Jobs in Canada

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Added 4 mins ago
JC
Controls Systems Technician
Johnson Controls
Toronto, ON
- Full-time
Valid Full G Driver’s License with good driving record
Added 19 mins ago
Parcel Delivery- On- Call
Canada Post - Postes Canada
Toronto, ON
…good job with a great company. We’ll help you achieve your full potential. You’ll find opportunities to develop and expand your career, chances to try out new jobs in different areas of the…
Added 19 mins ago
E
RPN/RN
Extendicare
Oshawa, ON · ParaMed - Oshawa (King St.)
- Full-time
Part time and Full-time scheduling including every other weekend off
Added 19 mins ago
R
Account Manager
REXEL
Kitchener, ON
- $65,000 to $75,000 CAD / year
- Full-time
…include variable pay or other components of Rexel’s total rewards…
Added 19 mins ago
R
Account Manager
REXEL
London, ON
- $65,000 to $75,000 CAD / year
- Full-time
…include variable pay or other components of Rexel’s total rewards…
Added 34 mins ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units…
Added 34 mins ago
CH
Personal Support Worker- Havelock/ Norwood/ Douro
CBI Home Health
ON · Havelock, ON
- Part-time
…teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at…
Added 47 mins ago
CO
Junior Developer
City of Vaughan
Vaughan, ON
- $81,924 to $95,838 CAD / year
- Contract
We have an exciting Temporary Full-Time, Non-Unionized opportunity in the Office of the Chief Information Officer Department for an experienced and motivated individual.
Added 47 mins ago
WO
Territory Manager - LCBO-Conv (GTA East) (Full Time)
Women of the Vine & Spirits
Toronto, ON
- Full-time
As a full-time benefits-eligible employee, you can participate in the Group Flexible Benefits Plan and the Registered Retirement Savings Program (RRSP). The Benefits Plan includes…
Added 49 mins ago
Aircraft Maintenance Engineer - ACA
Calm Air Human Resources
Winnipeg, MB
…enriching work environment. In addition to a strong compensation package, Calm Air provides exceptional benefits which…
Added 49 mins ago
BA
Indigenous Independent Living Coordinator
Barrie Area Native Advisory Circle
Midland, ON
- Full-time
- Temporary
Our full-time permanent employees enjoy a generous group health benefits package, participation in HOOPP, enrollment in our Employee Assistance Program, paid time off, cultural leave days,…
Added 1 hour ago
EM
Cleaner
Edon Management
Lac la Biche, AB
- Part-time
Family health and dental benefits for full-time team members
Added 1 hour ago
FC
CAN Driver
FedEx Canada
North Bay, ON
- Part-time
Détails Supplémentaires: Part-time position, Shift: Shift will be Mon,Wed,Fri 730am-4pm, Need Full G license, posting will take down on October 15th
Added 1 hour ago
308A Sheetmetal Worker for Industrial HVAC
Dael Thermal Group
Concord, ON
Valid driver's licence with a clean or acceptable driving record.
Added 1 hour ago
C
Bilingual Sales Associate, Apartments.com - Toronto, Ontario
CoStar
Toronto, ON
- Full-time
Candidates must possess a current and valid driver’s license.
Added 1 hour ago
B
Software Engineer
Broadcom
Ottawa, ON
- $76,300 to $122,000 CAD / year
- Full-time
Bring-Up & Debug: Deep expertise in early-stage development, including silicon, chip, board, and full-system bring-up. Proven ability in driver development and low-level/silicon debugging.
Added 1 hour ago
VC
Personal Support Worker (PSW), Home Support - Part-time 0.9
VON Canada (Ontario)
ON · Peel, Ontario
- $17.95 to $23.71 CAD / hour
- Part-time
Employment Status: Permanent, Part-time (0.9 FTE)
Added 1 hour ago
VC
Personal Support Worker (PSW), Home Support - Part-time 0.2
VON Canada (Ontario)
ON · Peel, Ontario
- $17.95 to $23.71 CAD / hour
- Part-time
Employment Status: Permanent, Part-time (0.2 FTE)
Added 1 hour ago
GT
Order Picker (Evenings)
Giant Tiger
Johnstown, ON
- Full-time
…account for you, fully funded by the company for all permanent, full-time…
Added 1 hour ago
E
Personal Support Worker
Extendicare
Sudbury, ON · ON · ParaMed - Sudbury (Falconbridge)
- Part-time
Valid driver license and access to a vehicle to travel to and from patient’s residences within a geographical area
Added 1 hour ago
Security Officer - Security Services
Nova Scotia Health and IWK Health
Halifax, NS
Long assignment full-time position; 75 hours biweekly
Added 1 hour ago
OCS Technician
Alstom
ON · Eglinton, ON
Could you be the full-time onsite OCS Technician in Eglinton, ON, CA we’re looking for?
Added 1 hour ago
OCS Technician
Alstom
ON · Eglinton, ON
Could you be the full-time onsite OCS Technician in Eglinton, ON, CA we’re looking for?
Added 1 hour ago
VC
Coordinator, Patient Care (RN) - Acute & Ambulatory Care
Vancouver Coastal Health
Sechelt, BC
- $49.2 to $63.47 CAD / hour
- Temporary
…ride to work, you go home for lunch and you are home again in time for an activity or go for a hike AND watch the sunset - all before dinner. That is what Sechelt has to offer…
Added 1 hour ago
RS
Commercial Driver
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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