Jobs in Canada

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Added 1 month ago
MR
Staff Site Reliability Engineer/ Azure
Motion Recruitment
Toronto, ON
- Full-time
As a Staff Site Reliability Engineer, you'll have the opportunity to take real ownership of platform reliability, shape the future of infrastructure strategy, and help build resilient…
Added 1 month ago
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Senior Software Engineer - Customer Portfolio Enablement
Marqeta
Remote, Canada
- Full-time
- Remote
Marqeta is looking for a talented Senior Software Engineer to deliver resilient and sustainable software projects from design to implementation and rollout. You will execute on defined…
Added 1 month ago
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Intern, Developer (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
Engineer backend automation scripts and data integration pipelines with Python and SQL, leveraging operational data to drive real-time insights and transformation on the shop floor.
Added 1 month ago
Senior Software Engineer - Accounting & Ledger Systems
BitGo
Toronto, ON
BitGo is looking for a Senior Software Engineer to help build and evolve the ledger systems behind our clients' balances, trading positions, and financial reporting. You'll work at the…
Added 1 month ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Toronto, ON
- Full-time
…implementation, and have opportunities to share your work with senior…
Added 1 month ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Vancouver, BC
- Full-time
…implementation, and have opportunities to share your work with senior…
Added 1 month ago
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Senior Product Manager, Fund Management
Purpose
Toronto, ON
- Full-time
…series, any period. Today this work is spread across parallel analytics tools that are never reconciled against one another. You will consolidate it so that every externally-quoted…
Added 1 month ago
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Senior AI Engineer (GCP/Vertex AI) Contract
TekRek
Canada
- Contract
This is a senior, hands-on AI/ML engineering contract on a lean delivery team that builds mainly on Google’s AI stack. The team has no business analysts and no separate UAT phase. Engineers…
Added 1 month ago
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Demand Generation Manager
Guusto
Canada
- Full-time
This is a senior individual contributor role. Our Director of Growth Marketing will lead strategy and our rapidly-growing partner channel. You’ll keep the core engine running and improving,…
Added 1 month ago
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Data Engineering Manager
Relay
Remote, Canada
- $207,000 to $253,000 CAD / year
- Full-time
- Remote
Relay's data engineering team has tripled in size, from 4 to 12, and is now splitting into two teams. Analytics Data Engineering works close to the business, building the models, pipelines…
Added 1 month ago
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Senior Data Engineer
HCLTech
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are seeking a hands-on Senior Data Engineer to lead the development, support, and continuous improvement of our Azure-based data platform. This role combines data engineering, platform…
Added 1 month ago
YD
Senior Machine Learning Engineer (Consulting)
Yeji Data Lab
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for a Senior Machine Learning Engineer to design, build, and deploy scalable ML solutions for our clients. You will work across diverse projects, collaborating with…
Added 1 month ago
Platform Engineer
Scotiabank
Toronto, ON
The Platform Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise-wide strategic initiatives. This…
Added 1 month ago
Senior Platform Engineer
Scotiabank
Toronto, ON
The Senior Platform Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise wide strategic initiatives.…
Added 1 month ago
GM
Senior Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
This role is for a hands-on senior engineer who can design, implement, test, deploy, and operate reliable backend systems at production scale. The developer will contribute across REST…
Added 1 month ago
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Senior Software Engineer, Web & SDK
Mecka
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
The data we capture is only as valuable as the tools people use to work with it. As Application / Platform Engineer, you build the web viewers and players that make our egocentric data…
Added 1 month ago
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Principal Engineer, Digital Manufacturing
''
Toronto, ON
- Full-time
The Principal Engineer, Manufacturing Insights, is a high-impact leadership role responsible for driving McCain’s global digital manufacturing transformation. This role leads the strategy,…
Added 1 month ago
TH
AI Engineer | Full time | AI Innovations
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Director, AI & Digital Planning, the AI Engineer will be responsible for using the latest AI tools to design, prototype, build, evaluate, and scale AI solutions including…
Added 1 month ago
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Data Architect
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Hybrid: 3 days in office, Mississauga, Ontario
Added 1 month ago
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Senior Product Engineer
Mecka
Richmond Hill, ON
- $180,000 to $250,000 CAD / year
- Full-time
We are hiring a Senior Product Engineer to take products 0 → 1 → scale.
Added 1 month ago
RE
Data Architect
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Hybrid: 3 days in office, Mississauga, Ontario
Added 1 month ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds…
Added 1 month ago
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CAP Intelligence Platform Databricks Engineer
Nasdaq
Toronto, ON
- Full-time
As a Senior Specialist, Intelligence Platform Engineer reporting to the AVP of Enterprise Architecture, you'll play a critical role in administering, governing, and scaling Nasdaq's…
Added 1 month ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
Title of position: Senior Forward Deployed Engineer
Added 1 month ago
CT
Data Engineer, Enterprise Data, Insights & Analytics
Canadian Tire Corporation
Toronto, ON
- Full-time
As a Data Engineer, Enterprise Data, Insights & Analytics, you will design, build, and maintain scalable data pipelines that support accurate, timely financial reporting and analytics. This…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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Work requirements

Jobs in Canada