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Added 2 hours ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Apply a data-driven, first-principles approach, leveraging scientific modeling, experimentation, and advanced analytics to understand, predict, and optimize complex physical phenomena.
Added 2 hours ago
ENGINEER
City of Toronto
Toronto, ON
The first five program areas are led by a Senior Engineer, and the last is led by a Source Water Protection Advisor. As an Engineer in PIE, you will report to a Senior Engineer. Two (2)…
Added 2 hours ago
H
Senior Program Manager
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
Requires professional engineering license recognized by the licensing board for the location of the position offered. Example: Professional Engineer (PE or P.Eng) license.
Added 3 hours ago
MR
Staff Site Reliability Engineer/ Azure
Motion Recruitment
Toronto, ON
- Full-time
As a Staff Site Reliability Engineer, you'll have the opportunity to take real ownership of platform reliability, shape the future of infrastructure strategy, and help build resilient…
Added 3 hours ago
M
Senior Software Engineer - Customer Portfolio Enablement
Marqeta
Remote, Canada
- Full-time
- Remote
Marqeta is looking for a talented Senior Software Engineer to deliver resilient and sustainable software projects from design to implementation and rollout. You will execute on defined…
Added 3 hours ago
A
Industrial Engineering Intern (Winter 2027)
ABB
L'Ancienne-Lorette, QC
- Full-time
…improvement of manufacturing cells within the Measurement & Analytics (PAMA) business segment in Québec. Under the supervision of the Production Engineer, you will participate in optimizing…
Added 4 hours ago
S
Internal Product Engineer, Developer Productivity AI
Stripe
Canada
- Full-time
High data fluency engineer - demonstrated ability to use large datasets to pick out user insights and inform product development.
Added 4 hours ago
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Asset manager - Wind turbine performance / Gestionnaire d'actifs - Performances des éoliennes
ENERCON - Sweden
Montreal, QC
- Full-time
Added 4 hours ago
C
Data Architect
CPKC
Calgary, AB
- Contract
The Data Architect, you will play a key role in driving the organization's data and analytics transformation by designing and delivering modern, scalable data solutions that turn complex…
Added 4 hours ago
M
Senior Software Engineer - Backend
Microsoft
Vancouver, BC
- Full-time
The engineer in this role drives initiatives with company-level impact, ensuring our platform can continue to scale, evolve, and support future Microsoft Ads growth.
Added 4 hours ago
S
Process Simulation Engineer
SLB
Calgary, AB
- Full-time
SLB is seeking an experienced Process Simulation Engineer to join our Symmetry Process Solution team in Calgary. In this role, you will develop and apply steady-state and dynamic simulation…
Added 4 hours ago
E
Baseband software Developer
Ericsson
Ottawa, ON
- Full-time
We are looking for a RAN Performance Engineer – Baseband Software (5G) to join the PEU RAN Performance organization in Ottawa. Our team is responsible for systemizing, designing,…
Added 5 hours ago
AH
AI/ML Engineer
Axon Health
Ottawa, ON
- Full-time
…safely on their most sensitive data. We're hiring an AI/ML Engineer to build the permission-aware knowledge graph and safety layer behind Axon Health's AI…
Added 6 hours ago
E
Baseband software Developer
Ericsson
Ottawa, ON
- Full-time
We are looking for a RAN Performance Engineer – Baseband Software (5G) to join the PEU RAN Performance organization in Ottawa. Our team is responsible for systemizing, designing,…
Added 6 hours ago
B
Intern, Developer (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
Engineer backend automation scripts and data integration pipelines with Python and SQL, leveraging operational data to drive real-time insights and transformation on the shop floor.
Added 6 hours ago
A
Data Engineer Analyst
Avanade
Toronto, ON
- Full-time
…across Avanade’s Business Intelligence practice. The role of Engineer is perfect for ambitious technologists passionate about working with the latest Microsoft cloud technology and…
Added 6 hours ago
SL
Data Engineer
Sifar Labs
Toronto, ON
- Full-time
Role Description This is a full-time, on-site Data Engineer role based in Toronto, ON. The Data Engineer will design, build, and maintain scalable data pipelines and infrastructure to…
Added 6 hours ago
Senior Software Engineer - Accounting & Ledger Systems
BitGo
Toronto, ON
BitGo is looking for a Senior Software Engineer to help build and evolve the ledger systems behind our clients' balances, trading positions, and financial reporting. You'll work at the…
Added 6 hours ago
U
Full-Stack Software Engineer
Ultrassure
Remote, Canada
- Full-time
- Remote
We are hiring a Full-Stack Software Engineer to help build the next generation of the platform.
Added 6 hours ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Toronto, ON
- Full-time
…management, industrial engineering, information systems or analytics. You are returning to study after your placement, or graduating shortly after…
Added 6 hours ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Vancouver, BC
- Full-time
…management, industrial engineering, information systems or analytics. You are returning to study after your placement, or graduating shortly after…
Added 7 hours ago
PF
Data Engineer 1
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
We have an exciting opportunity for a full-time Data Engineer to join our IT team in Langley, BC.
Added 8 hours ago
P
Senior Product Manager, Fund Management
Purpose
Toronto, ON
- Full-time
…series, any period. Today this work is spread across parallel analytics tools that are never reconciled against one another. You will consolidate it so that every externally-quoted…
Added 8 hours ago
AI
GCP Data Engineer
Aptino, Inc.
Canada
- Contract
We are looking for an experienced GCP Data Engineer with strong hands-on experience in Google Cloud Platform, BigQuery, SQL, and data warehousing. Experience with dbt, Python, and…
Added 8 hours ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Apply a data-driven, first-principles approach, leveraging scientific modeling, experimentation, and advanced analytics to understand, predict, and optimize complex physical phenomena.

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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