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Added 17 mins ago
CT
Senior Network & Security Engineer
Charter Telecom
Burnaby, BC · Vancouver, British Columbia
- Full-time
We are seeking an experienced Senior Network & Security Engineer to design, implement, and support enterprise networks for clients. You will lead network projects from design through…
Added 17 mins ago
CT
Senior Network & Security Engineer
Charter Telecom
Calgary, AB
- Full-time
We are seeking an experienced Senior Network & Security Engineer to design, implement, and support enterprise networks for clients. You will lead network projects from design through…
Added 1 hour ago
A
Systems Development Engineer Intern, Canada 2027
Amazon
Vancouver, BC
- Full-time
At Amazon, our tech isn't just a tool, it's your playground. Our engineers work on scalable systems, cloud services, and customer-facing products that operate at global scale. This is an…
Added 1 hour ago
CT
Senior Network & Security Engineer
Charter Telecom
Victoria, BC
- Full-time
We are seeking an experienced Senior Network & Security Engineer to design, implement, and support enterprise networks for clients. You will lead network projects from design through…
Added 2 hours ago
M
Lead AI Solutions Engineer
McKesson
Mississauga, ON
- Full-time
The US Oncology Network is seeking a Lead AI Solutions Engineer (Forward Deployed Engineering) to drive the identification, design, prototyping, and validation of AI-enabled solutions that…
Added 2 hours ago
ES
Senior Site Reliability Engineer – AEM
Epsilon Solutions Ltd.
Toronto, ON
- Full-time
We are seeking a hands-on Senior Site Reliability Engineer (SRE) with experience supporting Adobe Experience Manager (AEM), particularly Edge Delivery Services and Assets as a Cloud…
Added 2 hours ago
AI
GCP Data Engineer
Aptino, Inc.
Canada
- Contract
We are looking for an experienced GCP Data Engineer with strong hands-on experience in Google Cloud Platform, BigQuery, SQL, and data warehousing. Experience with dbt, Python, and…
Added 2 hours ago
IG
Platform Engineer
Insight Global
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Insight Global is looking for a Lead AI Engineer to join a leading bank based in Toronto. You will be part of the Cloud Engineering Infrastructure team supporting the platform operations.…
Added 2 hours ago
A
Information Technology - Lead Analytics Engineer, Analytics Engineering Excellence
Aritzia
Vancouver, BC
- Full-time
…Toronto, New York, Los Angeles and Seattle - our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you…
Added 2 hours ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
For more than 40 years, Intrado has pioneered improvements to the 911 network and call taking solutions, helping to enhance the quality of emergency response in Canada, United States and…
Added 2 hours ago
NS
Senior Site Reliability Engineer (SRE) – CDN & Web Performance
N2P Systems
Toronto, ON
- Full-time
We are seeking a Senior Site Reliability Engineer (SRE) to help build and operate a modern, public-facing enterprise web platform delivered through Adobe Experience Manager (AEM) Edge…
Added 3 hours ago
RI
Network security / Firewall Consultant
Raas Infotek
Calgary, AB
- Contract
9. Collaborate with SOC, Network, Cloud, and Infrastructure teams during major incidents and security events.
Added 3 hours ago
G
CyberSecurity Specialist- Agentic AI
Galent
Toronto, ON · North York, ON
- Contract
Develop solutions using LLMs, AI agents, APIs, cloud, containers, and security automation.
Added 3 hours ago
RI
Network security / Firewall Consultant
Raas Infotek
AB · Alberta, Canada
- Contract
9. Collaborate with SOC, Network, Cloud, and Infrastructure teams during major incidents and security events.
Added 3 hours ago
Systems Development Engineer Intern, Canada 2027
Amazon
Vancouver, BC
At Amazon, our tech isn't just a tool, it's your playground. Our engineers work on scalable systems, cloud services, and customer-facing products that operate at global scale. This is an…
Added 3 hours ago
PE
Senior Security Engineer
PheedLoop Events
Toronto, ON
- Full-time
Comfort in modern stacks like Python / Django, React, and AWS. You don't need to be a senior software engineer, but you can read application code, understand a deployment pipeline, and…
Added 4 hours ago
N
Sr. Principal Software Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
We are looking for an experienced software engineer to lead the development of our distributed edge compute platform. This role demands a deep understanding of hyperscalers like AWS, Azure,…
Added 4 hours ago
RI
Network security / Firewall Consultant
Raas Infotek
Calgary, AB
- Contract
9. Collaborate with SOC, Network, Cloud, and Infrastructure teams during major incidents and security events.
Added 4 hours ago
Platform Engineer
Scotiabank
Toronto, ON
The Platform Engineer will work under the guidance of Sr Engineers/Platform Leads to build, tune, manage infrastructure, DevOps, monitor troubleshoot, enhance, enable new features & provide…
Added 4 hours ago
Senior Platform Engineer
Scotiabank
Toronto, ON
The Senior Platform Engineer will be responsible for the building, tuning, managing infrastructure, DevOps, Platform site reliability, monitoring, troubleshooting, enhancing, enabling new…
Added 4 hours ago
'
Principal Engineer, Digital Manufacturing
''
Toronto, ON
- Full-time
The Principal Engineer, Manufacturing Insights, is a high-impact leadership role responsible for driving McCain’s global digital manufacturing transformation. This role leads the strategy,…
Added 4 hours ago
Spécialiste en Ingénierie Mécanique - Centre de Données, Mechanical Engineering Specialist – Data Centers, Data Center Field Engineering
Amazon
Varennes, QC
Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.
Added 5 hours ago
RI
Network security / Firewall Consultant
Raas Infotek
Calgary, AB
- Contract
9. Collaborate with SOC, Network, Cloud, and Infrastructure teams during major incidents and security events.
Added 5 hours ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds…
Added 6 hours ago
SC
Spécialiste Tests Electrique (Intermédiaire)
SII Canada
Montreal, QC
- Full-time
We are looking for an Electronics Test Equipment Engineer to contribute to the development, integration, and validation of ground support equipment used for complex electronic systems in a…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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