Jobs in Canada

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Added 1 month ago
BC
Industrial Electrical Engineer - Mining and Metals
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
…including proposals, analysis studies for industrial power systems, detailed engineering, equipment specifications, site surveys, site monitoring and commissioning of substation equipment…
Added 1 month ago
A
Test/Lab Engineer
Actalent
Waterloo, ON
- $33 to $38 CAD / hour
- Contract
Our client in the automotive industry, is looking to hire a Test/Lab Engineer.
Added 1 month ago
BC
Industrial Electrical Engineer - Mining and Metals
BBA Consultants
Montreal, QC
- Full-time
…including proposals, analysis studies for industrial power systems, detailed engineering, equipment specifications, site surveys, site monitoring and commissioning of substation equipment…
Added 1 month ago
C-
Senior Electrical Designer
CRWS - Canadian Railway Services
Montreal, QC
- Full-time
As Senior Electrical Designer, you will work with the Lead Electrical Engineer to design, develop, review, and support electrical and automation systems used in rolling stock applications.
Added 1 month ago
A
SDET (Intermediate)
Actalent
Waterloo, ON
- $40 to $50 CAD / hour
- Contract
This Software Development Engineer in Test (SDET) role focuses on designing, developing, and maintaining automated test scripts and tools in Python to validate new features for advanced…
Added 1 month ago
RS
Electrical Controls Engineer
Redpath Sugar Ltd
Toronto, ON
- Full-time
The Electrical Controls Engineer is responsible for maintaining instrumentation, electrical and control systems in support of plant production, quality, GMP and safety goals. Design and…
Added 1 month ago
T
Software Engineer I - Front End
TD
Toronto, ON
- Full-time
Added 1 month ago
RE
Data Architect
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Hybrid: 3 days in office, Mississauga, Ontario
Added 1 month ago
JS
Technical Engineer
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
Reporting to the Technical Director, the Technical Engineer is responsible for independently reviewing, validating, and approving technical outputs to ensure accuracy, manufacturability,…
Added 1 month ago
Field Coordinator - Kiewit Foundations District
Kiewit
Calgary, AB · Burnaby, BC
…completed professionally and ethically. Reporting to a Project Engineer or Project Manager, your main duties will include contract administration, project planning, scheduling, and project…
Added 1 month ago
Process Team Leader - Automation, Backend, Test and SPCM
Excelitas Technologies
Vaudreuil-Dorion, QC
…SPCM. This individual will also serve as a Process Automation Engineer/Scientist supporting Assembly, Test, and other Production…
Added 1 month ago
HA
Systems Engineer II
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
YOU MUST HAVE
Added 1 month ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds…
Added 1 month ago
TC
RF Engineer
Tridon Communications
AB · Calgary, AB · Edmonton, AB
- Full-time
Designs and constructs wireless systems by researching, analyzing, sectioning, and applying RF engineering techniques and criteria
Added 1 month ago
S
Junior AI-Accelerated Developer
Spare
Remote, Canada
- $70,000 to $101,000 CAD / year
- Full-time
- Remote
…from concept to merge. You won’t own architecture or complex systems yet. Instead, you’ll focus on accelerating delivery, improving code quality, and ensuring a smooth path through our…
Added 1 month ago
DM
Second engineer
Desgagnés Marine Pétro
Québec, QC
- From $143,253.05 CAD / year
- Full-time
- On-site
Willing to travel cross-border
Added 1 month ago
DM
Chief engineer - water transport
Desgagnés Marine Pétro
Québec, QC
- From $731.48 CAD / day
- Full-time
- On-site
Willing to travel cross-border
Added 1 month ago
M
Technical Marketing & Partnerships Specialist
MistyWest
Vancouver, BC
- $75,000 to $95,000 CAD / year
- Full-time
MistyWest builds hard technology: connected devices, embedded AI and IoT systems for Mining, Logistics, Smart Infrastructure and HealthTech. Our engineers do remarkable work, but most of it…
Added 1 month ago
SC
Spécialiste Tests Electrique (Intermédiaire)
SII Canada
Montreal, QC
- Full-time
We are looking for an Electronics Test Equipment Engineer to contribute to the development, integration, and validation of ground support equipment used for complex electronic systems in a…
Added 1 month ago
Infrastructure Engineer
HTS Engineering Ltd.
Toronto, ON
Travel Requirements: Must have a valid passport and be willing to travel within Canada and the United States
Added 1 month ago
Aircraft Maintenance Engineer - ACA
Calm Air Human Resources
Winnipeg, MB
Reporting directly to the Base Engineer and taking direction from the on-shift Crew Chief, an Aircraft Maintenance Engineer (Mechanical) maintains, services, inspects, tests, and undertakes…
Added 1 month ago
N
CAP Intelligence Platform Databricks Engineer
Nasdaq
Toronto, ON
- Full-time
As a Senior Specialist, Intelligence Platform Engineer reporting to the AVP of Enterprise Architecture, you'll play a critical role in administering, governing, and scaling Nasdaq's…
Added 1 month ago
MA
AME (aircraft maintenance engineer) - avionics
Maxcraft Avionics Ltd
Pitt Meadows, BC
- $30 to $48 CAD / hour
- Full-time
- On-site
Ensure that the installation, maintenance, repair and overhaul of systems meet Transport Canada and company standards of performance and safety
Added 1 month ago
MR
Laboratory Maintenance & Reliability Technician
Mara Renewables Corp
Dartmouth, NS
- Full-time
At Mara Renewables Corporation (Mara), we exist to re-engineer nature’s pantry, reimagine human nutrition, and revitalize wellness and the environment. We use the power of science and…
Added 1 month ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
Title of position: Senior Forward Deployed Engineer

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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Jobs in Canada