Jobs in Canada

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Added 10 mins ago
ME
bulk goods truck driver
Martial Excavation Inc.
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Truck and bus driver/commercial vehicle operator and instructor
Added 10 mins ago
VH
RN/ RPN - Adult Visiting Program (Toronto East)
VHA Home HealthCare
Toronto, ON
- Full-time
…what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams…
Added 10 mins ago
C
Supervisor Track Inspection
CPKC
White River, ON
- Full-time
Driver’s license verification and driving history
Added 10 mins ago
WI
Intermediate Archaeologist
WSP in Canada
Tumbler Ridge, BC
- Full-time
What if you could redefine what’s possible? With us, you can.
Added 10 mins ago
WI
Intermediate Archaeologist
WSP in Canada
Tumbler Ridge, BC
- Full-time
What if you could redefine what’s possible? With us, you can.
Added 10 mins ago
WI
Junior Archaeologist
WSP in Canada
Fort St. John, BC
- Full-time
What if you could redefine what’s possible? With us, you can.
Added 10 mins ago
WI
Archaeology Field Director
WSP in Canada
Fort St. John, BC
- Full-time
What if you could redefine what’s possible? With us, you can.
Added 10 mins ago
WI
Archaeology Field Director
WSP in Canada
Fort St. John, BC
- Full-time
What if you could redefine what’s possible? With us, you can.
Added 10 mins ago
WI
Junior Archaeologist
WSP in Canada
Fort St. John, BC
- Full-time
What if you could redefine what’s possible? With us, you can.
Added 10 mins ago
AT
Process Engineer (medical device)
APTYX Trenton
Trenton, ON
- Full-time
…solve complex manufacturing problems with confidence so they can create more good things in the world. We make it happen through our integrated, comprehensive capabilities including…
Added 10 mins ago
TE
Technical Sales Representative
The Euclid Chemical Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Must be a highly independent individual who can achieve results without close supervision.
Added 10 mins ago
WI
Materials Engineer / Materials Testing and Inspection Specialist
WSP in Canada
Vancouver, BC
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 10 mins ago
WI
Senior Non-Destructive Testing (NDT) Technologist
WSP in Canada
Vancouver, BC
- Full-time
What if you could redefine what's possible? With us, you can.
Added 10 mins ago
G
Account Specialist
Geotab
Burnaby, BC
- Full-time
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Account Specialist who will be responsible for building strong customer…
Added 10 mins ago
WI
Materials Engineer / Materials Testing and Inspection Specialist
WSP in Canada
Vancouver, BC
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 10 mins ago
WI
Senior Non-Destructive Testing (NDT) Technologist
WSP in Canada
Vancouver, BC
- Full-time
What if you could redefine what's possible? With us, you can.
Added 10 mins ago
HS
PChAD – Weekday Child and Youth Care Counsellor
Hull Services
Calgary, AB
- Full-time
Valid Driver’s License and ability to drive Agency vehicles
Added 10 mins ago
C
Outreach Supervisor
Carya
Calgary, AB
- $59,999 to $77,000 CAD / year
- Full-time
Valid driver’s licence, access to a vehicle, and appropriate insurance are required.
Added 12 mins ago
CO
Facilities Specialist
Corporation of the Town of Midland
Midland, ON
- $73,839.31 to $89,752.14 CAD / year
- Full-time
…candidate will be required to complete a Criminal Record Check and Driver’s Abstract, in accordance with the duties of this…
Added 12 mins ago
WM
Driver Residential
Waste Management, Inc. (WM)
ON · Roblin, ON
- Full-time
This is a union Side-Load Residential DZ Driver position located in Roblin, ON, Canada! **Loading is manual - no helper**
Added 12 mins ago
PL
Winter Services Crew Lead
Park Landscaping
Edmonton, AB
- Temporary
Skills: Valid Class 5 Driver’s License with clean abstract (required), safe operation of sidewalk clearing equipment, and intermediate proficiency using smartphone operational apps for…
Added 12 mins ago
PL
Winter Services Heavy Equipment (Loader) Oper
Park Landscaping
Edmonton, AB
- Temporary
Skills: Valid Class 5 Driver’s License with clean abstract (asset), proficiency operating heavy loader equipment, and mobile app site logging. .
Added 12 mins ago
PL
Winter Services Skid Steer Operator
Park Landscaping
Edmonton, AB
- Temporary
Skills: Valid Class 5 Driver’s License with clean abstract, proficiency operating skid steer attachments (pushers, blades, buckets, brooms), and mobile app site logging.
Added 12 mins ago
Senior Platform Engineer
Scotiabank
Toronto, ON
…observability with custom dashboards for cluster/job health, driver/executor metrics, and cost insights. Establish proactive alerting and early issue detection via logs/metrics for…
Added 12 mins ago
TT
Loss Prevention Store Security Agent
The TJX Companies, Inc.
Halifax, NS · Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
Valid driver’s license preferred (may vary by market), with access to a vehicle and good driving record.

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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