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Added 16 days ago
QW
GCP Cloud SRE Engineer
Quantum World Technologies Inc.
Toronto, ON
- Contract
Experience with SRE practices, observability, incident management, and automation.
Added 16 days ago
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Senior Data Engineer
HCLTech
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are seeking a hands-on Senior Data Engineer to lead the development, support, and continuous improvement of our Azure-based data platform. This role combines data engineering, platform…
Added 16 days ago
SF
Application Security Engineer II
Spring Financial Inc.
Vancouver, BC
- Full-time
As an Application Security Engineer II, you are an experienced practitioner who works independently to secure Spring’s applications, services, and APIs. You take ownership of application…
Added 16 days ago
Fire Protection Engineer
Smith + Andersen
Vancouver, BC
The Vancouver office of Smith and Andersen is currently seeking a Fire Protection Engineer to join our Mechanical team. You’re all about prioritization. While everyone else is focused on…
Added 16 days ago
Fire Protection Engineer
Smith + Andersen
Toronto, ON
The Toronto office of Smith and Andersen is currently seeking a Fire Protection Engineer to join our Mechanical team. You’re all about prioritization. While everyone else is focused on…
Added 16 days ago
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Sr. Security Engineer – Offensive Security/Penetration testing
Cognizant
Toronto, ON
- Full-time
As a Senior Security Engineer, you will make an impact by leading the implementation and optimization of Tenzai security solutions while strengthening enterprise Threat & Vulnerability…
Added 16 days ago
ZC
Automation Engineer
Zurich Canada
Toronto, ON
- Full-time
Zurich Canada is currently looking for an Entry-Level Automation Engineer to join our technology team. This is an exciting opportunity for an early-career technology professional who is…
Added 16 days ago
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Hardware Design Engineer - Agricultural Robots
Finite Robotics
Kitchener, ON
- Full-time
…expensive) step in fruit farming. Thinning is well suited for automation and is a great step towards building a…
Added 16 days ago
RI
Network security / Firewall Consultant
Raas Infotek
Calgary, AB
- Contract
PCNSE (Palo Alto Networks Certified Network Security Engineer)
Added 16 days ago
JG
GCP Infrastructure & Cloud SRE Engineer
J&M Group
Toronto, ON
- Full-time
Experience with SRE practices, observability, incident management, and automation.
Added 16 days ago
SF
Application Security Engineer II
Spring Financial
Vancouver, BC
- Full-time
As an Application Security Engineer II, you are an experienced practitioner who works independently to secure Spring’s applications, services, and APIs. You take ownership of application…
Added 16 days ago
Platform Engineer
Scotiabank
Toronto, ON
The Platform Engineer will work under the guidance of Sr Engineers/Platform Leads to build, tune, manage infrastructure, DevOps, monitor troubleshoot, enhance, enable new features & provide…
Added 16 days ago
Senior Platform Engineer
Scotiabank
Toronto, ON
The Senior Platform Engineer will be responsible for the building, tuning, managing infrastructure, DevOps, Platform site reliability, monitoring, troubleshooting, enhancing, enabling new…
Added 16 days ago
GM
Senior Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
This role is for a hands-on senior engineer who can design, implement, test, deploy, and operate reliable backend systems at production scale. The developer will contribute across REST…
Added 16 days ago
Staff Photonics Design & PDK Modeling Engineer
Lightmatter
Toronto, ON
We are hiring a Photonics PDK Modeling Engineer to join our team. In this role, you will develop our internal Process Design Kit (PDK). You will act as the architect of our component…
Added 16 days ago
RB
Staff Cloud Security Engineer (Global Security)
Royal Bank of Canada
Vancouver, BC · Toronto, ON
- Full-time
…across all tenants. In this role as a Staff Cloud Security Engineer, you will play a crucial role in developing innovative solutions to enhance RBC's Cloud Security posture. You will also…
Added 16 days ago
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Principal Engineer, Digital Manufacturing
''
Toronto, ON
- Full-time
Position Title: Principal Engineer, Digital Manufacturing
Added 16 days ago
TH
AI Engineer | Full time | AI Innovations
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Director, AI & Digital Planning, the AI Engineer will be responsible for using the latest AI tools to design, prototype, build, evaluate, and scale AI solutions including…
Added 16 days ago
A
Embedded Software Engineer
Actalent
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
The Embedded Software Engineer designs, develops, and maintains embedded computer system software for advanced military and naval applications, including control software for helicopter…
Added 16 days ago
A
Test/Lab Engineer
Actalent
Waterloo, ON
- $33 to $38 CAD / hour
- Contract
Our client in the automotive industry, is looking to hire a Test/Lab Engineer.
Added 16 days ago
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Senior Electrical Designer
CRWS - Canadian Railway Services
Montreal, QC
- Full-time
As Senior Electrical Designer, you will work with the Lead Electrical Engineer to design, develop, review, and support electrical and automation systems used in rolling stock applications.
Added 16 days ago
A
SDET (Intermediate)
Actalent
Waterloo, ON
- $40 to $50 CAD / hour
- Contract
This Software Development Engineer in Test (SDET) role focuses on designing, developing, and maintaining automated test scripts and tools in Python to validate new features for advanced…
Added 16 days ago
L
Staff Photonics Design & PDK Modeling Engineer
Lightmatter
Toronto, ON
- Full-time
We are hiring a Photonics PDK Modeling Engineer to join our team. In this role, you will develop our internal Process Design Kit (PDK). You will act as the architect of our component…
Added 16 days ago
Process Team Leader - Automation, Backend, Test and SPCM
Excelitas Technologies
Vaudreuil-Dorion, QC
…Test, and SPCM. This individual will also serve as a Process Automation Engineer/Scientist supporting Assembly, Test, and other Production…
Added 16 days ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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