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Added 24 days ago
Sr Mechanical Engineer
North American Rail Solutions
Calgary, AB
Our team is looking for a full-time Senior Mechanical Engineer who is driven to deliver their best work every day and are committed to working collaboratively to achieve shared goals. If…
Added 24 days ago
A
Canada Renewable Energy Engineering Leader
Arup
Toronto, ON
- Full-time
The position combines project leadership, technical excellence, and team development, with responsibility spanning multiple renewable technologies, including:
Added 24 days ago
RI
Senior Full Stack Engineer - Java /
Rose International
Mississauga, ON
- Full-time
Job Title: Senior Full Stack Engineer - Java / AI
Added 24 days ago
S
Senior Software Engineer, Platform & Infrastructure
Spellbook
Canada
- Full-time
Spellbook is seeking a generalist Platform and Infrastructure Engineer to join our team. In this role, you'll work across our entire technical stack - from infrastructure (AWS, MongoDB,…
Added 24 days ago
PF
Full Stack Engineer
PEOPLE FORCE CONSULTING INC
Quebec, QC
- Contract
People Force is looking for a Senior Full Stack Developer – Angular for a 1 year contract role with one of our client. This position is a hybrid position with onsite presence at our…
Added 24 days ago
R
Data Engineering Manager
Relay
Remote, Canada
- $207,000 to $253,000 CAD / year
- Full-time
- Remote
Lead and grow a senior team of data engineers. With an experienced team in place, your role is to provide direction, challenge thinking, and help the team make decisions and move work…
Added 24 days ago
Senior Power Plant Engineer
WestJet Group
Calgary, AB
Reporting to the Senior Manager, Powerplant Engineering, the Senior Powerplant Engineer is responsible for the engineering management as related to the WestJet Aircraft Engine Program which…
Added 24 days ago
MI
Project Engineer II
Mondelēz International
Hamilton, ON · Plant - Hamilton, Canada
- Full-time
…define and deliver the capital and technical agendas during the development phases of capital investment projects. You will develop capital budgets according to the contract and forecast…
Added 24 days ago
CP
Process Engineering lll
Contract Pharmaceuticals
Mississauga, ON
- $95,000 to $110,000 CAD / year
- Full-time
…operational requirements through data obtained during line and process test runs. Uses gained knowledge to assist in the development and optimization of…
Added 24 days ago
ZC
Automation Engineer
Zurich Canada
Toronto, ON
- Full-time
Zurich Canada is currently looking for an Entry-Level Automation Engineer to join our technology team. This is an exciting opportunity for an early-career technology professional who is…
Added 24 days ago
Platform Engineer
Scotiabank
Toronto, ON
The Platform Engineer will work under the guidance of Sr Engineers/Platform Leads to build, tune, manage infrastructure, DevOps, monitor troubleshoot, enhance, enable new features & provide…
Added 24 days ago
Senior Platform Engineer
Scotiabank
Toronto, ON
The Senior Platform Engineer will be responsible for the building, tuning, managing infrastructure, DevOps, Platform site reliability, monitoring, troubleshooting, enhancing, enabling new…
Added 24 days ago
GM
Senior Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
This role is for a hands-on senior engineer who can design, implement, test, deploy, and operate reliable backend systems at production scale. The developer will contribute across REST…
Added 24 days ago
E
iOS Engineer - SE3
eBay
Toronto, ON
- Full-time
…Android and backend technologies and work with modern AI-assisted development…
Added 24 days ago
M
Senior Software Engineer, Web & SDK
Mecka
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
The data we capture is only as valuable as the tools people use to work with it. As Application / Platform Engineer, you build the web viewers and players that make our egocentric data…
Added 24 days ago
TH
AI Engineer | Full time | AI Innovations
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Director, AI & Digital Planning, the AI Engineer will be responsible for using the latest AI tools to design, prototype, build, evaluate, and scale AI solutions including…
Added 24 days ago
A
Embedded Software Engineer
Actalent
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
Partner with a senior team member to receive training and mentoring, then progressively take ownership of tasks and contribute to core development activities.
Added 24 days ago
W
Senior Power Plant Engineer
WestJet
Calgary, AB
- Full-time
Reporting to the Senior Manager, Powerplant Engineering, the Senior Powerplant Engineer is responsible for the engineering management as related to the WestJet Aircraft Engine Program which…
Added 24 days ago
M
Senior Product Engineer
Mecka
Richmond Hill, ON
- $180,000 to $250,000 USD / year
- Full-time
We are hiring a Senior Product Engineer to take products 0 → 1 → scale.
Added 24 days ago
AE
Senior Specialist, Facility Decommissioning & Abandonment
Alberta Energy Regulator
Bonnyville, AB · Calgary, AB · Drayton Valley, AB · AB · Fort McMurray, AB · Grande Prairie, AB · Red Deer, AB · Slave Lake, AB
- Full-time
The Senior Specialist will lead the development, continuous improvement, and implementation of regulatory requirements, standards, and AER guidance related to facility closure including…
Added 24 days ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds…
Added 24 days ago
M
Technical Marketing & Partnerships Specialist
MistyWest
Vancouver, BC
- $75,000 to $95,000 CAD / year
- Full-time
This role can grow into Senior Marketing & Partnerships Manager. That means owning sponsorships and broader marketing strategy, leading SDRs and other lead-gen resources, and eventually…
Added 24 days ago
J
Senior Land Development Engineer
JLR
Ottawa, ON
- Full-time
We’ve opened a role in our Ottawa office for a talented, entrepreneurial Senior Land Development Engineer to work alongside exceptional people in JLR’s Civil Land Development group.
Added 24 days ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
Title of position: Senior Forward Deployed Engineer
Added 24 days ago
Geotechnical Field Engineer/Inspector (Construction Support)
Mott MacDonald
Toronto, ON
We are looking for a talented, motivated, and experienced Geotechnical Field Engineer/Inspector (Construction Support) to support an iconic construction project in GTAA. In this position,…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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