Jobs in Canada

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Added 17 days ago
Rehabilitation Consultant
The Canada Life Assurance Company
Hamilton, ON
…implement and monitor the progress of approved rehabilitation service delivery plans based on claimant needs and contractual provisions. Research of appropriate treatment resources as well…
Added 17 days ago
Health Care Aide
Winnipeg Regional Health Authority
Emerson, MB
Some program areas require a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00.
Added 17 days ago
Institutional Safety Officer (ISO)
Winnipeg Regional Health Authority
Winnipeg, MB
Must possess and demonstrate excellent verbal and written communication skills with a focus on customer service and public relations.
Added 17 days ago
Registered Nurse
Winnipeg Regional Health Authority
Carman, MB
Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.
Added 17 days ago
LA
Delivery Driver
Lordco Auto Parts
Penticton, BC
- From $18.25 CAD / hour
- Full-time
Put yourself in the driver’s seat. Literally. Are you looking for a full-time, entry-level job close to home? Join our team today and let us help you turn your ambitions into reality!
Added 17 days ago
Development Compliance Officer - Planning Technician I
City of Edmonton
AB
…timely results in the context of a respectful, inclusive and service-minded…
Added 17 days ago
On-Premise Territory Sales Representative - Sarnia
Molson Coors
Sarnia, ON
You must have and maintain a provincial valid driver’s license in good standing with no limitations/restrictions.
Added 17 days ago
On-Premise Territory Sales Representative | Windsor (Essex County) & Chatham-Kent
Molson Coors
Windsor, ON
You must have and maintain a provincial valid driver’s license in good standing with no limitations/restrictions.
Added 17 days ago
Class 1 Shipper/Receiver
CONA Services
Saskatoon, SK
1+ yr warehouse/production/equipment service experience.
Added 17 days ago
Route Service Representative
Cintas
Quebec, QC
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Added 17 days ago
R
Account Manager
REXEL
Kitchener, ON
- $65,000 to $75,000 CAD / year
- Full-time
…level of professionalism. You will provide exceptional customer service and be the conduit between projects, the branch and operational…
Added 17 days ago
R
Account Manager
REXEL
London, ON
- $65,000 to $75,000 CAD / year
- Full-time
…level of professionalism. You will provide exceptional customer service and be the conduit between projects, the branch and operational…
Added 17 days ago
SD
Electrician
Shawn Dube Electric Inc.
Fall River, NS
- $24 to $45 CAD / hour
- Full-time
- On-site
Added 17 days ago
LR
Long haul team truck driver
Little Rock Farm Trucking
Okotoks, AB
- Full-time
- On-site
Record cargo information, hours of service, distance travelled and fuel consumption
Added 17 days ago
SG
Truck driver, long haul
Silicon Group Ltd.
Winnipeg, MB
- From $32 CAD / hour
- Full-time
Record cargo information, hours of service, distance travelled and fuel consumption
Added 17 days ago
AC
Ramp Agent (Station Attendant) – Airport - Full-Time
Air Canada
St. John's, NL
- Full-time
Starting Salary: $23.36/ hour - Up to $38.15 after 8 years of continuous service as outlined in the applicable Collective Agreement
Added 17 days ago
Security Officer 2-DWC
Great Canadian Entertainment
Dawson Creek, BC
…vandalism, and abuse while delivering the highest level of service and respect to patrons and colleagues. This position will perform several varying duties throughout their shift, including…
Added 17 days ago
Manager Indigenous Relations
FortisAlberta
Calgary, AB
…Indigenous stakeholders and communities in the FortisAlberta service territory. This would include strategic organizations like Electricity Canada, Indigenous Services Canada and other…
Added 17 days ago
Store Associate
Sherwin-Williams
Duncan, BC
…Store Associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales…
Added 17 days ago
Store Associate
Sherwin-Williams
Edmonton, AB
…Store Associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales…
Added 17 days ago
Delivery Driver
Sherwin-Williams
Surrey, BC
Provide excellent customer service, answer questions, and handle complaints from customers
Added 17 days ago
Store Associate
Sherwin-Williams
Sherwood Park, AB
…Store Associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales…
Added 17 days ago
AP
Pest Control Technician
Abell Pest Control
Lloydminster, AB · Lloydminster, SK
- Full-time
Commission on new business and bonus on service work completed
Added 17 days ago
HS
Overnight Awake Support Worker Regular PT
Hopewell Support Services
Guelph, ON
- Part-time
Paid time off with up to 25 days per year of vacation and holiday pay depending on length of service with Hopewell Support Services and according to Hopewell Policies.
Added 17 days ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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