instrumentation, electrical and control systems in support of plant production, quality, GMP and safety goals. Design and…
Added 23 days ago
L
Staff Photonics Design & PDK Modeling Engineer
Lightmatter
Toronto, ON
- Full-time
We are hiring a Photonics PDK Modeling Engineer to join our team. In this role, you will develop our internal Process Design Kit (PDK). You will act as the architect of our component…
Added 23 days ago
KP
KPW Sales Engineer
Komline Pure Water
Surrey, BC
- Full-time
We are looking for a sales engineer to help us identify, attack and successfully enter new industrial end markets while broadening our reach in existing ones.
Added 23 days ago
MO
Reliability Engineer / Project Engineer
Martin-Brower of Canada Co.
New Westminster, BC
- $95,000 to $105,000 CAD / year
- Full-time
Primary role of the Reliability/ Project Engineer is to identify, manage, improve equipment run time and preventative maintenance program. At the same time, the role requires hands-on work…
Added 23 days ago
O
Student Engineer
Ovintiv
Calgary, AB
- Full-time
Previous students have worked on the optimization of mud motors on drilling rigs, completion design efficiency, economic analysis of well spacing trials, analyzed automated well control,…
Added 23 days ago
T
Software Engineer I - Front End
TD
Toronto, ON
- Full-time
Added 23 days ago
RE
Data Architect
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Databricks certification, such as the Databricks Azure Platform Architect accreditation or Data Engineer Professional
Added 23 days ago
JS
Technical Engineer
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
Reporting to the Technical Director, the Technical Engineer is responsible for independently reviewing, validating, and approving technical outputs to ensure accuracy, manufacturability,…
Added 23 days ago
Process Team Leader - Automation, Backend, Test and SPCM
Excelitas Technologies
Vaudreuil-Dorion, QC
…SPCM. This individual will also serve as a Process Automation Engineer/Scientist supporting Assembly, Test, and other Production…
Added 23 days ago
HA
Systems Engineer II
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
Support system design reviews including SRR, PDR, CDR, TRR, and ORR.
Added 23 days ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds…
Added 23 days ago
TC
RF Engineer
Tridon Communications
AB · Calgary, AB · Edmonton, AB
- Full-time
Develop RF engineering design projects by developing project concepts and objectives including demand criteria, coverage, and number of channels; preparing a project plan, including…
Added 23 days ago
M
Technical Marketing & Partnerships Specialist
MistyWest
Vancouver, BC
- $75,000 to $95,000 CAD / year
- Full-time
…pipeline with our partners' to find shared opportunities (we'll design this process together). You'll co-plan events with partners and grow event sponsorship revenue, working toward full…
Added 23 days ago
J
Senior Land Development Engineer
JLR
Ottawa, ON
- Full-time
We’ve opened a role in our Ottawa office for a talented, entrepreneurial Senior Land Development Engineer to work alongside exceptional people in JLR’s Civil Land Development group.
Added 23 days ago
G
DevOps- AI Platform Engineer
Galent
Halifax, NS
- Contract
An engineer mindset, SDLC experience with production class delivery, strong analytical mindset, communication skills, and sense of ownership / drive
Added 23 days ago
SC
Spécialiste Tests Electrique (Intermédiaire)
SII Canada
Montreal, QC
- Full-time
We are looking for an Electronics Test Equipment Engineer to contribute to the development, integration, and validation of ground support equipment used for complex electronic systems in a…
Added 23 days ago
Infrastructure Engineer
HTS Engineering Ltd.
Toronto, ON
We are looking for an Infrastructure Engineer to join our specialized, tight-knit technical team. You will be responsible for implementing and supporting the server environments and…
Added 23 days ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
As a Senior Forward Deployed Engineer, you will work directly with customer technical teams to design, build, deploy, and stabilize production solutions using Extreme's products and…
Added 23 days ago
Asset manager - Wind turbine performance / Gestionnaire d'actifs - Performances des éoliennes
ENERCON
Montreal, QC
ENERCON, a world-renowned company based in Germany for over 40 years, is a leading player in the wind turbine design and manufacturing industry. Our reputation is built on our unwavering…
Added 23 days ago
CT
Data Engineer, Enterprise Data, Insights & Analytics
Canadian Tire Corporation
Toronto, ON
- Full-time
As a Data Engineer, Enterprise Data, Insights & Analytics, you will design, build, and maintain scalable data pipelines that support accurate, timely financial reporting and analytics. This…
Added 23 days ago
B
R&D Engineer Mechanical
Broadcom
Ottawa, ON
- $76,300 to $122,000 CAD / year
- Full-time
As a Mechanical Design Engineer, you will design, develop, and deliver mechanical assemblies, including full chassis design for ultra-high-performance and power electronic products. We are…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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