Jobs in Canada

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Added 30 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
…inspiration and talent to develop with us as we pursue our ambitious growth…
Added 30 mins ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 30 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
…inspiration and talent to develop with us as we pursue our ambitious growth…
Added 32 mins ago
Staff Software Engineer
Lantern
Vancouver, BC
Lantern is seeking a Staff Software Engineer to join our expanding product engineering pods. This is a strategic and highly visible role focused on driving your team’s architectural…
Added 44 mins ago
TM
Senior Environmental Engineer - Prince George, BC
Tidewater Midstream and Infrastructure
Prince George, BC
- Full-time
…American natural gas, natural gas liquids and crude oil, refined product, and renewable space. Its strategy is to profitably grow and create shareholder value through the acquisition and…
Added 45 mins ago
L
Staff Software Engineer
Lantern
Vancouver, BC
- Full-time
Lantern is seeking a Staff Software Engineer to join our expanding product engineering pods. This is a strategic and highly visible role focused on driving your team’s architectural…
Added 47 mins ago
M
Process Engineer (BILINGUAL)
Michelin
New Glasgow, NS
- Full-time
…full breadth of Michelin’s resources, delivers a specialized product line to its global internal customers with entrepreneurial…
Added 47 mins ago
AM
Civil Project Engineer
Aplin Martin
Vancouver, BC
- Full-time
The Project Engineer primarily serves as the Engineer-of-Record on projects they are assigned. On some projects they may perform a role the role of project leader and on and others while on…
Added 1 hour ago
M
GRC Specialist
Miovision
Remote, Canada
- $90,000 to $115,000 CAD / year
- Full-time
- Remote
Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.
Added 1 hour ago
FI
Senior Simulation Scientist
Fulfillment IQ
Toronto, ON
- $115,000 to $145,000 CAD / year
- Full-time
Workbench is FIQ's warehouse-design platform: it lets a solutions engineer draw a warehouse the way an architect draws a building. You will design, build and own Workbench's warehouse…
Added 2 hours ago
LC
Senior Engineer, Application Security
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Deep, hands-on experience in Application Security, Product Security, or Secure Software Engineering in high-growth cloud environments.
Added 3 hours ago
HS
Senior Software Engineer, Dentrix Ascend
Henry Schein One UK
Surrey, BC
- Full-time
This is a hands-on individual contributor role for an experienced engineer who enjoys solving complex problems, collaborating across disciplines, and supporting the growth of other…
Added 3 hours ago
Field Application Engineer (Integrated Photonics)
Axiomatic_AI
Toronto, ON
We are seeking an experienced Field Application Engineer with expertise across the PIC development lifecycle - from device and circuit design through simulations, tapeout, characterization,…
Added 3 hours ago
FI
Staff Supply Chain Simulation Scientist
Fulfillment IQ
Remote, Canada
- Full-time
- Remote
Workbench is FIQ's warehouse-design platform: it lets a solutions engineer draw a warehouse the way an architect draws a building. You will design, build and own Workbench’s warehouse…
Added 3 hours ago
FI
Senior Simulation Scientist
Fulfillment IQ
Remote, Canada
- Full-time
- Remote
Workbench is FIQ's warehouse-design platform: it lets a solutions engineer draw a warehouse the way an architect draws a building. You will design, build and own Workbench’s warehouse…
Added 3 hours ago
PP
Oustide Sales Engineer
Preston Phipps Inc
Mississauga, ON
- Full-time
Preston Phipps is looking for a technically curious, relationship‑driven sales engineer to support our growth across Central Canada. In this role, you’ll learn how to become a trusted…
Added 5 hours ago
P
Growth Engineer Intern
Parameter
Engineer, BC
- Volunteer
2+ years of full-time experience as an engineer, ideally in growth, product engineering, or at an early-stage startup
Added 6 hours ago
A
Principal Engineer - Open Source Data Platform (ODP)
Acceldata
Kitchener, ON
- Full-time
We are seeking a Principal Engineer with at least 14 years of experience to serve as a technical visionary and thought leader for Acceldata's Open Data Platform (ODP). In this role, you…
Added 6 hours ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
…inspiration and talent to develop with us as we pursue our ambitious growth…
Added 6 hours ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
…inspiration and talent to develop with us as we pursue our ambitious growth…
Added 6 hours ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 7 hours ago
K
Senior Software Engineer – DevTest / QA Automation
Kaseya
Toronto, ON
- Full-time
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports…
Added 7 hours ago
MS
Founding Product Designer
Mangrove Systems
Toronto, ON · Greater Toronto Area, Canada
- Full-time
5+ years of experience as a product designer on data-intensive B2B software, in high-growth or early-stage environments.
Added 8 hours ago
NW
Project Engineer-Evolve Recycling
North West Rubber Colorado
Brantford, ON
- Full-time
NWR is looking for an Engineering Project Manager to continue its growth and development. Our future Engineering Project Manager will be an integral part of our growth and will lead…
Added 12 hours ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
…inspiration and talent to develop with us as we pursue our ambitious growth…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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