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Added 10 mins ago
C
Virtual Infrastructure Specialist
CGI
Mississauga, ON
- Full-time
…join our infrastructure team. In this role, you will learn and support our transition toward modern Infrastructure-as-Code (IaC) and automated workflows while getting hands-on experience…
Added 10 mins ago
M
Manufacturing Operations Project Manager
Miovision
Kitchener, ON
- $75,000 to $100,000 CAD / year
- Full-time
…installation schedules, layout implementation, and hands-on trial run…
Added 10 mins ago
C
Administrateur(trice) de systèmes middleware
CGI
Montreal, QC
- Full-time
Support deployment and configuration activities across web and application servers.
Added 10 mins ago
TA
Epicor Administrator & Developer
Talent Advantage Group
Montreal, QC
- $100,000 to $140,000 CAD / year
- Full-time
Troubleshoot and resolve application issues, working with Epicor support or external vendors as needed.
Added 12 mins ago
GM
Senior Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
General Motors is seeking a Senior Software Developer to build and evolve the software platforms that support production mapping, Data Over the Air (DOTA) Back Office capabilities, and…
Added 12 mins ago
GM
Senior Data Engineering, Vehicle Data Operations
General Motors
Markham, ON · Oshawa, ON
- Full-time
This role partners with vehicle data engineering, software application teams, program management, systems engineering, and quality engineering to turn operational needs into reliable…
Added 12 mins ago
GM
Senior Software Engineering, Vehicle Data Platform
General Motors
Markham, ON · Oshawa, ON
- Full-time
As part of the application process, Artificial Intelligence will be used in the hiring process for this role
Added 27 mins ago
A
Manager, Reliability Engineering
Apotex
Toronto, ON · North York, ON
- $109,933.56 to $153,906.98 CAD / year
The Reliability Manager is responsible for the continuous improvement of the production and building services equipment. This role is responsible for leading reliability processes that…
Added 27 mins ago
M
Senior Software Engineer, Web & SDK
Mecka
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
The data we capture is only as valuable as the tools people use to work with it. As Application / Platform Engineer, you build the web viewers and players that make our egocentric data…
Added 27 mins ago
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Principal Engineer, Digital Manufacturing
''
Toronto, ON
- Full-time
…prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported…
Added 27 mins ago
O
Developer Senior Java / C++
Onepoint
Montreal, QC
- Full-time
Participate in the full software development lifecycle, from requirement analysis and technical design through testing, deployment and production support.
Added 27 mins ago
Spécialiste en Ingénierie Mécanique - Centre de Données, Mechanical Engineering Specialist – Data Centers, Data Center Field Engineering
Amazon
Varennes, QC
En tant que Spécialiste en ingénierie mécanique chez Amazon, vous fournirez un support complet du cycle de vie aux centres de données AWS, de la conception initiale à l'amélioration et la…
Added 27 mins ago
W
Developer Senior Java / C++
Wepoint
Montreal, QC
- Full-time
Participate in the full software development lifecycle, from requirement analysis and technical design through testing, deployment and production support.
Added 27 mins ago
B
Associate, Data Scientist
BMO
Toronto, ON · FCP
- Full-time
…implementing advanced analytics and machine learning models to support algorithmic trading strategies, and drive business decisions in the front office, Investment Banking, and Corporate…
Added 27 mins ago
B
Quality Assurance (QA) Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
…traditional and non-traditional customer-focussed advertising, production, merchandising, and communications campaigns. Develop and execute quality control checks, test plans, test cases,…
Added 27 mins ago
IF
Technology Designer, Networking
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…of complex projects and ensuring their integrity through to production deployment. You will also help align networking services with the needs of application development and engineering…
Added 27 mins ago
IF
.NET Programmer Analyst
iA Financial Group
Quebec, QC
- Full-time
Provide application support and resolve production incidents when required.
Added 27 mins ago
RF
Compositing Artist
Rodeo FX
Toronto, ON
- Contract
Group Insurance, access to Dialogue online support and to an Employee Assistance Program (EAP) ;
Added 41 mins ago
HR
Dietary Aide
Halton Region
Burlington, ON
- Full-time
To be considered for interview, you must have a Vulnerable Sector Check completed by your local municipal police within the last 6 months or proof of application.
Added 41 mins ago
A
Mechanical Designer
Actalent
Ottawa, ON
- $40 to $60 CAD / hour
- Full-time
Produce layouts and design concepts that support functional, manufacturable, and cost-effective solutions.
Added 41 mins ago
A
Concepteur Mécanique
Actalent
Longueuil, QC
- $32 to $50 CAD / hour
- Contract
Se rendre sur le plancher de production environ 10 % du temps pour soutenir la fabrication des outils.
Added 41 mins ago
BC
Department Manager and Regional Technical Leader, Transmission and Distribution Lines
BBA Consultants
Montreal, QC
- Full-time
…and private sectors, both in Canada and abroad. Our experts support clients through all their project phases, from prefeasibility studies to commissioning and asset management. As…
Added 41 mins ago
BC
Department Manager and Regional Technical Leader, Transmission and Distribution Lines
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
…and private sectors, both in Canada and abroad. Our experts support clients through all their project phases, from prefeasibility studies to commissioning and asset management. As…
Added 41 mins ago
T
SAS Consultant
TechDoQuest
Markham, ON
- Full-time
Review converted code, validate business logic, and support production cutover and hypercare activities.
Added 41 mins ago
JG
SAS Tech Lead
J&M Group
Markham, ON
- Contract
Review converted code, validate business logic, and support production cutover and hypercare activities.

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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