Jobs in Canada

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Added 1 month ago
C
Sr. Security Engineer – Offensive Security/Penetration testing
Cognizant
Toronto, ON
- Full-time
As a Senior Security Engineer, you will make an impact by leading the implementation and optimization of Tenzai security solutions while strengthening enterprise Threat & Vulnerability…
Added 1 month ago
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Supervisor Track Inspection
CPKC
White River, ON
- Full-time
…operational standards to support seamless and efficient train operations. The successful candidate will bring technical expertise, effective leadership, and a proactive approach to…
Added 1 month ago
CA
Looking For Licensed AME , M1 and M2 Based in Canada
Click Aviation Consulting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…maintenance support provider specializing in recruitment and technical services for the aviation sector. The company’s capabilities include permanent and contract recruitment, aircraft…
Added 1 month ago
Plant Layout Design Engineer
Amrize
Mississauga, ON
Join Amrize as a Plant Layout Design Engineer and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 1 month ago
Senior Platform Engineer
Scotiabank
Toronto, ON
The Senior Platform Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise wide strategic initiatives.…
Added 1 month ago
GM
Senior Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
This role is for a hands-on senior engineer who can design, implement, test, deploy, and operate reliable backend systems at production scale. The developer will contribute across REST…
Added 1 month ago
RB
Staff Cloud Security Engineer (Global Security)
Royal Bank of Canada
Vancouver, BC · Toronto, ON
- Full-time
…across all tenants. In this role as a Staff Cloud Security Engineer, you will play a crucial role in developing innovative solutions to enhance RBC's Cloud Security posture. You will also…
Added 1 month ago
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Principal Engineer, Digital Manufacturing
''
Toronto, ON
- Full-time
The Principal Engineer, Manufacturing Insights, is a high-impact leadership role responsible for driving McCain’s global digital manufacturing transformation. This role leads the strategy,…
Added 1 month ago
Spécialiste en Ingénierie Mécanique - Centre de Données, Mechanical Engineering Specialist – Data Centers, Data Center Field Engineering
Amazon
Varennes, QC
Build trust and relationships with different stakeholders (e.g., Operations, Controls, Construction, Design, Commissioning, Product Managers, Technical Program Managers, ).
Added 1 month ago
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AI Engineer | Full time | AI Innovations
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Director, AI & Digital Planning, the AI Engineer will be responsible for using the latest AI tools to design, prototype, build, evaluate, and scale AI solutions including…
Added 1 month ago
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Embedded Software Engineer
Actalent
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
The Embedded Software Engineer designs, develops, and maintains embedded computer system software for advanced military and naval applications, including control software for helicopter…
Added 1 month ago
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Senior Power Plant Engineer
WestJet
Calgary, AB
- Full-time
Reporting to the Senior Manager, Powerplant Engineering, the Senior Powerplant Engineer is responsible for the engineering management as related to the WestJet Aircraft Engine Program which…
Added 1 month ago
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Data Center Solutions Architect - Sales Engineer
Vantage
Montreal, QC
- Full-time
This position can be based in a hybrid capacity at any of Vantage’s Quebec locations (3 days in the office, 2 days remote)
Added 1 month ago
AS
Director of Engineering
Acara Solutions, An Aleron Company
Cambridge, ON
- Full-time
Connect Engineering to the Business: Partner closely with Operations and Business Development on estimating, manufacturability, fabrication, machining, welding, customer technical…
Added 1 month ago
MO
Reliability Engineer / Project Engineer
Martin-Brower of Canada Co.
New Westminster, BC
- $95,000 to $105,000 CAD / year
- Full-time
Primary role of the Reliability/ Project Engineer is to identify, manage, improve equipment run time and preventative maintenance program. At the same time, the role requires hands-on work…
Added 1 month ago
O
Student Engineer
Ovintiv
Calgary, AB
- Full-time
…Innovative, and we are relentlessly committed to safe and sustainable operations. We value the opportunity to engage and collaborate in person, believing this is best cultivated through our…
Added 1 month ago
JS
Technical Engineer
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
Reporting to the Technical Director, the Technical Engineer is responsible for independently reviewing, validating, and approving technical outputs to ensure accuracy, manufacturability,…
Added 1 month ago
AE
Senior Specialist, Facility Decommissioning & Abandonment
Alberta Energy Regulator
Bonnyville, AB · Calgary, AB · Drayton Valley, AB · AB · Fort McMurray, AB · Grande Prairie, AB · Red Deer, AB · Slave Lake, AB
- Full-time
…Abandonment, will serve as the Alberta Energy Regulator’s (AER) lead technical and regulatory expert on the full lifecycle of AER regulated facilities, with a focus on end-of-life planning,…
Added 1 month ago
Field Coordinator - Kiewit Foundations District
Kiewit
Calgary, AB · Burnaby, BC
Perform basic engineering calculations and technical drafting to support field operations
Added 1 month ago
SB
ACA, Aircraft Maintenance Engineer, YYC
Skyservice Business Aviation
Calgary, AB
- Full-time
Schedule: Two positions are available: one day shift and one evening/night shift, both working a 5-5-4 rotation · Day shifts Monday to Friday (rotational schedule)
Added 1 month ago
HA
Systems Engineer II
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
YOU MUST HAVE
Added 1 month ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds…
Added 1 month ago
S
Junior AI-Accelerated Developer
Spare
Remote, Canada
- $70,000 to $101,000 CAD / year
- Full-time
- Remote
Spare builds the Operating System for Cities. We power microtransit, paratransit, fixed-route, and municipal operations in 250+ cities worldwide. We are an aggressively AI-first company,…
Added 1 month ago
Infrastructure Engineer
HTS Engineering Ltd.
Toronto, ON
Travel Requirements: Must have a valid passport and be willing to travel within Canada and the United States
Added 1 month ago
Aircraft Maintenance Engineer - ACA
Calm Air Human Resources
Winnipeg, MB
Position Title: Aircraft Maintenance Engineer

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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Work requirements

Jobs in Canada