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Added 10 mins ago
ET
Open Liberty/WebSphere Liberty Architect
Envision Technology Solutions
Toronto, ON
- Contract
…WebSphere Application Server (WAS) to Open Liberty. Develop cloud-native microservices using Java| Spring Boot| Jakarta EE| and Open Liberty. Define application architecture| deployment…
Added 10 mins ago
AI
Open Liberty / WebSphere Liberty Lead Application Modernization Architect
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Develop cloud-native microservices using Java, Spring Boot, Jakarta EE, and Open Liberty.
Added 10 mins ago
AI
Open Liberty/WebSphere Liberty. Lead application modernization architect
Apptoza Inc.
Toronto, ON
- Contract
…WebSphere Application Server (WAS) to Open Liberty. Develop cloud-native microservices using Java| Spring Boot| Jakarta EE| and Open Liberty. Define application architecture| deployment…
Added 10 mins ago
LI
Open Liberty Architect
LanceSoft, Inc.
Toronto, ON
- $62 to $67 CAD / hour
- Contract
…WebSphere Application Server (WAS) to Open Liberty. Develop cloud-native microservices using Java| Spring Boot| Jakarta EE| and Open Liberty. Define application architecture| deployment…
Added 10 mins ago
QW
Open Liberty/WebSphere Liberty
Quantum World Technologies Inc.
Toronto, ON
- Contract
Design and develop cloud-native microservices using Java, Spring Boot, Jakarta EE, and Open Liberty.
Added 10 mins ago
SF
Application Security Engineer II
Spring Financial
Vancouver, BC
- Full-time
…across code, dependencies, containers, infrastructure, and cloud configuration, and you treat false-positive reduction as a first-class problem because engineering trust in security tooling…
Added 10 mins ago
N
Software Engineer - Platform Services
Nokia
Ottawa, ON · Kanata, ON
- Full-time
Experience in cloud native technologies and Kubernetes is a must.
Added 10 mins ago
C
Senior Java Developer - Enterprise Payments/ Banking
CGI
Halifax, NS
- Full-time
Experience with Docker, Kubernetes, or cloud-native application development.
Added 12 mins ago
Platform Engineer
Scotiabank
Toronto, ON
…consists of working with cross functional teams like IAM, Network, Cloud Ops, Security, Client partners etc for integration, process automation, platform enhancement and delivery of new…
Added 12 mins ago
Senior Platform Engineer
Scotiabank
Toronto, ON
…automation. Design and develop reusable Terraform modules for Azure native resources and Databricks (clusters, SQL warehouses, Unity Catalog objects), enabling consistent, scalable, and…
Added 12 mins ago
GM
Senior Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
…and operate reliable backend systems at production scale. The developer will contribute across REST services, distributed data workflows, cloud infrastructure, database architecture,…
Added 27 mins ago
OT
Lead Software Developer
Open Text Corporation
Richmond Hill, ON
- Other
OpenText Voltage SecureData is a leading data-centric encryption platform protecting sensitive information across cloud, on-premises, and mainframe environments.
Added 41 mins ago
R
Lead Developer (Full Stack - .NET, C#)
ReserveX
Calgary, AB
- Full-time
Understanding of system architecture, micro services, and cloud-native design
Added 41 mins ago
JW
Software Engineer, Tokenization
Jobs Web3
Toronto, ON
- Full-time
Expertise in backend development using languages such as Go, Python, or Java, with a solid grasp of cloud-native architectures
Added 1 hour ago
Junior Software Developer
KEV Group
Toronto, ON
…North America, we are scaling quickly and investing deeply in cloud-native, data-driven…
Added 1 hour ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
…transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for…
Added 1 hour ago
M
Sr. Software Developer
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Software Developer to design, build, and scale modern software solutions that support healthcare technology innovation. In this role, you will help deliver secure,…
Added 1 hour ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts…
Added 1 hour ago
Senior Solutions Architect
Scotiabank
Toronto, ON
Modular Modernization: Spearhead modernization efforts including cloud-native adoption, microservices architecture, and modular API-first design. Drive loosely coupled components to enable…
Added 2 hours ago
Lead, Technical Services
MongoDB
Toronto, ON
…modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across…
Added 2 hours ago
Senior Specialist, Software Engineering (Middleware-AZURE)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
We are looking for an experienced Azure Developer to design, build, and support cloud native integrations and applications that power our enterprise platforms. The ideal candidate has…
Added 2 hours ago
TH
LEAD SOFTWARE DEVELOPER
The Home Depot
Canada
- Full-time
Experience with building scalable and resilient microservices using Java and Spring Boot leveraging various design principles such as 12 factor app, cloud native app, API first development
Added 2 hours ago
SS
Application Support Engineer – SWIFT & Mainframe, Assistant Vice President
State Street
Toronto, ON
- Full-time
…secure financial systems operating across SWIFT secure zones, cloud-native platforms (AWS/Azure), and legacy mainframe technologies (e.g., IBM Z). These platforms are undergoing…
Added 2 hours ago
SS
Application Support Engineer – SWIFT & Mainframe, Assistant Vice President
State Street
Toronto, ON
- Full-time
…secure financial systems operating across SWIFT secure zones, cloud-native platforms (AWS/Azure), and legacy mainframe technologies (e.g., IBM Z). These platforms are undergoing…
Added 2 hours ago
ID
Sr. Client Partner
Intellect Design Arena Ltd
Toronto, ON
- $140,000 to $180,000 CAD / year
- Full-time
Intellect Design Arena Ltd is a global financial technology leader delivering cloud-native, composable and intelligent platforms to the world’s most progressive financial institutions.…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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