Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 34 mins ago
Application Technical Architect
Capgemini
Vancouver, BC
Added 34 mins ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
Added 47 mins ago
CS
Intermediate Developer/Designer
Confiar Services
Toronto, ON
- Contract
Job Title: Intermediate Developer/Designer (Cyber, Data & Security)
Added 47 mins ago
SC
Full Stack Developer
STASX Consulting
AB · Alberta, Canada
- Contract
Preferred: AWS | Microservices | Serverless | React | Angular | C#/.NET | DynamoDB | REST APIs | CI/CD | SQL Server
Added 47 mins ago
G
DevOps- AI Platform Engineer
Galent
Halifax, NS
- Contract
We are looking for a Developer obsessed with efficiency and automation to be part of an autonomous team to deliver services for application teams across Capital Markets. An open minded…
Added 1 hour ago
B
Manager, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
Working with Big data tools and Cloud platforms (AWS/Azure) is a plus.
Added 1 hour ago
A
Senior Machine Learning Operations Developer: AI/ML Platform
Autodesk
Vancouver, BC · Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
26WD100499, Senior Machine Learning Operations Developer: AI/ML Platform
Added 1 hour ago
Lead, Technical Services
MongoDB
Toronto, ON
…distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft…
Added 1 hour ago
Software Development Engineer II, Umbrella Training
Amazon
Toronto, ON
…approach. You could then investigate performance issues across AWS Lambda functions serving thousands of sites globally. By midday, you might join a design discussion with Instructional…
Added 1 hour ago
Senior Software Dev Engineer, EC2 Hyperplane
Amazon
Vancouver, BC
Help AWS customers get fast, confident answers when their network traffic misbehaves.
Added 1 hour ago
OT
Lead Cloud Applications Administrator
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
The primary product lines that the Cloud Applications Developer supports are PPM.
Added 1 hour ago
SS
Application Support Engineer – SWIFT & Mainframe, Assistant Vice President
State Street
Toronto, ON
- Full-time
…operating across SWIFT secure zones, cloud-native platforms (AWS/Azure), and legacy mainframe technologies (e.g., IBM Z). These platforms are undergoing transformation to hybrid…
Added 1 hour ago
SS
Application Support Engineer – SWIFT & Mainframe, Assistant Vice President
State Street
Toronto, ON
- Full-time
…operating across SWIFT secure zones, cloud-native platforms (AWS/Azure), and legacy mainframe technologies (e.g., IBM Z). These platforms are undergoing transformation to hybrid…
Added 1 hour ago
CO
Staff Software Engineer
Capital One
Toronto, ON
- Full-time
Act as a tech lead developer owning technical design and development of cross-functional, multi-platform, fault tolerant application systems
Added 1 hour ago
R&
IT - Software Developer V
Robertson & Company Ltd.
Montreal, QC
- Contract
Robertson is seeking a skilled IT - Software Developer V to join our client in support of an existing vacancy.
Added 1 hour ago
R
Principal Enterprise Architect
RBC
Toronto, ON
- Full-time
Minimum 2 years of cloud implementation experience (Azure and/or AWS)
Added 2 hours ago
Senior Backend Product Developer, SCM Tech Fulfillment
HelloFresh
Toronto, ON
Working knowledge of cloud environments, containerization, and orchestration (AWS, Docker, Airflow)
Added 2 hours ago
V
Forward Deployed Engineer - Full Stack AI Solutions
VistaVu
Calgary, AB
- Full-time
…modes, latency, cost, and supportability. Own solutions on AWS from discovery and design through automated deployment, monitoring and alerts, usage and cost analytics, fast issue…
Added 2 hours ago
B
Software Developer - ETL - Senior
Bevertec
Toronto, ON
- Contract
Experience with the Amazon Web Services (AWS) suite of technology including: Amazon Aurora, Amazon Relational Database Search, Glue, OpenSearch, etc.
Added 2 hours ago
L
Murex DevOps
Luxoft
Toronto, ON
- Full-time
Cloud platforms: AWS (preferred), Azure/GCP is a plus
Added 2 hours ago
ET
Jira Service Management Intake Automation Developer
Envision Technology Solutions
Brampton, ON
- Contract
We are seeking a Jira Service Management Intake Automation Developer to build scalable intake platforms that transform how teams submit, triage, prioritize, route, and track work across the…
Added 2 hours ago
Q
ML Architect
Quantiphi
Canada
- Full-time
…problems. You will work on optimizing and deploying these models on AWS infrastructure, ensuring scalability and…
Added 2 hours ago
QW
Senior AWS SageMaker / MLOps Engineer
Quantum World Technologies Inc.
Toronto, ON
- Contract
Strong hands-on experience with AWS SageMaker (training, deployment, monitoring, and inference).
Added 2 hours ago
VS
Forward Deployed Engineer - Full Stack AI Solutions
VistaVu Solutions
Calgary, AB
- Full-time
…modes, latency, cost, and supportability. Own solutions on AWS from discovery and design through automated deployment, monitoring and alerts, usage and cost analytics, fast issue…
Added 2 hours ago
VC
Senior Developer
Valsoft Corporation
Remote, Canada
- $120,000 to $135,000 CAD / year
- Remote
…is seeking a driven and detail-oriented Intermediate Senior Developer to join its Professional Services Team, leading client engagements across TTG’s software…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

Apply About employer

More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

Report this job