Jobs in Canada

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Added 4 mins ago
CT
Addiction & Mental Health Wkr, Supported Employment & Education Specialist, PEPP
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
- $27.14 to $30.01 CAD / hour
- Full-time
Full-Time, Contract (End Date: March 31, 2027)
Added 4 mins ago
CT
Addiction and Mental Health Worker, HART Hub
CMHA Thames Valley Addiction and Mental Health Services
London, ON
- $27.14 to $37.26 CAD / hour
- Part-time
Part-Time, Contract (End Date: March 31, 2028)
Added 4 mins ago
CT
Transitional Case Manager, Substance Use Disorder Service (SUDS)
CMHA Thames Valley Addiction and Mental Health Services
London, ON
- $27.14 to $30.01 CAD / hour
- Full-time
Added 4 mins ago
JC
Controls Systems Technician
Johnson Controls
Toronto, ON
- Full-time
Valid Full G Driver’s License with good driving record
Added 4 mins ago
JC
Fire Detection Inspector
Johnson Controls
Hamilton, ON · CAN ON Hamilton
- Full-time
Added 12 mins ago
C
Child caregiver - private home
Claudette
Salaberry-de-Valleyfield, QC
- From $21 CAD / hour
- Full-time
- On-site
Assume full responsibility for household in absence of parents
Added 12 mins ago
YX
Home child care provider
Yingying Xue
Burnaby, BC
- From $20 CAD / hour
- Full-time
- Contract
- On-site
Assume full responsibility for household in absence of parents
Added 19 mins ago
S
Animal Care Specialist - Afternoon Shift
Semex
Guelph, ON
- Full-time
This is an in-person, full-time role working 40 hours per week on an afternoon shift schedule, Monday - Friday from 2:30 p.m. - 11:00 p.m. Please note, particpation in a weekend rotation is…
Added 19 mins ago
Parcel Delivery- On- Call
Canada Post - Postes Canada
Toronto, ON
…good job with a great company. We’ll help you achieve your full potential. You’ll find opportunities to develop and expand your career, chances to try out new jobs in different areas of the…
Added 19 mins ago
E
RPN/RN
Extendicare
Oshawa, ON · ParaMed - Oshawa (King St.)
- Full-time
Part time and Full-time scheduling including every other weekend off
Added 19 mins ago
Rehabilitation Consultant
The Canada Life Assurance Company
Hamilton, ON
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Added 19 mins ago
LA
Delivery Driver
Lordco Auto Parts
Penticton, BC
- From $18.25 CAD / hour
- Full-time
Put yourself in the driver’s seat. Literally. Are you looking for a full-time, entry-level job close to home? Join our team today and let us help you turn your ambitions into reality!
Added 19 mins ago
NA
Warehouse Lead
Nationwide Auto Glass
ON · Mississauga, ON
- Full-time
You are passionate about automobiles and are looking for an extraordinary job. If you have a valid driver's license, innovative ideas, and a desire to learn, we want to meet you because we…
Added 19 mins ago
Development Compliance Officer - Planning Technician I
City of Edmonton
AB
Exceptional organisational and time management skills with a demonstrated ability to prioritise high volumes of competing work
Added 19 mins ago
On-Premise Territory Sales Representative - Sarnia
Molson Coors
Sarnia, ON
Ensure Molson products are in full distribution based on account/head office compliance.
Added 19 mins ago
On-Premise Territory Sales Representative | Windsor (Essex County) & Chatham-Kent
Molson Coors
Windsor, ON
Ensure Molson products are in full distribution based on account/head office compliance.
Added 19 mins ago
Route Service Representative
Cintas
Quebec, QC
Added 19 mins ago
R
Account Manager
REXEL
Kitchener, ON
- $65,000 to $75,000 CAD / year
- Full-time
Added 19 mins ago
R
Account Manager
REXEL
London, ON
- $65,000 to $75,000 CAD / year
- Full-time
Added 34 mins ago
RN
Bayshore
Cobourg, ON
Join Our Team: Full and Part-Time Career Opportunities
Added 34 mins ago
RN
Bayshore
Peterborough, ON
Join Our Team: Full and Part-Time Career Opportunities
Added 34 mins ago
AC
Ramp Agent (Station Attendant) – Airport - Full-Time
Air Canada
St. John's, NL
- Full-time
Training: You don’t need airline, airport or aviation experience. Everyone starts with a fully paid, full-time, five (5) to seven (7) week training program. And if you feel you want to take…
Added 34 mins ago
Manager Indigenous Relations
FortisAlberta
Calgary, AB
Added 34 mins ago
CO
Equipment Operator - Utilities
City of Cranbrook
Cranbrook, BC
- Full-time
Valid Class three (3) BC Driver’s License with Air Endorsement
Added 34 mins ago
HS
Overnight Awake Support Worker Regular PT
Hopewell Support Services
Guelph, ON
- Part-time
Hopewell is looking for a Regular Full Time Overnight Awake Support Worker to join our Residential and Respite Services Team, supporting individuals with developmental and physical…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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