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Added 4 mins ago
C
Electrical Project Engineer - Buildings
CIMA+
Vancouver, BC
- $92,800 to $127,600 CAD / year
- Full-time
At CIMA+, we give you the freedom and flexibility to manage your work on your own terms and the opportunity to work on projects you can relate to.
Added 4 mins ago
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Shadow Speaker/Captioner (On Call) (French Services) (On Site)
CBC/Radio-Canada
Moncton, NB
- Part-time
Added 4 mins ago
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Sr. Analyst, Product and Pricing Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Added 4 mins ago
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Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
Added 4 mins ago
Deli - Clerk Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Cochrane, AB
…to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please…
Added 4 mins ago
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Capital Markets and Accounting Advisory Services, Manager
PwC
Vancouver, BC
- Full-time
A career within CMAAS will provide you with the opportunity to be responsible for supporting our clients as they navigate some of their most complex financial reporting issues and…
Added 4 mins ago
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Capital Markets and Accounting Advisory Services, Senior Associate
PwC
Vancouver, BC
- Full-time
A career within CMAAS will provide you with the opportunity to be responsible for supporting our clients as they navigate some of their most complex financial reporting issues and…
Added 4 mins ago
Quality Coordinator (Precast)
Acciona
ON · CAN - Ontario Line North
…Following approximately two years in the role, there may be an opportunity for relocation to Toronto, Ontario, subject to project requirements and business…
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Quality Coordinator (Civil/Structure)
Acciona
ON · CAN - Ontario Line North
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Cybersecurity - Cybersecurity Generalist - Manager 2 - CS - G
PwC
Montreal, QC · Quebec, QC
- Full-time
Use the review of work as an opportunity to deepen the expertise of team members.
Added 4 mins ago
Seasonal Chocolate Sales Connoisseur, Capilano Mall
Purdys Chocolatier
North Vancouver, BC
Job Overview: We are looking for an enthusiastic Chocolate Sales Connoisseur to join us at our shop in Capilano Mall. You will produce sales and profits by achieving sales goals and by…
Added 4 mins ago
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Executive Recruiter
Infoblox
Burnaby, BC
- Full-time
We have an opportunity for an Executive Recruiter to join our Talent Acquisition team based hybrid in our Burnaby, BC office, reporting to the Vice President, Talent Acquisition. In this…
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Business Insights Analyst II
TD
Toronto, ON · Montreal, QC
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
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T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
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T
Personal Banker Trainee
TD
Calgary, AB · Canmore, AB
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
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PIA Client Service Associate
TD
Markham, ON
- Full-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
Added 4 mins ago
T
Personal Banking Associate
TD
AB
- Full-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
Added 4 mins ago
T
Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 4 mins ago
T
Customer Experience Associate
TD
Kelowna, BC
- Part-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
Added 4 mins ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
Added 4 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 4 mins ago
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Quality Engineer I
TD
Toronto, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 4 mins ago
JS
Client Experience Specialist
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…filling the role of Client Experience Specialist. This is a great opportunity to join a growing team rolling out a brand new…
Added 4 mins ago
TS
Store Associate St. Albert - For Future Opportunities
The Salvation Army Canada and Bermuda Territory
St. Albert, AB
- Full-time
…helping individuals and families in need, making this a rewarding opportunity to make a positive impact while growing…
Added 4 mins ago
CH
Direct Labour Electrician
Champion Homes
BC · Penticton, BC
- $23 to $35 CAD / hour
- Full-time
…employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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